McDonald's

3.4
1682 reviews
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Business Details

78 Town St, Norwich, CT
06360, United States
(860) 889-2741
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
78 Town St, Norwich, CT
06360, United States

Hours

Reviews

3.4
1,682 reviews
5 stars
552
4 stars
344
3 stars
324
2 stars
145
1 star
317

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent mistakes with their orders, including missing items and incorrect modifications.

Service Speed

Customers consistently noted slow service, particularly in the drive-thru, with long wait times for food.

Cleanliness

Several reviews highlighted issues with cleanliness, particularly in the bathrooms and dining area.

Staff Attitude

Feedback varied on staff friendliness, with some praising helpfulness while others reported rudeness and poor customer service.

Food Quality

While some customers enjoyed the food, many complained about cold or poorly prepared items.
  • JD
    Jean Efraim DOSSOUS
    5 days ago
    5.0
    Relax environment
  • DB
    Da Bigger Bang
    Dec 23, 2025
    3.0
    This McDonald's location tends to get my order wrong more than others. Ordered "no cheese" and they put cheese on it anyway, even though the order states "no cheese". Happened several times. Last time I paid for a Double Quarter Deluxe and received a regular Double Quarter Pounder. It's frustrating to alwasy have to pull over to see if you received what you paid for. Or having to wait for your order to be remade when you're in a hurry.
  • NS
    Non Superstes
    Dec 23, 2025
    1.0
    I always get food here after work, but I go through the window because I live close by. Tonight after handing out two orders in front of me, the absolute cattle of a man told me to walk around the drive through, so I did and I held their line up. Very embarrassing and awkward, I didn't even mention the other two orders because I was worried he would eat me. Y'all thought it was funny, but I recorded it all and am sending to corporate. When my receipt is on my phone there's no reason you can't just hand the food out the window like any other night.
  • SL
    S Longoria
    Dec 8, 2025
    3.0
    It's McDonald's, so the standard taste is there. But getting through the drive thru is hell, and they often forget sauces or mess up orders that deviate from the standard combination despite there being stickers. I used to work for McDonald's when I was in college and the amount of times my order gets messed up now, and at this particular branch, is crazy. I get that mistakes happen, but the amount of mistakes that takes place is infuriating
  • LJ
    Linwood Warren Jr
    Dec 2, 2025
    3.0
    The burger had way too much mayo and ketchup and the added lettuce was like cabbage . He I bit in the hamburger the contents spilled out the other side
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Norwich, CT?

McDonald's in Norwich, CT operates 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery services?

Yes, McDonald's offers delivery services including curbside pickup, standard delivery, same-day delivery, and no-contact delivery.