Dunkin'

3.8
296 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve New Milford, CT for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
163 Danbury Rd, New Milford, CT
06776, United States

Hours

Reviews

3.8
296 reviews
5 stars
139
4 stars
65
3 stars
26
2 stars
20
1 star
46

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, especially in the drive-thru, with some experiencing waits of 20 minutes or more.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong food or drink preparations.

Staff Attitude

Feedback on staff behavior was mixed; while some customers praised friendly service, others reported rudeness and lack of professionalism.

Cleanliness and Organization

Several customers noted cleanliness issues and disorganization within the store, impacting their overall experience.

Product Availability

Customers expressed frustration over the lack of available donuts and other menu items during peak hours.
  • UA
    User Anonymous
    1 day ago
    1.0
    I'm not sure what has happened to this Dunkin. I used to go often and the service was good, they always had what I wanted. Now I go, and first of all, some of the employees they have working there are awful. The line for the drive through is usually out to the street because it takes 5-10 mins for the guy to even come to the speaker and take your order. The one guy in there is terrible, he takes his time and does not care. I understand that dunkin can get busy, but he really just takes his sweet time. I notice when it is so slow at the drive through and nobody is coming to the speaker, it is always the same guy in the afternoon. Some of the other guys I have dealt with in there are awesome, friendly and fast. This dunkin also just never has anything. "Can i get a glazed donut" sorry im all out of glazed "can i get" sorry no food items "the machine is down." You are better off going to park lane dunkin, they are WAY better compared to this one. Fast and always have what you want
  • SB
    Sondra Batchelor
    4 days ago
    5.0
    It was great that they finally were taking our refill cups they once got us to spend so much on& didn't charge more for the refill then s normal cup ..very friendly
  • BB
    Barbara Bennett
    Dec 31, 2025
    5.0
    Coffee & caffeine
  • WG
    William Gomez
    Dec 25, 2025
    1.0
    40 minute wait in drive through
  • WS
    William Shannon
    Nov 26, 2025
    2.0
    A group of us ordered together and it there was about 30 min between the orders coming out. They seamed very understaffed and seamed to be putting drive through orders ahead of those of us who went in to order.

Frequently Asked Questions About Dunkin'

What are the opening hours of Dunkin' in New Milford, CT?

Dunkin' in New Milford is open daily from 4:00 AM to 9:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.