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Dunkin' Zero
Brand Certified

Dunkin'

3.0
(177 reviews)

Business Details

168 W Main St, Niantic, CT
06357, United States
(860) 691-2272
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Niantic, CT for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
168 W Main St, Niantic, CT
06357, United States

Hours

Reviews

3.0
177 reviews
5 stars
59
4 stars
21
3 stars
19
2 stars
10
1 star
68

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely slow service, with long wait times in both drive-thru and in-store.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including wrong items and poorly made drinks.

Staff Attitude

Feedback indicated a mix of friendly and rude staff interactions, with some customers experiencing unprofessional behavior.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty environments and unkempt areas.

Management Issues

Customers expressed concerns about poor management and staffing levels, leading to operational inefficiencies.
  • MW
    Mike West
    Feb 10, 2026
    1.0
    I'm not going to Dunkin donuts here or anywhere anymore. To many times I find myself spending to much on a coffee that ends up looking like pure water I drink my coffee black with 3 sugars and it cem to me lighter than iced tea. This happens to often and to think we here people that make coffee for a living crying all the time about how they don't get paid enough. You literally make the most simple orders incorrectly sorry no one has time for the tears anymore if what I pay for can't be given to me as I paid for it than you can have 5 less coffees to make per week maybe you can get it right. Again had this been one occasion and one store I would feel differently but it's every store not every time but at 5 coffees a week and 3 of those 5 need to get made over or I throw it away and go find something else you deserve every last word I'm typing in this post
  • OR
    Oliver Ross
    Nov 12, 2025
    1.0
    They don’t care and it took 25 minutes after ordering to get my food
  • LL
    Lou
    Oct 7, 2025
    1.0
    Went to the drive thru. Speaker is right next to an overflowing garbage can, cigarette butts everywhere. Placed my order got to the window the lady hands me the iced coffee and says you may have to mix it. Isn’t that your job? And handed me my donuts. They were out of old fashioned so asked for a plain stick and vanilla crème filled. Instead I got 2 blueberry donuts. I gave her money she then informs me she’s out of Pennie’s and nickels did I mind? Ask your manager to get you change! Appalled that this woman thinks it’s acceptable to not give a person the correct change! This is why large corporations are terrible they don’t care!
  • BB
    Burton Beams
    Oct 6, 2025
    1.0
    This dunkin is easily the worst dunkin in the state. I have came here around a dozen times in the passed 2 years and everytime there is always something wrong. Sunday October 6th I went in at 4:30 (it says they open at 4 on there website!) and not a single worker was in there no donuts had been put out. And to make it worse they even had signs written in paper saying that they would be in at 4!! I go to Dunkin’ Donuts everything single morning across the state and I have yet to find one as inconvient as this Dunkin donuts
  • AB
    Adam Burke
    Aug 28, 2023
    1.0
    Not enough staff. Unseemly long wait times in drive through. Going in doesn’t help as sometimes they refer you to go to the drive through.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Niantic, CT?

Dunkin' in Niantic, CT is open 24 hours a day, seven days a week.

Where is Dunkin' located in Niantic, CT?

Dunkin' is located at 168 W Main St, Henny Penny, New London, Niantic, CT 06357.

Brand Certified Facts from Dunkin'

This information is certified by Dunkin' and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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