Dunkin'

3.9
388 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve New Haven, CT for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
189 Forbes Rd, New Haven, CT
06512, United States

Hours

Reviews

3.9
388 reviews
5 stars
202
4 stars
73
3 stars
39
2 stars
18
1 star
56

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional behavior from staff, with many experiencing incorrect orders and long wait times.

Food Quality

Several reviews mentioned issues with food quality, including cold or burnt items, and unsatisfactory coffee.

Cleanliness

There were complaints about cleanliness, including dirty food items and unsanitary conditions.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and good coffee, highlighting a few positive experiences.
  • DV
    Dorys Viches
    1 day ago
    5.0
    Love the customer service !
  • CR
    Christina Rivera
    Jan 2, 2026
    5.0
    I came to this location on 1-2-26. I visited at 3:13 pm. A great young gentleman named Delnacer served me with the up most respect. He was so kind and got my order correct the first time. I ordered a sandwich and it was absolutely delicious!! I would Love to see more employees like this young man work at this location. I will definitely be coming back as long as he’s working!!!
  • FG
    Frank García
    Dec 21, 2025
    1.0
    A young Latin woman with a red bow on her head and with a bad attitude said that you can't use the bathrooms, when she comes to buy something, very bad service, and children running inside the counter
  • ES
    Ely Salamanca
    Dec 11, 2025
    1.0
    Horrible service from the team I don’t want to give any star they are very very extremely rude
  • KY
    Katie Yates
    Nov 21, 2025
    5.0
    One of the best Dunkin's. 🩷🌬🩷

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' at 189 Forbes Rd, New Haven, CT?

Dunkin' is open from 4:00 AM to 8:00 PM Monday through Saturday, and from 5:00 AM to 8:00 PM on Sundays.

Does this Dunkin' location offer delivery and pickup services?

Yes, this location offers both curbside pickup and delivery services for your convenience.