Dunkin'

Reviews

• CS

  Charles S

  1 day ago
  2.0
  Very slow service, place has gotten worse over the years
• AA

  Aristides Alvarez

  Mar 2, 2026
  1.0
  Every other dunkin has mango pineapple refresher, it doesn't matter what time you go or if you waited a month they don't have it .
• DD

  David “BeLoved” DeJesus

  Feb 5, 2026
  5.0
  Dope bro , ya!
• NM

  Nick Maini

  Jan 8, 2026
  1.0
  I am writing to formally raise a concern about the Dunkin’ location at 380 Coleman St in New London CT, which—based on repeated visits—has become the single worst-performing Dunkin’ I have personally experienced. I am a retail store manager with over a decade of leadership experience. I understand labor constraints, training challenges, and operational pressure. This is not a labor-shortage issue, nor is it a one-off bad interaction. What I am describing is a clear breakdown in leadership standards and accountability that is actively driving customers away. During a recent visit, the closing lead on duty was openly irate with multiple customers while training a new employee. She was visibly overwhelmed, verbally sharp, and repeatedly motioned at customers to “hurry up” while taking orders. At one point, she made unsolicited and inappropriate remarks toward me regarding food I had purchased elsewhere, followed by a sarcastic comment that crossed into outright hostility. This behavior was not subtle, and it was not isolated. On a subsequent visit, simply hearing the same employee’s voice at the drive-thru was enough for me to leave without ordering. This location is two minutes from my home and directly on my commute. Despite that convenience, I will not return. I now go out of my way to purchase coffee elsewhere—even from a competitor whose product I like less—because the experience at this Dunkin’ is actively unpleasant. That is not a decision customers make lightly, and it is not one they reverse easily. The root issue here is not staffing volume; it is staffing quality and leadership tolerance. Customers can immediately tell when a store manager does not enforce standards or address poor behavior. When that happens, trust erodes, traffic declines, and the brand pays the price—quietly at first, then all at once. This location needs intervention: leadership accountability, retraining, or replacement—whatever is necessary to restore basic professionalism and customer respect. Left unaddressed, this will continue to cost you repeat business from customers who would otherwise be loyal. I am sharing this because it is fixable. But it requires caring—and acting—at the management level. Respectfully, Nick
• ML

  Meg Lemar

  Nov 14, 2025
  5.0
  Drive up visit. Accurate order, friendly service

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