Customers generally enjoyed the food, particularly the ice cream and burgers, but some reported issues with freshness and portion sizes.
Service Issues
There were numerous complaints about slow service, incorrect orders, and rude staff, leading to a negative customer experience.
Cleanliness
While some customers noted the cleanliness of the establishment, others reported unsanitary conditions and issues with the restroom facilities.
Pricing Concerns
Many customers felt that the prices were too high for the quality and portion sizes of the food, with some expressing dissatisfaction over additional charges.
Positive Staff Interactions
Despite some negative experiences, several reviews highlighted friendly and helpful staff members, contributing to a positive atmosphere.
ML
Meg Lemar
Nov 10, 2025
5.0
Went for dessert after lunch with a friend.
TT
Tee
Nov 5, 2025
1.0
Love coming here but did not receive my 3 piece tender and didn't realize it until I got home in montville , very disappointing .lost a great customer
SC
Suzanne Chapman
Oct 23, 2025
5.0
Long lines you got a time right call ahead for an order go online to order
DR
D & D Transmission / Auto Repair
Oct 22, 2025
5.0
Wonderful 👍
HC
Harriette Clark
Oct 20, 2025
5.0
Love the cheese curds! The blizzards are not so bad either!
It is located at 276 W Main St Ste 6, Oak Tree Plaza, Norwich, CT 06360-5435, USA.
What are the operating hours of Dairy Queen Grill & Chill?
The restaurant is open daily from 10:00 AM to 10:00 PM.
Does Dairy Queen Grill & Chill have a drive-thru service?
Yes, Dairy Queen Grill & Chill offers a drive-thru option for customer convenience.
Is Dairy Queen Grill & Chill family-friendly and accessible for children?
Yes, the location is family-friendly, welcomes children, provides high chairs, and has seating areas suitable for families.
Can I place an order online or via a mobile app at Dairy Queen Grill & Chill?
Yes, you can order online through their website or download the Dairy Queen app for exclusive deals and mobile ordering.
Does Dairy Queen Grill & Chill have restroom facilities and accommodate wheelchair access?
Yes, the restaurant has restrooms and is wheelchair accessible.
What nearby places are close to Dairy Queen Grill & Chill for additional shopping or entertainment?
Nearby, you can visit Arkham Asylum bookstore and toy store, Coliseum of Games and Hobbies comic book and hobby shop, or The Vapor Place tobacco and e-cigarette store for shopping and entertainment.
Are there nearby dining options close to Dairy Queen Grill & Chill?
Yes, nearby dining options include Saint Bess Jerk Hub for Caribbean cuisine, Nena's Pizza & Mexican Food, King Wah Chinese Restaurant, India Grill and Mild Curry, and VOC's Westside Pizza for Italian dishes.
What services can customers access nearby while visiting Dairy Queen Grill & Chill?
Customers can find nearby services such as Liberty Tax for financial needs, Super Sudds Laundromat and Laundry For Less for laundry, Advance Auto Parts and Firestone Complete Auto Care for automotive services, and various beauty salons like Glamour Nails and Hair 4 U.