Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.2
1,011 reviews
5 stars
329
4 stars
198
3 stars
141
2 stars
70
1 star
273
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported poor service, including rude staff, incorrect orders, and long wait times.
Food Quality
Many reviews highlighted issues with food quality, such as cold meals, incorrect items, and unsanitary conditions.
Cleanliness
The restaurant was frequently described as dirty, with unclean tables and floors.
Staff Attitude
Several customers noted that staff members were unprofessional, unfriendly, and lacked basic customer service skills.
Operational Issues
Customers experienced problems with the drive-thru, including long waits and equipment malfunctions.
- AKAlexander KriticosNov 6, 20252.0food was lowkey buns
- CCCourtneyNov 2, 20251.0We had stopped at Wendy’s after checking out trail of terror. Due to it being late and most restaurant kitchens were closed we decided to just stop at Wendy’s on our way back home. We arrived around 11ish and told the lady we needed a minute to look at the menu. Not long after we got a snotty “Are you ready yet?!” Feeling rushed we just ordered quickly. I asked for extra pickles on my cheeseburger. Once we got to the window the gentleman at the window I will say, was very nice. Who ever the lady was with him, was far from nice. She didn’t even look like she cared to be there. The gentleman handed us our food and as we were driving off to a parking spot we noticed the lights inside were getting turned off. It was weird because it states it closes at midnight. Once we parked we noticed how sloppy our burgers were made. There was no extra pickles or let alone any pickles on my sandwich and my boyfriend’s burger was basically a ketchup sandwich. The French fries were even WORSE. They tasted like cardboard as if they were made hours ago! I didn’t even want to go back through the drive thru since the lights were off and we probably would’ve gotten some snarky comment or response from the lady. Now seeing previous reviews I felt the need to leave one myself, which I never feel the need to post a review. I will never visit this Wendy location again and I would stay away if your thinking about going.
- JMjulissa MaldonadoOct 25, 20251.0get a new night shift.. they close down half hour before close
- SMShady MahranOct 18, 20251.0After waiting 20 minutes in the Drive through to pickup a mobile order and 10 more minutes to my house getting ready to enjoy my food just to find out all my burgers are full of BACON which I didn’t order, after ruining my dinner had to drive back to get what initially order, didn’t get a single apology or an acknowledgement and the person who I was dealing with grabbed the bag and said I’ll make the right ones, then placed the new food in the counter without a word and left :| It seams like no one cares in more and that is the level of service nowadays
- LMLavanya ManukondaOct 13, 20251.0Can't take a simple order. I say spicy nuggets, they give me regular with a few spicy ones on top. I say bbq sauce, they give me sweet chilli sauce. If you're miserable at your job, quit-why half ass it?
Frequently Asked Questions About Wendy's
Is Universal Drive Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in North Haven, CT?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter North Haven, CT into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (203) 772-8391.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Universal Drive Wendy’s serve breakfast?
Yes, this Wendy’s location in North Haven, CT serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the drive-thru at Wendy's on Universal Drive North?
The drive-thru at this Wendy's location is open every day from 9:00 AM to 12:00 AM (midnight).
Does Wendy’s on Universal Drive North offer delivery and takeout services?
Yes, this Wendy’s location offers delivery where available and takeout services including dine-in and drive-thru.
Is breakfast served at Wendy’s in North Haven, CT?
Yes, this Wendy’s serves breakfast including combos, croissants, biscuits, sandwiches, coffee, and sides.
How can I place an order online or via mobile app for Wendy’s at 160 Universal Drive North?
You can order through Wendy's official mobile app or by visiting order.wendys.com and selecting this location.
What payment methods are accepted at Wendy’s on Universal Drive North?
This Wendy’s location accepts American Express, Cash, Discover, Mastercard, and Visa.
Where can I find nutrition and allergen information for menu items at Wendy’s?
Nutrition and allergen info is available on the Wendy’s menu website, mobile app, and in restaurant via posters and crew assistance.
Is Wendy’s on Universal Drive North currently hiring?
To check job availability at this Wendy’s or nearby locations, visit the Wendy’s Careers page and search with North Haven, CT as the location.
What nearby places can I visit before or after grabbing a meal at Wendy’s?
Nearby places include Starbucks for coffee, Torito Mexican Restaurant, Friendly’s, Red Lobster, and Smoothie Factory for dining options; Michaels Stores and Mattress Firm for retail shopping; and Game Stop for entertainment.
Are there convenient transportation or charging options near Wendy’s Universal Drive location?
Yes, EVgo electric vehicle charging stations are nearby, providing a convenient spot to charge your EV while you dine at Wendy's.
If I have questions or feedback about the Wendy’s on Universal Drive North, how can I contact them?
You can contact Wendy’s Customer Care via their Contact page, call 888-624-8140, fill out the Customer Satisfaction Survey online, or call the restaurant directly at (203) 772-8391.