Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle New Milford is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.2
194 reviews
5 stars
78
4 stars
23
3 stars
15
2 stars
11
1 star
67
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with issues like undercooked rice, overly salty chicken, and small portions.
Cleanliness
Multiple reviews highlighted unsanitary conditions, including dirty tables and food preparation areas.
Service Issues
Customers experienced long wait times, incorrect orders, and unhelpful staff, indicating a lack of proper management.
Customer Experience
While some customers praised the friendly staff, many expressed frustration over poor service and lack of attention to customer needs.
JS
John S.
Jan 28, 2026
1.0
Went here the other day .
Got very sick afterwards
Definitely food poisoning.
BT
BAPgamer TV
Jan 6, 2026
1.0
Quality of food is inconsistent. Today, I got the burrito bowl, the rice was undercooked and the chicken was so salty I could not eat it. Disappointing since I love Chipotle and this location is the only one in the area.
CL
Chris Louis
Nov 9, 2025
1.0
Too long waiting time for delivery order, and bunch of orders were missing.
JS
Jordania Silote
Sep 12, 2025
1.0
I usually love Chipotle, but this location is terrible. The first time I went, it was very dirty, and today my husband went and the food was awful. It was so spicy that I couldn’t even eat my meal. I won’t be buying from there anymore.
SO
Steve Orlando
Sep 12, 2025
1.0
I have posted last year about this same location. Unfortunately, they didn't like my review and blocked me, so I have to use my partners phone to leave this review. He'll get blocked too.
We went back and decided to try this location again last Sunday. Well... even worse this time. We went at approximately 8:30pm. We ordered 4 chicken burritos and a bowl. We were given for two of the burritos. In them were the very LAST dried up scrapings of chicken. I got a scoop. My.partner got about 1/2 a scoop. We continued (Unfortunately) with the order. Everything was dried out and at the bottom of the bin... They had barely anything left, so it was the luck of the draw. When it came to guacamole... the usual...absolutely lnone left. I had to go to Stop 'n Shop to buy that separately.
We ordered the rest of our items. The 2 burritos and the bowl. Thankfully, for my son's there was new chicken to be had. Everything else scrapings. Ordered 2 bags of chips. One had normal amount. The other... 1/4 filled??? Was that their snack bag???
There's absolutely no management running any of hese locations. Just kids who don't really care. And it shows....
There's no way to contact the higher ups. There's business cards at the locations, but numbers are turned off. There's no recourse. I sent an email. Absolutely NO response back....They obviously don't care about their customers satisfaction.
This franchise (all of them) has no care or concern for their customers. They hide in plain sight.
The food was subpar. Service shameful.... Read all the reviews, and eat there at your own risk....
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Certified March 01, 2026Yext Knowledge Graph
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