Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,159 reviews
5 stars
415
4 stars
227
3 stars
208
2 stars
104
1 star
205
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff, slow response times, and order inaccuracies.
Food Freshness
Many reviews indicated inconsistent food quality, with complaints about cold or undercooked items.
Cleanliness
The dining area was generally noted as clean, but some customers mentioned it could use more attention during busy periods.
Customer Experience
Several customers expressed frustration with the overall experience, citing issues with order fulfillment and staff attitude.
Family-Friendly
The location is appreciated for its family-friendly atmosphere, particularly the playground for children.
- JLJong Lee4 days ago3.0delivery misses hot sauce many times
- TTTreven Jones (T-Bone)5 days ago5.0They must've had a bunch of new people on board today, they finished 6 orders behind me, before they got to my order.. very slow, food was decent though.
- GCGame ChangerDec 31, 20254.0The fool could have been a little more hotter other than that. I really can't complain. I was very surprised cause I rarely eat at McDonald's let alone sit down and eat but the restaurant was clean. I didn't go to the bathroom so I can't tell you what was going on as far as how it was in there, but it was a good experience overall, and if I had to give it a one out of 10I would go with a 7
- DEDaniel EvansDec 17, 20255.0I love this place. I’ve been going there for over a year now everyday morning for my breakfast at the same time of day. The woman that hands me my order is EXTREMELY nice and everyone else is also very helpful. I’ve been to McDonald’s where the staff will look at you knowing you need help but yet they ignore you. This place is a AWSOME experience. I have a couple I see there every morning as well. They have been going there for a long time as well. If your around the mall. Go check this place out. Plus they have a playground.
- NCNick ChandlerDec 13, 20252.0The cheapest manager and franchise owner possible. They nickle and dime for everything. 30¢ extra just for Mayo. It’s the only McDonald’s I’ve ever been to outside of a NYC sized city that doesn’t offer refills and they don’t tell you anywhere. Extra frustrating when the drink you get isn’t even filled to the top.
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 635 Hartford Road, New Britain, CT?
McDonald's is open every day from 5:00 AM to 11:00 PM.
What are the delivery hours for McDonald's at this location?
Delivery is available daily from 6:00 AM to 10:30 PM.
Does this McDonald's location offer drive-through service and what are its hours?
Yes, the drive-through is open daily from 5:00 AM to 11:00 PM.
What services does McDonald's provide for convenient ordering and delivery?
They offer curbside pickup, delivery including same-day and no-contact options, along with mobile ordering via their app.
Which payment methods are accepted at McDonald's New Britain?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Where can I view McDonald's full menu and order online?
The full menu is available at McDonald's official site and orders can be placed through their online delivery link or mobile app.
What popular nearby restaurants can I visit alongside McDonald's?
Nearby dining options include Dunkin Donuts, Popeyes Louisiana Kitchen, Burger King, Subway, Seoul BBQ & Sushi, and Panera Bread.
What nearby places can I use for convenience or fuel when I visit McDonald's?
You can find SUNOCO A-Plus gas station and West Farm Mini Mart Inc convenience store close by for fuel and other needs.
What entertainment or shopping options are near McDonald's at 635 Hartford Road?
Barnes & Noble bookstore, West Farm S.C. shopping center, and GameStop video game store are nearby for shopping and entertainment.
Can I find fitness or wellness services near this McDonald's?
Yes, nearby are LA Fitness gym, The Center of Medical Arts medical center, Motto Clear Aligners dentist, and beauty salons like Gloria Nail & Spa and Perfect Nails.