Wendy's

3.0
894 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
75 Whalley Ave., New Haven, CT
06511, United States

Hours

Reviews

3.0
894 reviews
5 stars
266
4 stars
130
3 stars
112
2 stars
77
1 star
309

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and dismissive.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and food not being prepared as requested.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty floors and restrooms, contributing to a negative dining experience.

Food Quality

Customers frequently complained about food being cold, stale, or improperly cooked, with some expressing concerns about food safety.

Wait Times

Long wait times were a common complaint, with customers often waiting excessively for their orders, even during off-peak hours.
  • AG
    Alejandra Gomez
    Nov 16, 2025
    1.0
    Muy lento el servicio demasiado
  • SD
    Shawn D
    Oct 5, 2025
    1.0
    Went though the drive through. No sprit, no dr pepper i said give me whatever. I order then got told pull into a waiting spot with 4 other cars. This is " Fast Food. Waited 15 mins. Guy came out the back door with his cloves still on with grease all over the top of the bag. Watch him walk back in grabbing the handle that everyone grabs to go handle more food. Last time forsure going to this Wendy's. All around nasty
  • PF
    paula fernandez
    Sep 13, 2025
    1.0
    The place says it closes at 2am, I placed my order at 1:35am. They accepted my order snd when I went to go pick it up at 1:45, they shut off the lights and decided to close the place up. I’m pretty sure they cannot close till 2am hits the clock. It’s not the first time we’ve had an issue with this place. Very disappointing.
  • NN
    nikolay
    Sep 8, 2025
    5.0
    Kind staff, always timely. Thanks!
  • MM
    Mike Marziliano
    Aug 25, 2025
    1.0
    That Wendy's had a sticky dirty floor, and didn't have ketchup? In a fast food place there are some things you should never run out of.. it was around 12 pm and the place was empty, I think I know why , I was 60 miles away from home and picked it randomly

Frequently Asked Questions About Wendy's

Is 75 Whalley Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.