Dunkin'

Reviews

• NM

  Nick Maini

  4 days ago
  1.0
  I am writing to formally raise a concern about the Dunkin’ location at 380 Coleman St in New London CT, which—based on repeated visits—has become the single worst-performing Dunkin’ I have personally experienced. I am a retail store manager with over a decade of leadership experience. I understand labor constraints, training challenges, and operational pressure. This is not a labor-shortage issue, nor is it a one-off bad interaction. What I am describing is a clear breakdown in leadership standards and accountability that is actively driving customers away. During a recent visit, the closing lead on duty was openly irate with multiple customers while training a new employee. She was visibly overwhelmed, verbally sharp, and repeatedly motioned at customers to “hurry up” while taking orders. At one point, she made unsolicited and inappropriate remarks toward me regarding food I had purchased elsewhere, followed by a sarcastic comment that crossed into outright hostility. This behavior was not subtle, and it was not isolated. On a subsequent visit, simply hearing the same employee’s voice at the drive-thru was enough for me to leave without ordering. This location is two minutes from my home and directly on my commute. Despite that convenience, I will not return. I now go out of my way to purchase coffee elsewhere—even from a competitor whose product I like less—because the experience at this Dunkin’ is actively unpleasant. That is not a decision customers make lightly, and it is not one they reverse easily. The root issue here is not staffing volume; it is staffing quality and leadership tolerance. Customers can immediately tell when a store manager does not enforce standards or address poor behavior. When that happens, trust erodes, traffic declines, and the brand pays the price—quietly at first, then all at once. This location needs intervention: leadership accountability, retraining, or replacement—whatever is necessary to restore basic professionalism and customer respect. Left unaddressed, this will continue to cost you repeat business from customers who would otherwise be loyal. I am sharing this because it is fixable. But it requires caring—and acting—at the management level. Respectfully, Nick
• ML

  Meg Lemar

  Nov 14, 2025
  5.0
  Drive up visit. Accurate order, friendly service
• RM

  Richard Militello

  Oct 20, 2025
  1.0
  I ordered through Uber eats. I selected a large iced latte with extra flavoring and less ice and the latte wasn't all the way up to the top of the cup. Beyond that I had requested non-toasted as in the croissants won't be toasted because I don't believe anywhere in the world people are expecting to get cold eggs. Whoever's in here does not have any common sense. I additionally did not get a straw to drink my coffee with.
• WF

  W F

  Oct 19, 2025
  1.0
  Id like to thank the employees here for doing their job and putting more ice in my cup than actual coffee. It was amazing, I actually got to finish my coffee just 2 minutes down the road. After about 4 sips, it was gone! Now I dont have to enjoy my coffee anymore. I even asked for LESS ICE. Im just amazed at all the employees, keep up all your hard work and not fulfilling orders like they should be. I know its tough.
• ME

  Michael Eason

  Oct 16, 2025
  1.0
  Visiting from out of state went to Dunkin’ Donuts walked in not busy at all not at one other customer one person at the drive-through try to get an order. The guy said come down here to order after waiting about 10 minutes went down there to order and he just walked off could not get an order so I decided to go Through the drive-through still couldn’t get waited on there’s one car waiting worst place I’ve ever been and I like Dunkin’ Donuts

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