McDonald's

3.4
678 reviews
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Business Details

365 Universal Dr, North Haven, CT
06473, United States
(203) 234-1269
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
365 Universal Dr, North Haven, CT
06473, United States

Hours

Reviews

3.4
678 reviews
5 stars
240
4 stars
137
3 stars
108
2 stars
43
1 star
150

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Cleanliness

Some reviews highlighted that the restaurant was clean and well-maintained, while others noted unsanitary conditions.

Order Accuracy

Many customers experienced issues with their orders being incorrect or incomplete, leading to frustration.

Customer Experience

Mixed feedback on customer interactions, with some praising friendly staff while others reported rude behavior.

Operational Hours

Customers frequently mentioned discrepancies in the advertised closing hours, leading to confusion and dissatisfaction.
  • AV
    Anell victorio
    Nov 9, 2025
    1.0
    Went there at 9:05 pm . The lobby was closed when the sign in the door says the lobby is open until 10 pm. When I asked why are they closing early, the employee said that the manger decided to close the lobby at 9pm . She basically laughed because I was knocking at the door when there were people inside . When I told her my nephews likes to come in and actually eat in the lobby she just giggled. I found the whole experience super disrespectful and if the lobby is closing at 9 pm then the door and website should say that .
  • DM
    Dan Makover
    Oct 28, 2025
    5.0
    Good
  • KK
    Katie Kendall
    Sep 30, 2025
    1.0
    Placed an order for mobile pick up. Went to get my order and they said that they were closed. Online they say they close at 11pm I was there at 10:45. Now I have to wait a week for my money back. DO NOT GO HERE the service is not good and rude employees
  • MK
    Matthew Knight
    Sep 22, 2025
    1.0
    Never get the order right. Every time I get a cheeseburger through the app theyre missing a hamburger. Im tired of having to try and fix they're mistake and the app isn't helpful with reporting issues.
  • AM
    Adriana Morquecho
    Sep 12, 2025
    5.0
    Passed through the McDonald’s on a trip and enjoyed it. The staff was very friendly and courteous. Everything was clean and well maintained. Great service!
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Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 365 Universal Dr, North Haven?

McDonald's at 365 Universal Dr, North Haven is open daily from 6:00 AM to 11:00 PM, except on Sundays when it opens at 7:00 AM.

Does this McDonald's location have a drive-thru service?

Yes, this McDonald's location offers a drive-thru service available daily from 6:00 AM to 11:00 PM, and from 7:00 AM to 11:00 PM on Sundays.