Business Details
About
Ice Cream ShopSnack ShopCandy StoreBakeryCaterer
Head to our New Haven ice cream shop and dig into any of our euphoric Ben & Jerry's ice cream flavors in the way the first scoops were served up by Ben and Jerry back in 1978. Come enjoy a freshly baked waffle cone, shake or sundae with your favorite flavors.
Details
- TakeoutAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
249 reviews
5 stars
171
4 stars
43
3 stars
19
2 stars
4
1 star
12
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the friendly and accommodating staff, highlighting exceptional service experiences.
Cleanliness
Several reviews noted the cleanliness of the establishment, although there were some concerns regarding restroom facilities.
Ice Cream Quality
Customers generally enjoyed the ice cream flavors, with specific mentions of unique and delicious options, though some found it pricey.
Atmosphere
Feedback indicated a mixed perception of the atmosphere, with some enjoying the decor and seating, while others felt it lacked ambiance.
Customer Complaints
There were reports of poor customer service experiences, including rudeness from staff and issues with order accuracy.
- MKMikey KantstandyabitzNov 16, 20253.0this place is lowkey a little scary- can’t tell which is worse, temple street or the inside of the store. two workers. one male worker was extremely rude and was annoyed to answer simple questions about the ingredients, I was expecting him to spaz out on me. ate my ice cream as quickly as possible.
- RTResham TalwarOct 6, 20255.0Had a great time here! Was able to choose from among many flavors, staff was courteous, and the whole process was smooth.
- JCJovaro CucutaSep 12, 20255.0Shout out to the manager Louie for keeping the place clean and orderly. I arrived a little after midnight with my three brothers about 2 weeks ago. We were celebrating our youngest 21st birthday and he along with his staff made us feel welcomed and provided exceptional service with a smile and truly set an example for all Ben and Jerry's. We will be back for sure!
- DGDavid GeerSep 9, 20252.0TL:DR; Branding over bite. This is exactly what you expect from a chain scoop shop with the same flavors you’d grab at the grocery store, just at a higher price and with less atmosphere. Nothing bad, but nothing special either. The few times ive gone, before i knew better, it was "OK". But New Haven has much better ice cream if you’re looking for something worth a quick walking trip. MilkCraft gives you a truly unique and fun experience if you want "twist" to your flavors, and Arethusa Farm Dairy is the real-deal local dairy with depth of flavor and freshness you won’t find here. I also don't associate them with any odd political agendas making it an easy choice if you’d rather focus on truly great ice cream and service than a global brands messaging.
- CSCara SchwabSep 5, 20251.0Used the bathroom there and the soap dispenser had been ripped from the wall. When I let them know and asked if they had any hand sanitizer, they said no. I asked if they had any soap back there they could just squeeze into my hand cause I felt gross and they said they don’t cause they don’t have a sink back there. So then I realized they’ve been scooping my ice cream without access to soap/hand sanitizer after using the bathroom/cleaning/handling money etc so that made me very nauseous…Also as an aside (didn’t bother me until after soapgate), there aren’t any outlets anywhere and they refused when I asked if they could plug my phone in behind the counter since it was almost dead and I had a train soon. Soooo the ice cream was good? But would recommend just buying a pint, washing your hands, and staying home
Frequently Asked Questions About Ben & Jerry’s
What types of ice cream flavors does Ben & Jerry's New Haven offer?
Ben & Jerry's New Haven offers euphoric ice cream flavors with chunks & swirls, including non-dairy options, served the way they were first presented in 1978.
What are the opening hours for Ben & Jerry's New Haven?
The shop is open every day from 12:00 PM. Sunday to Thursday they close at 1:00 AM, and on Friday and Saturday they close at 2:00 AM.
Does Ben & Jerry's New Haven offer takeout and delivery services?
Yes, they provide in-store pickup, curbside pickup, delivery, same-day delivery, and no-contact delivery options.
Where is Ben & Jerry's New Haven located?
It is located at 159 Temple Street, New Haven, CT 06510, USA.
What payment options are accepted at Ben & Jerry's New Haven?
They accept payment via American Express, Android Pay, Apple Pay, cash, Diners Club, Discover, MasterCard, Samsung Pay, and Visa.
Does Ben & Jerry's New Haven have wheelchair accessible entrance and family-friendly environment?
Yes, the store has a wheelchair accessible entrance and welcomes families and LGBTQ customers.
Can I order ice cream cakes and catering services from Ben & Jerry's New Haven?
Yes, they specialize in ice cream cakes and provide ice cream catering and mobile catering services for events and weddings.
What ice cream-related nearby places are close to Ben & Jerry's New Haven?
Cold Stone Creamery, another ice cream shop, is located nearby and can be an alternative or complement to your visit at Ben & Jerry's.
Which restaurants are near Ben & Jerry's New Haven that I can visit for a meal before or after ice cream?
Nearby restaurants include Prime 16 (American and burger), Thai Noodle Cafe (Asian), Lalibela Ethiopian Restaurant, and Pitaziki (Greek and Mediterranean) for diverse dining options.
What nearby places can help with parking or accommodations when visiting Ben & Jerry's New Haven?
Chapel Square Garage offers parking nearby, and Omni New Haven Hotel at Yale provides accommodations close to the ice cream shop.