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McDonald's

3.4
(1689 reviews)

Business Details

78 Town St, Norwich, CT
06360, United States
(860) 889-2741
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
78 Town St, Norwich, CT
06360, United States

Hours

Reviews

3.4
1,689 reviews
5 stars
554
4 stars
345
3 stars
326
2 stars
147
1 star
317

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported receiving cold or improperly prepared food, including cold fries and incorrect orders.

Service Issues

Numerous reviews highlighted slow service, order mistakes, and rude staff interactions, particularly during busy times.

Cleanliness

Several customers noted unsanitary conditions in the restaurant and bathrooms, impacting their overall experience.

Customer Experience

While some customers praised friendly staff and good service, many expressed frustration over repeated issues with their orders and management's lack of responsiveness.
  • AS
    Alexander Smith
    Feb 23, 2026
    1.0
    I've gotten sick from the breakfast multiple times. I used to stop here on my way to work. You can get a crate of 60 eggs for $10 at Walmart. Why does anybody come here for breakfast?
  • DD
    Daniel
    Feb 17, 2026
    3.0
    Be nice to get hot food one day, if you don't like waiting for your food to get cold while they expedite drive thru giving out all the hot fries while you wait for cold, then This is it
  • WC
    Wayne Charron
    Feb 11, 2026
    2.0
    Marked my food as completed like ten minutes before it was. They don't even have a soda dispenser anymore because I guess they don't trust their own customers with one of their least expensive products. The parking lot is beyond atrocious and very hard to park anywhere safely. Owner clearly does not care as they keep giving everyone the same form letter response. I've filled those out and nothing ever gets accomplished or changed for the better. Typical corporate slop.
  • WL
    Wayne Lee
    Jan 28, 2026
    4.0
    McD’s is a decent place to get some work done on your laptop without worrying about making a meal. This McD has fast internet, but limited outlets. Its location makes it popular amongst locals. The facility is clean, the food is consistent, the WiFi connectivity is simple. It’s a bit drafty here seated by the glass curtain walls. The thermostat isn’t set to compensate for the draft, so keep your jackets on if you’re sensitive to the chill. Hmm, my coffee was filled below the fill line. I removed a star for that. One bite…right?!?!
  • JG
    Janie Gallart
    Jan 27, 2026
    1.0
    This message is for the morning manager. I ordered a steak egg and cheese bagel meal Saturday, before I went to work because I usually order breakfast at Mc Donalds Saturdays and sometimes during the week. I work about five minutes from your Mc Donalds in Norwichtown, so I took my breakfast with me, when I opened my sandwich looked like they toasted that bread several times and was imposible for me to eat it, so I didn't eat it and went after work, in the afternoon, and the afternoon manager was very kind and returned my money back. An ex-worked from your store told me that some workers there like to do these things in purpose, even that I am not able to proof these allegations from an ex-worker from your store, I'm kind of start to believe that is true, since is not the first time something like this is happening to me in your store and it is very sad if the allegations about your workers are true because anybody who do things like that have serious issues that can end with a legal litigation, unfortunately everything stat with the management, if the head is not good, the crew is not good either, you as a manager have a responsibility to teach your workers. Your job is not hard and your workers job neither, it is a shame that a customer is writing this review for you, if you mistreat your customers you will lose them. Today you just lose a customer, and maybe for you is not a big deal, but if you keep losing customers will be a big deal, remember we the customers are the one who PAY YOUR SALARIES, DON'T FORGET THAT, NOT CUSTOMERS NOT MONEY, so try to do it better, is not hard.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Norwich, CT?

McDonald's in Norwich, CT operates 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery services?

Yes, McDonald's offers delivery services including curbside pickup, standard delivery, same-day delivery, and no-contact delivery.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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