Business Details
About
Mexican Restaurant
Chipotle New Milford is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
3.2
191 reviews
5 stars
76
4 stars
23
3 stars
15
2 stars
11
1 star
66
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted unsanitary conditions, including dirty tables and floors, and a lack of cleanliness in the food preparation area.
Service Issues
Customers frequently reported poor service, including long wait times, incorrect orders, and unhelpful staff.
Food Quality
Feedback on food quality was mixed; while some enjoyed the flavors, many complained about small portions, stale ingredients, and food that was not fresh.
Management Concerns
Several reviews indicated a lack of effective management, leading to disorganization and poor customer service.
Customer Experience
Overall customer experiences varied widely, with some praising the staff and food while others expressed frustration over repeated issues.
- CLChris LouisNov 9, 20251.0Too long waiting time for delivery order, and bunch of orders were missing.
- JSJordania SiloteSep 12, 20251.0I usually love Chipotle, but this location is terrible. The first time I went, it was very dirty, and today my husband went and the food was awful. It was so spicy that I couldn’t even eat my meal. I won’t be buying from there anymore.
- SOSteve OrlandoSep 12, 20251.0I have posted last year about this same location. Unfortunately, they didn't like my review and blocked me, so I have to use my partners phone to leave this review. He'll get blocked too. We went back and decided to try this location again last Sunday. Well... even worse this time. We went at approximately 8:30pm. We ordered 4 chicken burritos and a bowl. We were given for two of the burritos. In them were the very LAST dried up scrapings of chicken. I got a scoop. My.partner got about 1/2 a scoop. We continued (Unfortunately) with the order. Everything was dried out and at the bottom of the bin... They had barely anything left, so it was the luck of the draw. When it came to guacamole... the usual...absolutely lnone left. I had to go to Stop 'n Shop to buy that separately. We ordered the rest of our items. The 2 burritos and the bowl. Thankfully, for my son's there was new chicken to be had. Everything else scrapings. Ordered 2 bags of chips. One had normal amount. The other... 1/4 filled??? Was that their snack bag??? There's absolutely no management running any of hese locations. Just kids who don't really care. And it shows.... There's no way to contact the higher ups. There's business cards at the locations, but numbers are turned off. There's no recourse. I sent an email. Absolutely NO response back....They obviously don't care about their customers satisfaction. This franchise (all of them) has no care or concern for their customers. They hide in plain sight. The food was subpar. Service shameful.... Read all the reviews, and eat there at your own risk....
- YKYusuf Ulas KABUKCUSep 2, 20254.0Update your Google Maps location
- CHCristian Isreal HammAug 11, 20251.0I drive 30 minutes for chipotle… when a customer orders chicken and there’s literally shavings of chicken at the bottom of the bowl get a new freaking container. I don’t wanna spend almost $20 for scrapping of chicken. It’s ridiculous.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in New Milford serve?
Chipotle New Milford serves customizable Mexican-style fast-casual food including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the operating hours of Chipotle Mexican Grill in New Milford?
Chipotle New Milford is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in New Milford?
It is located at 169 Danbury Rd, New Milford, CT 06776, USA.
How can I place an order online for Chipotle New Milford?
You can order online through Chipotle's official ordering site: https://order.chipotle.com/ or via the Chipotle app on Apple devices.
Does Chipotle New Milford offer any rewards or special offers?
Yes, customers can sign up for Chipotle Rewards to get exclusive offers and earn free food.
How can I contact Chipotle Mexican Grill in New Milford?
You can contact them by phone at +1 860-799-4038 or email at CT.3717.NewMilford@chipotle.com.
Which nearby stores can I visit for home goods shopping before or after dining at Chipotle?
You can visit HomeGoods, Kohl's, T.J. Maxx, and Litchfield Crossings shopping center nearby for home and clothing needs.
Are there other dining options near Chipotle New Milford?
Yes, nearby you can find Jersey Mike's Subs, Taco Bell, and Joey's Seafood Restaurant offering various dining choices.
Where can I go for health and wellness products near Chipotle New Milford?
You can visit GNC for vitamins and supplements or Aber Nail and Spa for skin care and relaxation nearby.
Are there any pet care stores near Chipotle New Milford?
Yes, nearby pet care options include Petco and Vetco Vaccination Clinic for grooming, training, and pet supplies.