Business Details
About
Grocery Store
A neighborhood grocer for more than 100 years, Stop & Shop is focused on delivering a wide assortment at a great value. Its GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries. Stop & Shop customers can choose how they want to shop - in-store or online for delivery or pickup. Stop & Shop is committed to fighting hunger in its communities and working to ensure no student has to go to school hungry through the Stop & Shop School Food Pantry Program. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs over 50,000 associates and operates more than 350 stores in Connecticut, Massachusetts, Rhode Island, New York, and New Jersey.
Location
Hours
Reviews
4.0
413 reviews
5 stars
191
4 stars
109
3 stars
59
2 stars
19
1 star
35
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the friendly and helpful staff, highlighting specific employees for their exceptional service.
Product Quality
Frequent complaints about poor quality produce and expired items, with customers expressing disappointment in the freshness of food.
Store Cleanliness
Mixed reviews on cleanliness; some customers found the store clean while others reported dirty conditions and unsanitary issues.
Pricing Concerns
Customers noted high prices compared to competitors, leading some to prefer shopping elsewhere despite the store's convenience.
Customer Service Issues
Several reviews mentioned poor customer service experiences, particularly in the pharmacy and self-checkout areas.
- GGGabriel GouveiaNov 17, 20251.0The customer service is very poor at this location, and when you ask for help they tell you that they don’t have time and they are under staff start going to Shop rite in Danbury!!!
- CCCassandraNov 16, 20251.0My partner and I had the worst experience with a worker just now at the New Fairfield location on 11/16/25 at 4:28pm while doing self checkout and it kept glitching on the card tap option. The lady with dark hair that was not only staring us down but came and gave us attitude over it. If you’re working in customer service, you should be personable. Not miserable. Will continue to advocate for shopping at a different location to all friends and family.
- GSGable Shawn SchneiderOct 24, 20251.0For more than a decade, this grocery store has gotten worse and worse by the month!
- AAAlanAug 19, 20253.0Standard but I like to drive to shop rite a few minutes down the road. The water on the floor in the freezer section makes me wonder about this place as it relates to food safety. I wonder how many hours each night stuff gets thawed out and then re frozen.
- GDGloria Jean DuggerAug 3, 20255.0The 5 star rating for all of the Employees who are the Absolute Best! Karen, Patti, Rosie, Cathy, Jennifer, Eric, Melissa, Jason, Jen, and all the others. The Stock Lady is Outstanding with the Knowledge of where everything is. They should all have raises and a quarterly bonus of $1000.00 each!!!
Frequently Asked Questions About Stop & Shop
What are the operating hours of Stop & Shop in New Fairfield, CT?
Stop & Shop in New Fairfield is open from 7:00 AM to 10:00 PM Monday through Saturday, and from 7:00 AM to 9:00 PM on Sundays.
Does Stop & Shop offer delivery services?
Yes, Stop & Shop offers delivery services to customers.
How can I earn rewards at Stop & Shop?
Stop & Shop has a GO Rewards loyalty program that delivers personalized offers and allows customers to earn points redeemable for gas or groceries.
Can I shop online at Stop & Shop and choose between delivery or pickup?
Yes, Stop & Shop allows customers to shop online and select either delivery or pickup options.
What is the address and contact phone number for Stop & Shop in New Fairfield?
Stop & Shop is located at 25 State Route 39, New Fairfield, CT 06812. The main phone number is +1 203-312-0482.
What social media platforms can I use to follow Stop & Shop New Fairfield?
You can follow Stop & Shop New Fairfield on Facebook at https://www.facebook.com/232915683822632 with the handle StopandShopStateRoute39NewFairfieldCT.
What services are available at Stop & Shop?
Available services include Check It!, Peapod, SCAN IT! Mobile, RedBox, UPromise, A+ Bonus Bucks, Order It!, and Coinstar.
Are there any nearby banks close to Stop & Shop that I can visit?
Yes, People’s United Bank and M&T Bank ATM are near Stop & Shop, useful if you need banking services before or after your grocery trip.
What nearby restaurants can I visit around Stop & Shop?
Nearby restaurants include Main Moon (Chinese and Asian cuisine), Twelve Grapes (wine bar and restaurant), Bruno’s Pizza & Pasta, and Subway for fast food and sandwiches.
Are there fitness or wellness centers close to Stop & Shop?
Yes, EarthFIT NF gym, Earthfit Personal Training NF, World Champion Taekwondo, and several beauty salons and spas like Salon Aria, Joy Eyelash Studio, and Horizon Nails & Spa are nearby for fitness and wellness needs.