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McDonald's

3.3
(1759 reviews)

Business Details

698 W Main Street, New Britain, CT
06051, United States
(860) 357-4301
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
698 W Main Street, New Britain, CT
06051, United States

Hours

Reviews

3.3
1,759 reviews
5 stars
609
4 stars
307
3 stars
306
2 stars
122
1 star
415

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, incorrect orders, and rude staff, particularly during late-night hours.

Cleanliness

While some reviews noted cleanliness, others highlighted dirty conditions, particularly in the bathrooms.

Order Accuracy

A significant number of customers experienced issues with incomplete or incorrect orders.

24-Hour Availability

Many customers expressed frustration over the misleading claim of being open 24 hours, with multiple reports of being turned away during late-night visits.

Food Quality

Mixed feedback on food quality, with some praising freshness while others reported cold or poorly prepared items.
  • KD
    K. D.
    Feb 22, 2026
    1.0
    They gave someone else our mobile order in the drive through and then when remaking our order proceeded to not even make it correctly after waiting over 10 minutes. Ended up just going to another mcdonald’s down the street. this one is absolutely terrible!
  • MC
    Marilyn Cruz
    Feb 20, 2026
    1.0
    This McDonald's said open 24 hours but I try almost 4 times to buy food before work and the employees there tell that is close. I visit it at 4 o'clock in the morning
  • EP
    Emanuel Perez
    Feb 15, 2026
    1.0
    I did my order in the app, and every time I need to move forward and wait “not a big deal” but the thing was after waiting a long time the food comes incomplete, and this is the 90% of the time in this MCdonalds
  • JP
    John Powers
    Feb 11, 2026
    1.0
    Placed a online order, still had to wait 25 minutes in reserved parking for food to come
  • IT
    Ivan Ruiz Toledo
    Jan 20, 2026
    1.0
    Bad!!!!service!!!!!I was there from 2 AM to 2:25 AM and they didn't even take my order, they were super slow.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in New Britain, CT?

McDonald's in New Britain, CT operates 24 hours a day, 7 days a week, including delivery and drive-through services.

Does McDonald's offer delivery and how can I place an order?

Yes, McDonald's offers delivery services including same-day and no-contact delivery. You can place an order online at https://mcdonalds.order.online/business/-5579 or via the McDonald's App available on iOS and Android.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Categories
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  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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