Business Details
About
Ice Cream ShopSnack ShopCandy StoreBakeryCatererBen & Jerry's
Head to our New Haven ice cream shop and dig into any of our euphoric Ben & Jerry's ice cream flavors in the way the first scoops were served up by Ben and Jerry back in 1978. Come enjoy a freshly baked waffle cone, shake or sundae with your favorite flavors.
Details
- TakeoutAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
251 reviews
5 stars
172
4 stars
43
3 stars
19
2 stars
4
1 star
13
What are people saying?
AI-generated from recent customer reviews
Service Quality
The staff is frequently described as friendly, helpful, and accommodating, contributing to a positive customer experience.
Cleanliness
Many reviews highlight the cleanliness of the store, although there are some concerns about the bathroom facilities.
Ice Cream Quality
Customers generally praise the ice cream for its taste and variety, including vegan options, though some find it overpriced.
Atmosphere
The atmosphere is noted to be pleasant, but some customers feel it lacks vibrancy or is awkwardly spacious.
Customer Complaints
There are several reports of poor customer service experiences, including rudeness from staff and issues with order accuracy.
- JRjenny robertsJan 1, 20265.0Best dairy free ice cream I’ve ever had. The staff was great and the view fun on a Saturday night
- JSJu SDec 19, 20251.0Literally pulled up at 12:03 I know it’s alil late but the hours are own till 1 but the doors were locked and staff ignored us as the door. If I could leave half a star I would. I get it we all want to go home but if you’re hours are till 1 then why are the doors lock that 12?
- MKMikey KantstandyabitzNov 16, 20253.0this place is lowkey a little scary- can’t tell which is worse, temple street or the inside of the store. two workers. one male worker was extremely rude and was annoyed to answer simple questions about the ingredients, I was expecting him to spaz out on me. ate my ice cream as quickly as possible.
- RTResham TalwarOct 6, 20255.0Had a great time here! Was able to choose from among many flavors, staff was courteous, and the whole process was smooth.
- JCJovaro CucutaSep 12, 20255.0Shout out to the manager Louie for keeping the place clean and orderly. I arrived a little after midnight with my three brothers about 2 weeks ago. We were celebrating our youngest 21st birthday and he along with his staff made us feel welcomed and provided exceptional service with a smile and truly set an example for all Ben and Jerry's. We will be back for sure!
Frequently Asked Questions About Ben & Jerry’s
What types of ice cream flavors does Ben & Jerry's New Haven offer?
Ben & Jerry's New Haven offers euphoric ice cream flavors with chunks & swirls, including non-dairy options, served the way they were first presented in 1978.
What are the opening hours for Ben & Jerry's New Haven?
The shop is open every day from 12:00 PM. Sunday to Thursday they close at 1:00 AM, and on Friday and Saturday they close at 2:00 AM.
Does Ben & Jerry's New Haven offer takeout and delivery services?
Yes, they provide in-store pickup, curbside pickup, delivery, same-day delivery, and no-contact delivery options.
Where is Ben & Jerry's New Haven located?
It is located at 159 Temple Street, New Haven, CT 06510, USA.
What payment options are accepted at Ben & Jerry's New Haven?
They accept payment via American Express, Android Pay, Apple Pay, cash, Diners Club, Discover, MasterCard, Samsung Pay, and Visa.
Does Ben & Jerry's New Haven have wheelchair accessible entrance and family-friendly environment?
Yes, the store has a wheelchair accessible entrance and welcomes families and LGBTQ customers.
Can I order ice cream cakes and catering services from Ben & Jerry's New Haven?
Yes, they specialize in ice cream cakes and provide ice cream catering and mobile catering services for events and weddings.
What ice cream-related nearby places are close to Ben & Jerry's New Haven?
Cold Stone Creamery, another ice cream shop, is located nearby and can be an alternative or complement to your visit at Ben & Jerry's.
Which restaurants are near Ben & Jerry's New Haven that I can visit for a meal before or after ice cream?
Nearby restaurants include Prime 16 (American and burger), Thai Noodle Cafe (Asian), Lalibela Ethiopian Restaurant, and Pitaziki (Greek and Mediterranean) for diverse dining options.
What nearby places can help with parking or accommodations when visiting Ben & Jerry's New Haven?
Chapel Square Garage offers parking nearby, and Omni New Haven Hotel at Yale provides accommodations close to the ice cream shop.