Brand Certified
McDonald's
3.3(1759 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
698 W Main Street, New Britain, CT
06051, United States
Certified by McDonald's • Mar 01, 2026
(860) 357-4301
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.3
1,759 reviews
5 stars
609
4 stars
307
3 stars
306
2 stars
122
1 star
415
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported slow service, incorrect orders, and rude staff, particularly during late-night hours.
Cleanliness
While some reviews noted cleanliness, others highlighted dirty conditions, particularly in the bathrooms.
Order Accuracy
A significant number of customers experienced issues with incomplete or incorrect orders.
24-Hour Availability
Many customers expressed frustration over the misleading claim of being open 24 hours, with multiple reports of being turned away during late-night visits.
Food Quality
Mixed feedback on food quality, with some praising freshness while others reported cold or poorly prepared items.
- KDK. D.Feb 22, 20261.0They gave someone else our mobile order in the drive through and then when remaking our order proceeded to not even make it correctly after waiting over 10 minutes. Ended up just going to another mcdonald’s down the street. this one is absolutely terrible!
- MCMarilyn CruzFeb 20, 20261.0This McDonald's said open 24 hours but I try almost 4 times to buy food before work and the employees there tell that is close. I visit it at 4 o'clock in the morning
- EPEmanuel PerezFeb 15, 20261.0I did my order in the app, and every time I need to move forward and wait “not a big deal” but the thing was after waiting a long time the food comes incomplete, and this is the 90% of the time in this MCdonalds
- JPJohn PowersFeb 11, 20261.0Placed a online order, still had to wait 25 minutes in reserved parking for food to come
- ITIvan Ruiz ToledoJan 20, 20261.0Bad!!!!service!!!!!I was there from 2 AM to 2:25 AM and they didn't even take my order, they were super slow.
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's in New Britain, CT?
McDonald's in New Britain, CT operates 24 hours a day, 7 days a week, including delivery and drive-through services.
Does McDonald's offer delivery and how can I place an order?
Yes, McDonald's offers delivery services including same-day and no-contact delivery. You can place an order online at https://mcdonalds.order.online/business/-5579 or via the McDonald's App available on iOS and Android.
Is there a drive-through available at this McDonald's location?
Yes, this McDonald's location has a drive-through that is open 24/7.
What payment options are accepted at McDonald's in New Britain?
Accepted payment options include American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
What services does this McDonald's location provide?
This McDonald's offers services such as Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Where is this McDonald's located?
It is located at 698 W Main Street, New Britain, CT 06051, USA.
What nearby places can I visit before or after dining at McDonald's?
Nearby places include New Britain Diner, Taqueria Taco Loco Truck, and Little Caesars Pizza, offering additional dining options.
Are there nearby convenience stores or gas stations near McDonald's?
Yes, there are nearby convenience stores and gas stations such as Shell, Sunoco Gas Station, and CVS Pharmacy close to McDonald's, making it convenient to fuel up or shop.
What nearby banking services are available around McDonald's?
Nearby banking and ATM services include Santander Bank US - ATM, TD Bank, and Webster Bank, providing easy access to financial services.
Are there any nearby pharmacies or health services near McDonald's?
Yes, CVS Pharmacy and Fichman Eye Center are nearby, providing pharmacy and eye care services respectively.
Brand Certified Facts from McDonald's
This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website