Customers had mixed reviews on food quality; while some praised the burgers and chicken, others found certain items bland or overpriced.
Cleanliness
Multiple reviews highlighted issues with cleanliness, particularly in the bathrooms and dining area.
Service Experience
Customer service experiences varied widely, with some praising friendly staff while others reported rude or unprofessional behavior.
Pricing
Many customers felt the prices were too high for the quality and portion sizes offered.
Halal Options
The restaurant is appreciated for its halal offerings, with some customers specifically recommending the halal burgers.
LA
Lulu A
4 days ago
1.0
This review is based on a recent poor experience we had while ordering delivery through their website. We placed an order, through their website, to be delivered at 2:00. When the order did not arrive by 3:00 and we hadn’t heard from anyone about its status, we called Halal Buns to cancel the order.
The person who answered refused to cancel the order and claimed that Uber picked up the order at 1:20 to deliver to us. It’s important to note we ordered through the Halal Buns website - NOT UBER. Also, we did not receive any status messages stating the order was picked up at 1:20. The person from Halal Buns said they would remake the order if we came to pick it up, so we headed over there to do so.
When we arrived at Halal Buns at 3:20, we received a message stating the order was picked up and on its way. After we picked up the order from Halal Buns, we received a message stating that the order was canceled. Someone pocketed the delivery fee and tip (for a delivery service that was not completed) because we were still charged the full amount despite having to pick up the order. Halal Buns should have at the very least refunded the delivery fee and tip that we left when ordering (tip was left on the basis of DELIVERY - not having to DRIVE OVER and pick up the order).
In conclusion, DO NOT ORDER DELIVERY FROM THE HALAL BUNS WEBSITE. There is either something scammy going on or their delivery arrangement is clearly not working smoothly. My concern is Halal Buns made delivery an option through their website. The fact that they outsource that delivery service to Uber, and Uber messed up is not my problem. I was interacting with Halal Buns, so it’s up to Halal Buns to make it right. See photos for receipts of everything that has been stated.
MA
Muhammad Ali
Feb 22, 2026
5.0
The owner is one of the best people I’ve ever met, super friendly and gave some of the best customer service I’ve ever seen. I’d recommend this place to everyone.
CC
Cheyenne
Feb 17, 2026
1.0
Food was very cold. Buffalo Mac and cheese not good at all. Even tho staff was there you order on a screen. Instagram hyped it up but I was very impressed
MR
Muhibur Rahman
Feb 8, 2026
1.0
My wife was craving burgers, so we decided to give the place a try. Honestly, the burgers were average; the buns had a weird smell—I couldn’t tell what it was. The loaded fries were terrible. The fries were so crispy that our mouths were hurting, and the chicken on the fries was very crispy for no reason. I was happy to see a halal place, but the food was very disappointing!!
JR
Jon Reynolds
Jan 31, 2026
3.0
Burger was just okay, honestly nothing to write home about. I would even say its kinda overpriced for what you get. I was disappointed in the lack of cleanliness. It wasn't busy, someone could have cleaned the dirty bathroom or wiped down the tables that look like they haven't been touched all day. When you look at the bathroom log it says last time they cleaned was the 12th and honestly it looks like it. Both bathrooms say employee only, which is weird because it's right where the customers are and they're unlocked. Either lock the doors and take the bathroom signs off or clean the bathroom. Out of everything I had, the Cajun fries were the best thing I had and I felt they were fairly priced, and crispy! If the owners cared they would put more effort into making their restaurant look more clean. Also the touch order pad looked kinda dirty. Please sweep and mop regularly. I also was disappointed at the lack of customization for building your own burger. How come I can't put bacon or jalapenos on it?
What are the regular operating hours of Halal Buns?
Halal Buns operates from 10:00 AM to 12:00 AM Monday through Thursday and Sunday, and from 10:00 AM to 1:00 AM on Friday and Saturday.
Does Halal Buns offer pickup and delivery services?
Yes, Halal Buns provides both in-store pickup and delivery options.
Where is Halal Buns located?
Halal Buns is located at 1537 Stanley St, New Britain, CT 06053, USA.
What types of cuisine does Halal Buns specialize in?
Halal Buns is an American restaurant specializing in halal food, hamburgers, sandwiches, chicken wings, fried chicken takeout, desserts, and family-friendly meals.
What is the price range at Halal Buns?
Halal Buns is in the moderate price range, categorized as 'TWO'.
Can I view the menu and place an order online for Halal Buns?
Yes, you can view the menu and place orders online through their website at https://eathalalbuns.com/menu.
What are the takeout hours for Halal Buns?
Takeout hours at Halal Buns are from 10:00 AM to 12:00 AM Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.
Is there a nearby restaurant where I can enjoy Middle Eastern cuisine next to Halal Buns?
Yes, Rotana Grill & Lounge offers Middle Eastern and American cuisine nearby and could be a great option to explore before or after visiting Halal Buns.
Where can I grab a quick sandwich or fast food near Halal Buns?
Subway is a nearby sandwich shop and fast food restaurant close to Halal Buns, ideal for a quick meal option in the area.
Are there any dessert options near Halal Buns?
Yes, FroyoWorld is a frozen yogurt shop nearby and Dunkin' offers donuts, coffee, and smoothies, perfect for dessert or a sweet treat.
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