Dunkin'

Reviews

• TD

  Tina Demoya

  Mar 16, 2026
  1.0
  I love Dunkin’ and visit regularly, which is why this experience was disappointing. I pulled into the drive-thru around 7:50 PM while the store was still open (they close at 8 PM). As soon as I pulled up, it sounded like someone purposefully turned off the headset. I waited about three minutes in case staff were busy or finishing up closing tasks, but no one ever acknowledged me. I completely understand that closing procedures need to happen, but it was frustrating to be ignored when I arrived before closing time. A quick response letting customers know they are no longer taking orders would’ve been appreciated and not wasted anyone’s time
• BB

  Becky

  Feb 8, 2026
  3.0
  Does the phone not work or are people choosing not to answer?
• CP

  Conni Phillips

  Jan 28, 2026
  5.0
  Friendly and fast service!
• KK

  Kayla

  Jan 11, 2026
  1.0
  I come here all of the time. Recently, the service has been horrible. The new employees are so slow, and a few times I’ve come in with a mobile order and it hasn’t been made because they’re sitting in the back corner chatting with each other. The other day, I even had to leave without a portion of my paid food because of how long I’ve been waiting.
• CG

  CT Guy

  Dec 16, 2025
  3.0
  Similar to other Dunkin’ stores, in-store Service was slow. The employees are usually very young and asked to handle drive-through and counter so they are overwhelmed. Donut quality continues to get worse, toppings sparse. I prefer Swiches in Berlin as it’s family-run, not a franchise, much higher quality.

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