Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,148 reviews
5 stars
411
4 stars
225
3 stars
206
2 stars
103
1 star
203
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many reviews mentioned issues with food quality, such as cold or undercooked items, and incorrect orders.
Cleanliness
Some customers noted that the location was clean and well-maintained, while others reported unsanitary conditions.
Customer Experience
Several reviews highlighted a lack of attention from staff and poor communication, leading to frustrating experiences.
Family-Friendly
The restaurant was appreciated for its family-friendly atmosphere, particularly the play area for children.
- BVBertha ValleOct 26, 20255.0Muy buena la atención
- WJWilliam Bartlett JROct 3, 20254.0Have to wait for 5 minutes in the morning to place an order .not friendly service at all
- SFSebastian Cordon FlorezSep 30, 20255.0What a place, really clean, fast service and the tram are really kind
- CTCynthia TucketSep 26, 20251.0Locked the doors at 8:51pm — as I was getting out of my car to walk in while looking me directly in the eyes. (I was in the handicapped spot next to the door.) I’m SURE the hours of operation does not say 8:50 as the closing time. Ridiculous
- EBEszter BartisSep 12, 20251.0Ordered through the application. For 30 minutes they told me the food is not ready, it was 1 meal and the restaurant was slow enough that I could visibly see over half the employees standing around chatting. All the while they were talking in Spanish about deliberately dragging it out and making racist comments, which they didn’t know I understood. I asked for a manager who was disrespectful, dismissive and rude. Older lady. Finally they provided a refund, no meal. I will never return to this location and will be reporting it.
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 635 Hartford Road, New Britain, CT?
McDonald's is open every day from 5:00 AM to 11:00 PM.
What are the delivery hours for McDonald's at this location?
Delivery is available daily from 6:00 AM to 10:30 PM.
Does this McDonald's location offer drive-through service and what are its hours?
Yes, the drive-through is open daily from 5:00 AM to 11:00 PM.
What services does McDonald's provide for convenient ordering and delivery?
They offer curbside pickup, delivery including same-day and no-contact options, along with mobile ordering via their app.
Which payment methods are accepted at McDonald's New Britain?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Where can I view McDonald's full menu and order online?
The full menu is available at McDonald's official site and orders can be placed through their online delivery link or mobile app.
What popular nearby restaurants can I visit alongside McDonald's?
Nearby dining options include Dunkin Donuts, Popeyes Louisiana Kitchen, Burger King, Subway, Seoul BBQ & Sushi, and Panera Bread.
What nearby places can I use for convenience or fuel when I visit McDonald's?
You can find SUNOCO A-Plus gas station and West Farm Mini Mart Inc convenience store close by for fuel and other needs.
What entertainment or shopping options are near McDonald's at 635 Hartford Road?
Barnes & Noble bookstore, West Farm S.C. shopping center, and GameStop video game store are nearby for shopping and entertainment.
Can I find fitness or wellness services near this McDonald's?
Yes, nearby are LA Fitness gym, The Center of Medical Arts medical center, Motto Clear Aligners dentist, and beauty salons like Gloria Nail & Spa and Perfect Nails.