Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 20 E Main St in New Britain. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.
Many customers reported issues with incorrect orders, including missing items and wrong food.
Service Quality
Customer service experiences varied, with some praising staff while others reported rudeness and inattentiveness.
Food Quality
Several reviews mentioned poor food quality, including cold items, incorrect preparation, and unsanitary conditions.
Cleanliness
Multiple customers noted that the restaurant was dirty and poorly maintained, affecting their overall experience.
Wait Times
Customers frequently complained about long wait times both in-store and through drive-thru, impacting their satisfaction.
HC
Heather Charron
Oct 30, 2025
1.0
Ordered from uber eats, got no cheese, no sauce, only one tiny scoop of cold chicken into a tortilla
KG
Keksk Guillory
Oct 25, 2025
5.0
Mr Jackson is a super star for customer service… prompt attentive and very pretty and professional.. She deserves all the praise and a raise.
SA
Seong-Je Ahn
Oct 22, 2025
2.0
missing food, its not the first time i went to taco bell returned home and realized something is missing, im missing fries and a burritto right now, the app said my order will be ready at 10:35pm i waited till 10:55pm
JM
Jonathan Mackenzie
Oct 16, 2025
1.0
Ordered cantina quesadillas and received half of the normal quesadillas. Also ordered the crunch wrap and it wasn't satisfactory. Also ordered the cool ranch taco and got the original dorito taco.
NS
Nick Spino
Oct 12, 2025
5.0
Basic food, quesadilla was cold in the middle. Service was alright. The workers were more concerned with their personal conversations than taking care of customers.