McDonald's

3.3
1747 reviews
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Business Details

698 W Main Street, New Britain, CT
06051, United States
(860) 357-4301
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
698 W Main Street, New Britain, CT
06051, United States

Hours

Reviews

3.3
1,747 reviews
5 stars
606
4 stars
303
3 stars
305
2 stars
122
1 star
411

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, incorrect orders, and rude staff.

Cleanliness

While some reviews noted cleanliness, others highlighted dirty conditions, particularly in the bathrooms.

Food Quality

Mixed feedback on food quality; some enjoyed fresh and hot meals, while others received cold or incorrect items.

24-Hour Operation

Many customers expressed frustration over the misleading claim of being open 24 hours, with multiple reports of being turned away during late-night visits.

Pricing Concerns

Several reviews mentioned high prices and dissatisfaction with the value for money.
  • JJ
    Jessica
    4 days ago
    5.0
    Great price with the McDonald's app
  • AA
    Ale
    Dec 9, 2025
    1.0
    They didn’t give me the right order and the food was cold
  • AG
    Aryanna Gomez
    Dec 8, 2025
    1.0
    Ordered a plain quarter pounder and this is what I got. Compared to what is advertised, this is ridiculous. It’s the same size as a regular patty but you’re paying more. And online they say open 24hr but in reality if you go sometime after 3am and before 5am they claim they’re closed.
  • AI
    April Isaac
    Dec 7, 2025
    5.0
    Loved the kids play area! The whole place was clean and the service was amazing! The woman who rang us up was super friendly!
  • SM
    Suli “LilBabyMunchkin” Marie
    Nov 25, 2025
    1.0
    So dirty inside. Everyone was rude. My food was all wrong and they kept giving me round abouts to give me my correct order and when they finally did they acted like it was my fault when it’s clearly in their receipt first and last time stopping in new Britain McDonald for food.
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in New Britain, CT?

McDonald's in New Britain, CT operates 24 hours a day, 7 days a week, including delivery and drive-through services.

Does McDonald's offer delivery and how can I place an order?

Yes, McDonald's offers delivery services including same-day and no-contact delivery. You can place an order online at https://mcdonalds.order.online/business/-5579 or via the McDonald's App available on iOS and Android.