McDonald's

3.3
1738 reviews
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Business Details

698 W Main Street, New Britain, CT
06051, United States
(860) 357-4301
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
698 W Main Street, New Britain, CT
06051, United States

Hours

Reviews

3.3
1,738 reviews
5 stars
604
4 stars
302
3 stars
305
2 stars
122
1 star
405

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported slow service, long wait times, and incorrect orders, leading to frustration.

Cleanliness

While some reviews noted a clean environment, others mentioned dirty bathrooms and unsanitary conditions in the kitchen.

Food Quality

Feedback on food quality was mixed, with some praising fresh and hot items, while others complained about cold food and incorrect orders.

Staff Attitude

Customer experiences with staff varied widely, with some praising friendly service while others reported rudeness and unprofessional behavior.

Playground Experience

The playground was appreciated by families, but there were complaints about it being closed during certain hours.
  • KM
    Kyle Metzler
    2 days ago
    3.0
    This McDonald's always seems to have long wait times.
  • GG
    glor gonzalez
    5 days ago
    2.0
    Do not pull up after midnight, they say they’re open 24/7 , but i went one time at 3am and they said they ran out of food . And just went again tonight and said they are closed and to come back in a half hour. Terrible service and false advertisement!!
  • CG
    Carie Gouldsbrough
    Oct 21, 2025
    1.0
    Every time I go to this McDonald the food is always missing. Why can’t you get it together
  • VV
    Vitalii
    Oct 12, 2025
    1.0
    you wait for your order for more than 15-20 minutes
  • GV
    Gedanny Vera
    Sep 26, 2025
    2.0
    Eh, not really much o say about McDonald’s but I’ll say what went on when I went! I had ordered & waited patiently for it. I scouted the area & it was generally clean. They were also stocked up on lids/napkins. But the food did take a while, which seems to be a trend here. Once I received my food, they had made one of the items wrong & she said “that’s not my fault, that’s yours” and I was like “uh the sticker says this and I got something else” and she just laughed in my face so it was kinda awkward/rude. They also forgot an item (pumpkin pie) so I had to go back and get that. Clean space & food seemed fresh but service was very lacking which brought down the whole thing very much. I’m sure your kids would love the playground but they close that off after a certain time. Plus.. not sure how clean that would be but that can be said about any park play set.
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in New Britain, CT?

McDonald's in New Britain, CT operates 24 hours a day, 7 days a week, including delivery and drive-through services.

Does McDonald's offer delivery and how can I place an order?

Yes, McDonald's offers delivery services including same-day and no-contact delivery. You can place an order online at https://mcdonalds.order.online/business/-5579 or via the McDonald's App available on iOS and Android.