Dunkin'

3.5
352 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve New Haven, CT for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
295 Blake St, New Haven, CT
06515, United States

Hours

Reviews

3.5
352 reviews
5 stars
146
4 stars
62
3 stars
39
2 stars
24
1 star
81

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, with long wait times in both drive-thru and in-store, often exceeding 20 minutes.

Staff Attitude

Mixed feedback on staff demeanor; while some customers praised friendly service, many noted rude attitudes and unprofessional behavior from employees.

Order Accuracy

Numerous complaints about incorrect orders, including missing items and wrong food/drink preparations, leading to customer dissatisfaction.

Cleanliness

Inconsistent cleanliness reported, with some customers noting dirty conditions and unkempt areas, while others found the location clean.

Management Issues

Frequent mentions of poor management and staffing problems, contributing to the overall negative customer experience.
  • CN
    Cookie Na
    Nov 16, 2025
    1.0
    Don't come here. The whole staff is unprofessional and they neverr make the coffees right.
  • JL
    Jen L
    Nov 11, 2025
    1.0
    went this morning for the new cookie butter latte. first problem is they don’t know how to listen when you order and when they mess it up after correcting them twice they will sit in the window and talk badly about you right in front of you. the second problem was they made it extremely bad the color was almost black and there were grounds floating at the bottom of the cup. the man with the dirty beard that was running things behind the window was the worst out of all of them. extremely dirty and disgusting. i know it gets busy but to give that gross attitude for simply asking you to give us the order we asked for at the counter was shocking. dirty, disrespectful, and nasty.
  • DP
    Daisy P
    Oct 23, 2025
    1.0
    Unsanitary and unprofessional experience. The male employee at the register had long braids with no hair net, sagging pants and kept his hand inside the front of his pants 🤮he was also handling cash while also making drinks WITHOUT washing his hands which is why I declined my drink. Vanessa offered to make my drink , but the person with the headset made a rude comment about it “looking the same”. Overall, the front of the store was unkept, staff were distracted and unprofessional and service was slow. This isn’t the first bad experience here but it will definitely be my last.
  • JK
    Joe Keepers
    Oct 2, 2025
    5.0
    I picked up to boxes of Joe, expecting to wait. Nope it was ready right away! Friendly on point servers
  • AA
    Ale
    Sep 28, 2025
    1.0
    La atención al cliente es pésima

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 295 Blake St, New Haven, CT?

Dunkin' at 295 Blake St is open daily from 5:00 AM to 7:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, Dunkin' at 295 Blake St offers both delivery and curbside pickup services.