Brand Certified
McDonald's
3.5(1166 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
635 Hartford Road, New Britain, CT
06053, United States
Certified by McDonald's • Mar 01, 2026
(860) 521-9106
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.5
1,166 reviews
5 stars
417
4 stars
227
3 stars
208
2 stars
105
1 star
209
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported slow service, especially during busy hours, with long wait times for orders.
Order Accuracy
Many reviews highlighted issues with incorrect orders and missing items, particularly for drive-thru and app orders.
Cleanliness
The dining area was generally noted as clean, but some customers experienced unsanitary conditions and poorly maintained bathrooms.
Staff Attitude
Customer service varied widely, with some staff being friendly and helpful, while others were reported as rude or unprofessional.
Food Quality
Food freshness and quality were inconsistent, with complaints about cold or undercooked items.
- A张聪颖4 days ago5.0I like the dining room.
- ASAngel David Resabala Sanchez5 days ago2.0It was 7 pm and I ordered some things, including a coffee. The girl told me they didn't have any, and when I asked if I could wait, she just replied, "We don't have any." I won't be returning to this location because they don't care about their customers.
- SAS AcostaFeb 17, 20261.0play area start open at 10am. Don't waste time coming early for breakfast with kids.
- ECElvis ColladoFeb 11, 20261.0As simple as the menu is , they still manage to get the order wrong. Staff looks confused and out of touch.
- MSMartin SotoFeb 1, 20261.0Took 20 minutes to make a single coffee. Sunday crew needs fixing. Usually no problems on the weekdays.
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 635 Hartford Road, New Britain, CT?
McDonald's is open every day from 5:00 AM to 11:00 PM.
What are the delivery hours for McDonald's at this location?
Delivery is available daily from 6:00 AM to 10:30 PM.
Does this McDonald's location offer drive-through service and what are its hours?
Yes, the drive-through is open daily from 5:00 AM to 11:00 PM.
What services does McDonald's provide for convenient ordering and delivery?
They offer curbside pickup, delivery including same-day and no-contact options, along with mobile ordering via their app.
Which payment methods are accepted at McDonald's New Britain?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Where can I view McDonald's full menu and order online?
The full menu is available at McDonald's official site and orders can be placed through their online delivery link or mobile app.
What popular nearby restaurants can I visit alongside McDonald's?
Nearby dining options include Dunkin Donuts, Popeyes Louisiana Kitchen, Burger King, Subway, Seoul BBQ & Sushi, and Panera Bread.
What nearby places can I use for convenience or fuel when I visit McDonald's?
You can find SUNOCO A-Plus gas station and West Farm Mini Mart Inc convenience store close by for fuel and other needs.
What entertainment or shopping options are near McDonald's at 635 Hartford Road?
Barnes & Noble bookstore, West Farm S.C. shopping center, and GameStop video game store are nearby for shopping and entertainment.
Can I find fitness or wellness services near this McDonald's?
Yes, nearby are LA Fitness gym, The Center of Medical Arts medical center, Motto Clear Aligners dentist, and beauty salons like Gloria Nail & Spa and Perfect Nails.
Brand Certified Facts from McDonald's
This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website