McDonald's

3.4
1673 reviews
Get DirectionsCallWebsite

Business Details

78 Town St, Norwich, CT
06360, United States
(860) 889-2741
http://www.mcdonalds.com/
GoogleFacebookInstagramTwitter

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
78 Town St, Norwich, CT
06360, United States

Hours

Reviews

3.4
1,673 reviews
5 stars
548
4 stars
343
3 stars
321
2 stars
145
1 star
316

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported long wait times for their orders, with some waiting over 30 minutes.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and poorly prepared food.

Cleanliness

Several customers noted unsanitary conditions in the restaurant and bathrooms.

Staff Attitude

Feedback varied on staff friendliness, with some praising helpfulness while others reported rudeness and poor service.

Food Quality

Mixed reviews on food quality, with some customers enjoying fresh meals while others received cold or poorly prepared items.
  • HO
    Henry Osorio
    Nov 3, 2025
    1.0
    I was waiting over 30 minutes for a Big Mac and a lemonade
  • BB
    Brittany Brown
    Oct 30, 2025
    2.0
    It's McDonald's. They typically get my order right, but it's soooo slow.
  • PP
    Peter Procko
    Oct 15, 2025
    3.0
    It's a Mac's. What else would you expect.
  • SH
    sugey hernandez
    Oct 14, 2025
    5.0
    Breakfast
  • JA
    Jaimie Ande
    Sep 17, 2025
    1.0
    Honestly one star is even way too much credit. My family spent $60 tonight on what should have been a quick dinner. We waited well over 30 minutes for our food. It was served cold. We had to have our sodas replaced because they were nothing but colored seltzer water. No ice. Second trip to counter we had to request fries that both kids meals were missing. Third trip to the counter to ask for the correct chicken sandwich. We ordered the new gold spicy deluxe sandwich. It was literally served as a dry piece of chicken on a bun no sauce bacon etc. They first replaced it with a mc chicken. Then after realizing that was still wrong, the girl came to our table asked for the first wrong sandwich back, picked it up GLOVELESS brought it to the back slapped the correct toppings on it and served it back to us again, now completely ice cold. The tables were filthy. We were bothered by flies our entire visit. Granted it’s McDonald’s, I do not have high expectations to begin with but this place is beyond terrible. I’ve never left a review for anywhere but seriously don’t go here.
Read more reviews on Google

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Norwich, CT?

McDonald's in Norwich, CT operates 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery services?

Yes, McDonald's offers delivery services including curbside pickup, standard delivery, same-day delivery, and no-contact delivery.