Stop & Shop

3.9
2004 reviews

About

Grocery Store
A neighborhood grocer for more than 100 years, Stop & Shop is focused on delivering a wide assortment at a great value. Its GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries. Stop & Shop customers can choose how they want to shop - in-store or online for delivery or pickup. Stop & Shop is committed to fighting hunger in its communities and working to ensure no student has to go to school hungry through the Stop & Shop School Food Pantry Program. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs over 50,000 associates and operates more than 350 stores in Connecticut, Massachusetts, Rhode Island, New York, and New Jersey.

Location

Stop & Shop
150 Whalley Avenue, New Haven, CT
06515, United States

Hours

Reviews

3.9
2,004 reviews
5 stars
861
4 stars
503
3 stars
341
2 stars
123
1 star
176

What are people saying?

AI-generated from recent customer reviews

Pricing Issues

Many customers expressed dissatisfaction with high prices and perceived poor value for money.

Customer Service

Feedback highlighted inconsistent customer service, with some staff being rude or unhelpful, while others were praised for their friendliness.

Store Cleanliness

Numerous reviews mentioned cleanliness issues, including dirty aisles and unpleasant odors, impacting the shopping experience.

Product Availability

Customers reported frequent stock issues, particularly with fresh produce and specific items, leading to frustration.

Checkout Experience

Long wait times at checkout and understaffing were common complaints, with many customers noting the need for more cashiers.
  • JJ
    John
    Nov 13, 2025
    4.0
    Grocery store
  • KM
    khaja mujahiddin
    Oct 20, 2025
    3.0
    Prices are bit higher than other shops
  • GZ
    George Zowine
    Oct 16, 2025
    4.0
    Very clean and convenient as well as having good hours.
  • MM
    Mendel Makhlin
    Oct 15, 2025
    5.0
    Lity It’s nice Peace
  • JB
    Jackie Bechard
    Oct 8, 2025
    1.0
    Tell me why if they open til 10pm, is the left side doors closed and they forcing people to only use one entrance. Seems like a safety hazard

Frequently Asked Questions About Stop & Shop

What are the operating hours of Stop & Shop at 150 Whalley Avenue, New Haven?

Stop & Shop is open Monday through Saturday from 7:00 AM to 10:00 PM and on Sunday from 7:00 AM to 9:00 PM.

Does Stop & Shop offer delivery or pickup services?

Yes, Stop & Shop offers delivery services, and customers can choose to shop in-store or online for delivery or pickup.