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McDonald's

3.7
(2336 reviews)

Business Details

(860) 229-0178
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
40 Martin Luther King Jr Dr, New Britain, CT
06051, United States

Hours

Reviews

3.7
2,336 reviews
5 stars
977
4 stars
463
3 stars
353
2 stars
162
1 star
359

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect or incomplete orders, both in-store and through delivery.

Service Speed

Customers frequently mentioned long wait times, particularly in the drive-thru, with some experiencing delays of 20-30 minutes.

Hygiene Concerns

Several reviews highlighted concerns about cleanliness and hygiene, including unsanitary food handling practices.

Staff Attitude

Feedback indicated a mix of experiences with staff, ranging from friendly and helpful to rude and unprofessional.

Food Quality

There were numerous complaints about food being served cold, undercooked, or not fresh.
  • JJ
    Janice
    Feb 24, 2026
    1.0
    Every single time I order on door dash my whole order is either wrong or hella items are missing like seriously it’s ridiculous
  • MR
    Michelle Rodriguez
    Feb 16, 2026
    4.0
    Food is OK. It's a very busy location. If you don't want to wait long drive-thru lines, recommend going inside, but still there is some wait time. There's some nice staff.
  • ES
    Emilio Sanchez
    Feb 16, 2026
    4.0
    Dear establishment, I am writing to express my concern regarding the hygiene standards at your establishment. I have recently observed several customers and staff members failing to wash their hands after using the restroom facilities. While I understand the difficulty of monitoring personal hygiene, I would like to suggest the following measures to help maintain a cleaner environment and prevent the spread of bacteria: 1. Hire bathroom attendants to sanitize facilities and provide reminders to guests to wash their hands. 2. Assign associates to specific aisles to monitor the handling of merchandise and offer hand sanitizer to customers before they touch food, drinks, or other items. While hygiene is a personal choice at home, public spaces require higher standards to ensure community health. I believe that implementing these measures will significantly contribute to a healthier environment for everyone. Best regards, Emilio Sanchez
  • DR
    Donal Sierra Rodriguez
    Feb 10, 2026
    5.0
    Felicitaciones a todo . El personal.
  • JM
    Jeffrey Mancuso
    Jan 22, 2026
    1.0
    Just shut the place down always b.s workers not paying attention really to the front only drive through waited almost 20 mins for simple food nothing fast about McDonald's which started being the fastest now just disappointing

Frequently Asked Questions About McDonald's

What are the opening hours for McDonald's at 40 Martin Luther King Jr Dr, New Britain, CT?

McDonald's is open daily from 5:00 AM to 1:00 AM.

Does this McDonald's location have a drive-thru service?

Yes, the McDonald's at this location offers a drive-thru service open daily from 5:00 AM to 1:00 AM.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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