While many customers praised the freshness and taste of the sushi, there were several complaints about inconsistent quality, including instances of bad or inedible food.
Service Issues
Numerous reviews highlighted poor service, including long wait times, rude staff, and lack of communication regarding menu items.
Pricing Concerns
Customers noted that while the all-you-can-eat pricing is reasonable, some felt it was overpriced for the quality of food received.
Ambiance and Cleanliness
The restaurant's atmosphere received mixed reviews, with some describing it as inviting while others pointed out cleanliness issues and a cramped environment.
CI
Clenone Irvin
2 days ago
5.0
Food was delicious and fresh. Service was professional. 😋
MM
MC
Dec 1, 2025
1.0
This restaurant is a scam. They never informed us that key menu items—like the yellowtail—were unavailable until AFTER our food was served and we had begun eating, even though they continued to list them on the menu and made no comment when we submitted the order, clearly checking items they did not have. Their menu was out with no notice, yet they still charged the full exorbitant price for ayce. When we asked about a discount given the missing items and lack of transparency, they refused. The service was disappointing, the staff evasive, and the prices unjustifiably high. We will not be coming back and advise everyone to avoid this place.
I left an honest review based entirely on the facts of what happened, and their continued refusal to take responsibility is ridiculous. To say that we are the ones who refused yellowtail when that was the reason we went to the restaurant in the first place is a false statement - we were not offered it at any point nor did they try to make it up even when we asked.
All we were told—after we had ordered and started eating—was that they were ‘out of yellowtail.’ We were never told anything was being thawed, never offered the option to wait, and never offered it; there was no other explanation or apology given. And they never tried to make things right, even though they were given multiple opportunities to do so.
AH
Amanda H
Oct 22, 2025
5.0
Really great veggie rolls (mushroom rolls and tofu skin rolls) and my husband loves all the fish rolls and appetizers. Reasonable prices, something for everyone.
BB
Brandon Bogan
Oct 13, 2025
5.0
Great sushi, quick and good service
NG
Nikolay Gresko
Oct 7, 2025
5.0
Did both, diner in and take out, never disappoints. Light dinner for 4: soup, salad and fresh rolls, all under $100. You can't beat that.
What are the regular opening hours of Sushi Palace?
Sushi Palace is open from 11:30 AM to 9:30 PM Monday through Thursday, 11:30 AM to 10:30 PM on Friday and Saturday, and 12:00 PM to 9:30 PM on Sunday.
Does Sushi Palace offer delivery and in-store pickup services?
Yes, Sushi Palace offers both in-store pickup and delivery services.
Where is Sushi Palace located?
Sushi Palace is located at 344 Washington Avenue, North Haven, CT 06473, USA.
What type of cuisine does Sushi Palace serve?
Sushi Palace serves sushi, Japanese, Asian, and Pan Asian cuisine.
Where can I view Sushi Palace's menu and place an order online?
You can view the menu and place orders at https://sushipalaces.com/menu.
What is the price range at Sushi Palace?
The price range at Sushi Palace is rated as TWO, indicating moderate pricing.
Can you recommend nearby places to visit before or after dining at Sushi Palace?
Nearby you can visit Tip Toe Tip Toe Nails for beauty services, Ali Baba's Kitchen for Mediterranean cuisine, and La Lupa Ristorante for Italian dining.
Are there other dining options near Sushi Palace?
Yes, nearby dining options include Sam's Place for breakfast and brunch, Outback Steakhouse for American steakhouse fare, and Ali Baba's Kitchen for Mediterranean dishes.
Where can I find nearby shopping or services around Sushi Palace?
Around Sushi Palace, you can find Good As New thrift store, Libero Jewelers, Party City for party supplies, and Dollar General for discount shopping.
Are there any nearby transit or service points to assist customers visiting Sushi Palace?
Yes, nearby services include UPS Access Point for shipping, Bitcoin ATMs by Crypto Dispensers and Coin Cloud, as well as gas stations like Shell and Big Y Express to support your visit.