Brand Certified
Wendy's
3.2(1021 reviews)
Certified by Wendy's • Mar 01, 2026
Business Details
160 Universal Drive North, North Haven, CT
06473, United States
Certified by Wendy's • Mar 01, 2026
(203) 772-8391
Certified by Wendy's • Mar 01, 2026
https://locations.wendys.com/united-states/ct/north-haven/160-universal-drive-north
Certified by Wendy's • Mar 01, 2026
About
Certified by Wendy's • Mar 01, 2026
Fast Food RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Certified by Wendy's • Mar 01, 2026
Hours
Certified by Wendy's • Mar 01, 2026
Reviews
3.2
1,021 reviews
5 stars
333
4 stars
199
3 stars
141
2 stars
72
1 star
276
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff, incorrect orders, and long wait times.
Food Quality
Many reviews mentioned cold, stale, or improperly prepared food, with several customers expressing dissatisfaction with their meals.
Cleanliness
Numerous customers noted that the restaurant was dirty, with unclean tables and floors, contributing to a negative dining experience.
Staffing Issues
Several reviews highlighted that the location was often understaffed, leading to slow service and operational inefficiencies.
- ARAlex Reyes6 days ago2.0My order is almost always wrong, they seem to lose track of who ordered what pretty often.
- NGnichola greenJan 22, 20261.0You’re not allowed to order a small sized anything for biggie bag orders here anymore. 01/22/26 I was very surprised to hear I had to order a medium size if I wanted food, or I’d be getting nothing. 🤷♀️ not worth it if you don’t have a choice to me
- TTTraceyDec 25, 20252.0Crew needs to be trained better. The order is incorrect on too many occasions.
- ASAlexander SantiagoDec 24, 20251.0No atienden te ven y te ignoran se ocupan mas en sacar las órdenes de uber qe atender a lo clientes físicamente
- ARAnika Michelle R.Dec 23, 20251.0Placed a mobile order at the North Haven (Universal Drive) location around 11:40 PM, while the store and website both indicated they were open until midnight. Upon arrival, I was told they were closed and that the hours hadn’t been updated online yet. As a result, I never received my order and there’s no clear way to request a refund through the app since the location showed as “open”. This was frustrating and misleading. I hope management addresses staff training and ensures accurate hours are reflected. The associate had time to have a whole conversation about them being closed, and provided the name “Ieesha” when asked who the manager was… despite being “closed” by the way. Photos with timestamps are available.
Frequently Asked Questions About Wendy's
What are the operating hours for the drive-thru at Wendy's on Universal Drive North?
The drive-thru at this Wendy's location is open every day from 9:00 AM to 12:00 AM (midnight).
Does Wendy’s on Universal Drive North offer delivery and takeout services?
Yes, this Wendy’s location offers delivery where available and takeout services including dine-in and drive-thru.
Is breakfast served at Wendy’s in North Haven, CT?
Yes, this Wendy’s serves breakfast including combos, croissants, biscuits, sandwiches, coffee, and sides.
How can I place an order online or via mobile app for Wendy’s at 160 Universal Drive North?
You can order through Wendy's official mobile app or by visiting order.wendys.com and selecting this location.
What payment methods are accepted at Wendy’s on Universal Drive North?
This Wendy’s location accepts American Express, Cash, Discover, Mastercard, and Visa.
Where can I find nutrition and allergen information for menu items at Wendy’s?
Nutrition and allergen info is available on the Wendy’s menu website, mobile app, and in restaurant via posters and crew assistance.
Is Wendy’s on Universal Drive North currently hiring?
To check job availability at this Wendy’s or nearby locations, visit the Wendy’s Careers page and search with North Haven, CT as the location.
What nearby places can I visit before or after grabbing a meal at Wendy’s?
Nearby places include Starbucks for coffee, Torito Mexican Restaurant, Friendly’s, Red Lobster, and Smoothie Factory for dining options; Michaels Stores and Mattress Firm for retail shopping; and Game Stop for entertainment.
Are there convenient transportation or charging options near Wendy’s Universal Drive location?
Yes, EVgo electric vehicle charging stations are nearby, providing a convenient spot to charge your EV while you dine at Wendy's.
If I have questions or feedback about the Wendy’s on Universal Drive North, how can I contact them?
You can contact Wendy’s Customer Care via their Contact page, call 888-624-8140, fill out the Customer Satisfaction Survey online, or call the restaurant directly at (203) 772-8391.
Brand Certified Facts from Wendy's
This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website