McDonald's

3.4
1646 reviews
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Business Details

109 Salem Tpke, Norwich, CT
06360, United States
(860) 889-9234
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
109 Salem Tpke, Norwich, CT
06360, United States

Hours

Reviews

3.4
1,646 reviews
5 stars
521
4 stars
356
3 stars
315
2 stars
167
1 star
287

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for their friendliness and efficiency, others are reported to be rude and inattentive.

Order Accuracy

Many customers experienced issues with incorrect orders, leading to frustration and disappointment.

Cleanliness

The cleanliness of the dining area is frequently criticized, with reports of dirty tables and floors.

Speed of Service

Customers often noted long wait times, both in the drive-thru and at the counter, impacting their overall experience.

Food Quality

While some customers enjoyed their meals, there were complaints about food being cold or tasting off.
  • AA
    alex applegate Applegate
    3 days ago
    1.0
    The girl tried 6 times to get my order and got it wrong and still would have been faster to walk to five guys than use the drive through. I gave up and took the wrong food.
  • HC
    Helpful Contributor
    6 days ago
    5.0
    There seems to be a big improvement at this location in the last couple of years. The dining area is clean and the service is faster. The inside is spacious. Thanks for the improvements.
  • KC
    Kim Carpenter
    Nov 14, 2025
    2.0
    We all know McDonald’s has been going downhill for some time. But I went there to pick up an online order for me and 2 friends. They told me I couldn’t pickup 3 orders and told me I had to drive back around and go through the drive through for each order. That is absolutely ridiculous. That just clogs up the line and doesn’t save anyone time. After explaining that wasn’t logical they let me get all 3 orders. Why have online ordering to make it faster and so each person can place their own order and then complain you are picking up orders. When I finally got the orders I was not impressed at how the food was thrown together. There was no care at all taken in making the meals. The owner should really make changes to have friendly employees and managers that don’t want to make unrealistic rules. I would say there food is hit or miss, there has been better visits but this visit just left a bad impression.
  • SC
    Suzanne Chapman
    Oct 23, 2025
    5.0
    McDonald’s at 78 Town St. is a wonderful place. The staff have excellent Customer Service Skyler runs that drive-through like a well or oiled machine . Talk about multitasking.! She’s got it down. Michael on the window and Brian as well as Garrett at night make getting through a very busy location a piece of cake.
  • DB
    Daetrinn Brannen
    Oct 15, 2025
    1.0
    They don’t pay attention at all I order a hamburger they give me a double cheese. I order a Dr Pepper no ice and I get a coke with ice no one pays attention to their job they’re just they’re for the check please fire these workers or replace them with robots the kitchen is full of incompetence
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 109 Salem Tpke, Norwich, CT?

McDonald's at 109 Salem Tpke is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's has a drive-thru open 24/7.