Dunkin'

3.7
453 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Norwich, CT for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
737 N Main St, Norwich, CT
06360, United States

Hours

Reviews

3.7
453 reviews
5 stars
211
4 stars
83
3 stars
57
2 stars
29
1 star
73

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unprofessional behavior from staff, leading to negative experiences.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, causing frustration among customers.

Staff Friendliness

While some customers praised friendly staff, others consistently reported negative interactions, indicating inconsistency in service.

Product Availability

Numerous complaints about the location being frequently out of popular items, including coffee and food options.

Cleanliness

Some customers noted cleanliness issues within the store, impacting their overall experience.
  • TS
    Thomas Smith
    2 days ago
    1.0
    Rude employees. Slow service. Errors.
  • SB
    Susan Bly
    3 days ago
    1.0
    My sister and I just spent about 20 minutes waiting for 2 door dash orders. The person making the orders was extremely rude, they were out of many items and we had to contact the customers who ordered and get replacement items. During this the woman making the items was swearing, short tempered, argumentative and rude. But wait, it gets better, another door Dasher came in for his orders. He seemed to speak limited English but showed her his phone so she could see the order. She went downhill from there and started running her mouth about people not speaking English. REPEATEDLY!!! I started that it was incredibly rude, and then the server repeated again about non English speaking people, my sister jumped in and gave her a lecture about treating people kindly and not being rude, hateful and racist. The gentleman was grateful that we tried to defend him and not all people are like that. I am appalled and disgusted that this lady is allowed to work in public. I was forced to give one star for this to post, it should be zero stars.
  • TX
    tiff_128_ xoxo
    3 days ago
    1.0
    how i got my hot chocolate. they gave me no receipt clearly for a reason. and the number connected to their store doesn’t work
  • ER
    Elissa Robichaud
    Oct 31, 2025
    5.0
    One the best dunkins ever and the employee are so friendly
  • MM
    Marrisa Morrison
    Sep 7, 2025
    1.0
    Literally the worst service I have ever received in my life. Multiple times I have placed my order and waited to give them “ample time” because they have complained that we “waited 2 minutes” before coming to get our order. The same woman who believes that she can speak however she wants to customers continues to be rude and speak loudly to whoever can hear her that we “don’t wait long enough”. Would you like a half hour? I get that it’s busy, but there is no reason for someone to be that awful to any person. My friend waited 5-10 minutes to pick up her order because of our last experience with the woman screaming through the window that we “only waited two minutes”. Even though at that time the line was out to the road and we waited 10 minutes in line. We will never be coming back even if it is the closest to us. We will never receive that kind of treatment simply by ordering online. Horrible.

Frequently Asked Questions About Dunkin'

What are the regular opening hours of Dunkin' in Norwich, CT?

Dunkin' in Norwich, CT is open daily from 4:30 AM to 7:00 PM.

Does Dunkin' offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services.