Dunkin'

3.8
291 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve New Milford, CT for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
163 Danbury Rd, New Milford, CT
06776, United States

Hours

Reviews

3.8
291 reviews
5 stars
137
4 stars
65
3 stars
26
2 stars
19
1 star
44

What are people saying?

AI-generated from recent customer reviews

Staff Friendliness

Many customers praised the staff for being friendly and helpful, creating a positive atmosphere.

Service Speed

Numerous reviews highlighted slow service, particularly in the drive-thru, with long wait times reported.

Order Accuracy

A significant number of customers experienced issues with incorrect orders, leading to frustration.

Product Availability

Customers frequently noted that the location often runs out of basic menu items, particularly donuts.

Cleanliness

Some reviews mentioned cleanliness and safety concerns, particularly regarding mopped floors without warning signs.
  • AA
    Amy
    Oct 21, 2025
    5.0
    Best Dunkin in town at 163 Danbury Rd., I love the staff. They are friendly, funny and always greet me with a smile. Sometimes the line is long but that's because they're the best!
  • FK
    Frances Kelly
    Oct 9, 2025
    5.0
    I had ordered ahead of time since it was a large order and they were absolutely perfect. Everything was waiting for me. The girl at the counter was so very helpful. Even helped me carry everything to my car. Such a wonderful experience!
  • JM
    Joseph L Mathews
    Oct 9, 2025
    2.0
    Noticed this place going down hill. No lighting in parking lot and rude employees. Convenience is the only reason this location still exists. I went to grab coffee and they stated they had no bread....I said ok are there bagels? And the girl told me "I just told you no bread" with some attitude. Last time I ordered toast I didn't get a bagel just saying. Im good on this place.
  • AC
    annie carter
    Sep 29, 2025
    2.0
    This Dunkin is close to work so I stop when I have PLENTY of time. Last time I was there I ordered a coffee with cold foam. I got a lid that was for some other drink and worthless for a cold foam drink. After waiting in line for 15 minutes behind 2 cars, I was not very pleased. This is not the only location in New Milford having problems. Management or training issue??? I love Dunkin, please help.
  • MT
    Mandi Tahiraj
    Sep 21, 2025
    1.0
    This place is a hot mess.. super disorganized. They always either short my drinks or mess up my food…. This time I got a 1/2 filled medium size cappucino…. $5 a piece, should have stuck to Starbucks…. Oh and they’re snappy when you ask them a question… I’m done. Never coming back.

Frequently Asked Questions About Dunkin'

What are the opening hours of Dunkin' in New Milford, CT?

Dunkin' in New Milford is open daily from 4:00 AM to 9:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.