Chipotle Mexican Grill

3.4
930 reviews
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Business Details

3575 Berlin Tpke, Newington, CT
06111, United States
(860) 667-7094
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Newington Gateway is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
3575 Berlin Tpke, Newington, CT
06111, United States

Hours

Reviews

3.4
930 reviews
5 stars
352
4 stars
182
3 stars
93
2 stars
59
1 star
244

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional staff, with many customers feeling ignored or mistreated.

Cleanliness

The restaurant consistently received complaints about being dirty, with overflowing trash cans and unclean tables.

Food Quality

Customers reported frequent shortages of ingredients, old food, and poor portion sizes, leading to dissatisfaction with their meals.

Management Issues

Many reviews pointed to a lack of effective management, with staff appearing disorganized and unmotivated.

Inconsistent Experience

While some customers had positive experiences, the majority reported ongoing issues, indicating a significant inconsistency in service and food quality.
  • GD
    Gretchen Decker
    Oct 13, 2025
    1.0
    Very rude employees
  • TR
    Taylor R
    Oct 11, 2025
    2.0
    This is my local chipotle and I need to stop coming here and traveling further for a better one… every time I come here the food is old and sitting out for long. I just went and I swear none of the ingredients taste salted at all??? Why are they not even seasoning the food😭 p
  • UT
    URMI THUSA
    Oct 9, 2025
    2.0
    Bad customer service .
  • AA
    Angiep32
    Oct 1, 2025
    2.0
    Smallest burritos ive gotten from chipotle ever the place was a mess the line girl couldnt leave to get cheese and noone would help her plus she was stingy with everything not even full scoops of rice
  • YY
    YUAN YAO
    Sep 28, 2025
    1.0
    Worst worker I’ve ever seen in the restaurant. They definitely need to improve their management.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Newington Gateway serve?

Chipotle Mexican Grill offers customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the operating hours of Chipotle Mexican Grill at 3575 Berlin Tpke, Newington?

Chipotle is open daily from 10:45 AM to 11:00 PM.