Buffalo Wild Wings

3.5
1547 reviews

About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
350 Universal Drive North, North Haven, CT
06473, United States

Hours

Reviews

3.5
1,547 reviews
5 stars
573
4 stars
338
3 stars
213
2 stars
102
1 star
321

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted consistently poor customer service, including rude staff, long wait times, and lack of attention to customers.

Food Quality

Many customers reported that the food was cold, poorly prepared, or missing items, leading to dissatisfaction with the overall dining experience.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty tables and restrooms, contributing to a negative impression of the restaurant.

Management Issues

Customers expressed frustration with management's lack of responsiveness to complaints and overall poor handling of service issues.

Inconsistent Experience

While some customers had positive experiences, they were overshadowed by a majority of negative feedback regarding service and food quality.
  • CC
    charles comstock
    Nov 15, 2025
    1.0
    They must be understaffed. This is by far the most chaotic and crazy / unorganized take out system I’ve ever seen.
  • JC
    James Caruso
    Nov 12, 2025
    1.0
    Stay away from this particular Buffalo Wild Wings. They are short staff most time. The managers have to fill in as cooks. Last week was so bad the restaurant had to close because they had no kitchen staff. Last night after waiting over 25 minutes for my dinner they lost my meal. Seems like the deleted gif some unknown reason. Twice I requested a manager and it took both mangers at least 20 minutes to appear. The one manger with a beard should be fired for his extreme rudeness. My receipt had to go back several times for corrections. It was Veterans Day and I ordered my meal for being a veteran. Well they charged me for my complimentary serving so I needed a manager to remove the charge. He came to my table with explaining how busy he was cooking. Sorry to say that it was not my issue. He was extremely rude and should be removed from this Buffalo Wild Wings. This is just an awful Buffalo Wild Wings to go in for anything. It will be a very long time if I ever go there again. A nearby Wing Stop would definitely be a better choice
  • MJ
    Michael J
    Oct 30, 2025
    1.0
    It's a good thing they're open so late, you're gonna need it. I've been sitting here waiting for 6 boneless wings for 45 minutes. Anyway as I continue to wait I've been reading these reviews and it sounds like this place is in total chaos lol. The vast majority of reviews in the last year are 1 star, maybe it's time to pack it up guys (still waiting, 50+ minutes)
  • AS
    Aqua Spams
    Oct 27, 2025
    1.0
    I came in recently to grab some wings, and right from the start, the customer service was awful. The hostess saw us standing right in front of her and didn’t bother to greet or seat us. Instead, she just stared, rolled her eyes, and gave us a nasty look like we were bothering her for being there. We stood there awkwardly for several minutes with no acknowledgment at all. It’s really disappointing because I’ve always liked this place for the food, but that kind of attitude completely ruins the experience. If someone doesn’t want to deal with customers, they shouldn’t be working in customer service. Hopefully management addresses this, because no paying customer deserves to be treated like that.
  • VF
    Vincent Ferrucci
    Oct 17, 2025
    1.0
    I had a very disappointing visit. From start to finish, the experience fell far below expectations. The staff was noticeably unfriendly and unhelpful, which set a negative tone right away. We waited an unusually long time for our food to arrive, and there was no communication or apology for the delay. When the food finally came out, it was poorly prepared. The wings were soggy and lacked flavor, the fries were cold and stale, and overall, the meal tasted as if it had been sitting out for quite some time before being served. Considering the prices, the quality and service were completely unacceptable. What made the experience even worse was that one of the employees was overheard making fun of my child’s weight. That kind of behavior is absolutely unprofessional and unacceptable in any setting — especially in a family restaurant. I rarely leave negative reviews, but this visit was truly upsetting. I hope management takes this feedback seriously. Better training, improved service, and basic respect toward customers would make a huge difference. Until then, I’d strongly recommend visiting a different location or choosing another restaurant.

Frequently Asked Questions About Buffalo Wild Wings

What type of food does Buffalo Wild Wings in North Haven specialize in?

Buffalo Wild Wings in North Haven specializes in award-winning Buffalo, New York-style wings with a choice of 26 sauces and seasonings.

What are the regular operating hours of Buffalo Wild Wings at 350 Universal Drive North?

The restaurant is open from 11:00 AM to 11:00 PM Sunday through Wednesday, and stays open until midnight Thursday through Saturday.