McDonald's

3.6
1808 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2375 Berlin Tpke, Newington, CT
06111, United States

Hours

Reviews

3.6
1,808 reviews
5 stars
685
4 stars
406
3 stars
302
2 stars
129
1 star
286

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and dismissive behavior from staff, leading to a negative customer experience.

Order Accuracy

Many customers reported issues with incorrect orders and missing items, particularly during busy hours.

Food Quality

Feedback indicated inconsistent food quality, with complaints about cold food and unsatisfactory preparation.

Cleanliness

Some reviews praised the cleanliness of the location, while others noted dirty tables and unsanitary conditions.

Pricing

Customers expressed concerns about high prices relative to the quality and portion sizes of the food.
  • EL
    Edz Lopez
    Oct 31, 2025
    1.0
    Very rude. Figures it's hartford
  • SP
    Skye p.
    Oct 25, 2025
    1.0
    The workers in the drive through were so rude and the customer service was nonexistent. I went with my friends and they told us “in real life, we can’t have a certain amount of mobile orders per car” and we were trying to be nice and the man was being snappy and dismissive. Then, we asked the woman for extra sauce and she REFUSED. She also closed the window in our face. rude. Coming from someone who has worked in the food industry and knows how to give good customer service, this was uncalled for. We had a long day and needed something to eat and instead this made our day even worse. The drive through workers were extremely rude and untolerable. 0/5 stars never coming back!👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻
  • JF
    Jose Figueroa
    Oct 19, 2025
    1.0
    Food was cold they had me waiting for like 25 min soda was not good
  • AT
    Alex Testanero
    Oct 16, 2025
    5.0
    The manger was very friendly!!
  • AG
    Angelina G
    Oct 8, 2025
    1.0
    If you want your order to be complete/ correct go elsewhere ESPECIALLY after 6. Every time I go without fail they forget either the BURGER in my cheeseburger meal or If you order nuggets you’re probably not getting them.

Frequently Asked Questions About McDonald's

What are the regular dining hours for the McDonald's located at 2375 Berlin Tpke, Newington, CT?

The McDonald's at 2375 Berlin Tpke, Newington, CT is open for dining from 6:00 AM to 11:00 PM every day of the week.

What are the McDonald's drive-thru hours?

The drive-thru at this McDonald's is open daily from 6:00 AM to 2:00 AM, accommodating late-night customers.