Stop & Shop

4.0
414 reviews

About

Grocery StoreStop & Shop
A neighborhood grocer for more than 100 years, Stop & Shop is focused on delivering a wide assortment at a great value. Its GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries. Stop & Shop customers can choose how they want to shop - in-store or online for delivery or pickup. Stop & Shop is committed to fighting hunger in its communities and working to ensure no student has to go to school hungry through the Stop & Shop School Food Pantry Program. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs over 50,000 associates and operates more than 350 stores in Connecticut, Massachusetts, Rhode Island, New York, and New Jersey.

Location

Stop & Shop
25 State Route 39, New Fairfield, CT
06812, United States

Hours

Reviews

4.0
414 reviews
5 stars
192
4 stars
109
3 stars
60
2 stars
19
1 star
34

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates poor customer service experiences, with reports of unfriendly staff and inadequate assistance.

Produce Quality

Many customers expressed dissatisfaction with the quality of produce, citing issues with moldy and spoiled items.

Store Cleanliness

Reviews highlight concerns about cleanliness, with some customers noting dirty conditions and poorly maintained areas.

Product Availability

Frequent complaints about items being out of stock and limited selection, leading customers to seek alternatives.

Staff Praise

Despite negative feedback, several reviews commend specific employees for their helpfulness and friendliness.
  • GG
    Gabriel Gouveia
    Nov 17, 2025
    1.0
    The customer service is very poor at this location, and when you ask for help they tell you that they don’t have time and they are under staff start going to Shop rite in Danbury!!!
  • GS
    Gable Shawn Schneider
    Oct 24, 2025
    1.0
    For more than a decade, this grocery store has gotten worse and worse by the month!
  • AA
    Alan
    Aug 19, 2025
    3.0
    Standard but I like to drive to shop rite a few minutes down the road. The water on the floor in the freezer section makes me wonder about this place as it relates to food safety. I wonder how many hours each night stuff gets thawed out and then re frozen.
  • GD
    Gloria Jean Dugger
    Aug 3, 2025
    5.0
    The 5 star rating for all of the Employees who are the Absolute Best! Karen, Patti, Rosie, Cathy, Jennifer, Eric, Melissa, Jason, Jen, and all the others. The Stock Lady is Outstanding with the Knowledge of where everything is. They should all have raises and a quarterly bonus of $1000.00 each!!!
  • ES
    Ethan Smith
    Jul 24, 2025
    5.0
    Super clean, decent prices, staff are generally nice and helpful.

Frequently Asked Questions About Stop & Shop

What are the operating hours of Stop & Shop in New Fairfield, CT?

Stop & Shop in New Fairfield is open from 7:00 AM to 10:00 PM Monday through Saturday, and from 7:00 AM to 9:00 PM on Sundays.

Does Stop & Shop offer delivery services?

Yes, Stop & Shop offers delivery services to customers.