Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 15 Salem Turnpike in Norwich is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
974 reviews
5 stars
582
4 stars
232
3 stars
77
2 stars
39
1 star
44
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported slow service, long wait times, and order inaccuracies.
Food Quality
While many praised the burgers and fries, there were complaints about overcooked items and inconsistent quality.
Pricing Concerns
Numerous reviews mentioned that the prices are considered high for the portion sizes and quality of food.
Staff Attitude
Many customers appreciated the friendly and helpful staff, although some noted a lack of experience among employees.
Cleanliness
The restaurant was generally described as clean and welcoming, contributing positively to the dining experience.
- DDDavid DohertyNov 11, 20251.020 min wait! Was told after I ordered! Got my refund and left
- BBBec22Nov 10, 20252.0I ordered 3 burgers for take out. Two burgers were to be made exactly the same, yet all three burgers had the wrong toppings. It was not a complicated order, and the restaurant was not busy. The food is way too expensive to get something so simple wrong. This was an online order, the receipt had the correct order, guess no one read it.
- JAJenae AckermanNov 9, 20252.0Was very dissatisfied with my visit. A burger, fries, and soda at $28. The $9 fries I expected to get a large quantity but the cup size was small for the price. It tasted good but the price is too insanely high to return for the value given :/
- KPKarissa ParkerNov 8, 20251.0Terrible service, waited 25 mins the staff was so unprofessional they sent costumers away as they only had 3 of them in staff and taina was yelling it thro if by the store not gonna lie its gonna be a long wait, she was eye rolling giving attitude a customer even asked for a refund. Place was a complete mess! The other two workers were working hard and amazing, taina needs to go.
- KBKeith BertelettiOct 31, 20252.0The burgers taste good. The fries are average at best. The price of their food is outrageous. And half the time when I buy a regular fries, which costs 8 dollars, there isn’t even enough fries for two people. There aren’t many places that charge more for fries and hardly anywhere that charges as much for a burger. And there’s a lot of places with better food for less. Patiently waiting for them to be run out of business over their prices.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys at 15 Salem Turnpike in Norwich accept reservations?
No, Five Guys does not accept reservations at this location.
What are the operating hours of Five Guys in Norwich?
Five Guys in Norwich is open daily from 11:00 AM to 10:00 PM.
Does Five Guys in Norwich offer delivery services?
Yes, Five Guys offers delivery with hours from 11:00 AM to 9:30 PM daily.
Can I order Five Guys online or via a mobile app?
Yes, you can order online through Five Guys' website or use their iOS and Android apps for menu browsing and ordering.
What payment options does Five Guys in Norwich accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Is the Five Guys restaurant in Norwich wheelchair accessible?
Yes, the restaurant has wheelchair accessible entrance, parking, seating, and restrooms.
What types of meals does Five Guys in Norwich serve?
They serve lunch and dinner daily.
What are some nearby restaurants to Five Guys at 15 Salem Turnpike, Norwich?
Nearby restaurants include Ninety Nine Restaurant, 99 Restaurants, Burger King, Krispy Krunchy, Chuckys Norwich, Chipotle Mexican Grill, KFC, and wings and pies pizza restaurant.
Are there nearby health and medical facilities close to Five Guys in Norwich?
Yes, Hartford HealthCare at Home, Norwich Optometry, Norwich Eye Care, and River Valley Ambulatory Surgery Center are close by, providing convenient healthcare options near Five Guys.
What nearby services can customers access near Five Guys in Norwich?
Customers can find gas stations like Exxon & Mobil Stations, Mobil, and Chucky's EGP, mobile phone stores such as T-Mobile and Verizon Wireless, as well as electronics repair at uBreakiFix and office supplies at Staples nearby.