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Brand Certified

Chipotle Mexican Grill

3.4
(943 reviews)

About

Mexican Restaurant
Chipotle Newington Gateway is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
3575 Berlin Tpke, Newington, CT
06111, United States

Hours

Reviews

3.4
943 reviews
5 stars
357
4 stars
184
3 stars
95
2 stars
61
1 star
246

What are people saying?

AI-generated from recent customer reviews

Cleanliness

The restaurant is frequently reported as dirty, with dirty tables, overflowing trash, and unsanitary conditions noted by multiple customers.

Service Quality

Customers consistently mention poor service, including rude staff, long wait times, and incorrect orders.

Food Availability

Many reviews highlight that the location often runs out of key ingredients, leading to disappointing experiences.

Portion Sizes

Several customers expressed dissatisfaction with the portion sizes, noting that they received smaller servings than expected.
  • FZ
    Frank Zocco
    Feb 21, 2026
    2.0
    Food was average but they are always out of at least one item. This time it was the guac. Service was cold. We walked in. Several people working. No one looked up to welcome us. Stood there for a short while until someone finally acknowledged. May seem trivial, but good customer service is not expensive. Saying “Hi, someone will with you shortly” doesn’t take a lot. Then the bowls were sloppily put together. Sour cream running down the side of the bowl. Made a mess of no attempt to clean it up. The receipt asks “how are we doing” but only allows 200 characters. Seriously!?!? Clearly they’re not serious about how they are doing.
  • MM
    Marcus
    Feb 20, 2026
    3.0
    Staff is nice, food looks safe, but tables and area are dirty.
  • TN
    Thanh Ngo
    Jan 24, 2026
    1.0
    Terrible service, got my order wrong, I ordered on the mobile app and they forgot my guac and drowned my bowl with lettuce and added cheese when I didn’t ask for it. It’s really not that hard to look at an order and put the stuff I asked for, do better please.
  • AM
    A Mt
    Jan 16, 2026
    1.0
    Always DIRTY, even their work station where they prep your meals is so dirty. The floors the tables are always dirty as well.
  • LC
    Levi Carlson
    Jan 14, 2026
    2.0
    Charged for a steak burrito without steak... Can't make this shit up.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Newington Gateway serve?

Chipotle Mexican Grill offers customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the operating hours of Chipotle Mexican Grill at 3575 Berlin Tpke, Newington?

Chipotle is open daily from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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