Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve New Britain, CT for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.5
265 reviews
5 stars
104
4 stars
56
3 stars
32
2 stars
13
1 star
60
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful.
Cleanliness
Customers consistently reported unsanitary conditions, including dirty floors and counters, contributing to a negative experience.
Order Fulfillment
Many customers experienced long wait times for their orders, with some reporting incorrect or incomplete orders.
Management Issues
Reviews indicated a lack of effective management, with employees not being properly trained or supervised.
Product Quality
While some customers enjoyed their drinks, many reported issues with the quality of coffee and food items.
- DDDrew St. DenisNov 13, 20251.0Worst Dunkin in the country.
- MKMaddie KuhnlyNov 6, 20251.0Waited 15 minutes for a coffee and a drink. Only to get to work and my bacon egg and cheese was deconstructed. LITERALLY they gave me bread with egg and cheese and my bacon on the side... what even? I waited 15 minutes and they couldn't even put the bacon on the sandwich.. be for real
- NNNeetzerNov 1, 20251.0Management needs to get rid of the woman working during the weekend afternoons.. She is on her phone texting as there is a line building. She is rude, dispectful, and shouldn't be in any customer-facing type of job. She made a young mother and child wait over 20 minutes for an iced coffee as she was on her phone. Others (including myself) waiting well over 30 minutes - while her male co-worker was working feverishly to get the food out. I have never experienced anyone as terrible as this person.
- TJTawana JewellSep 27, 20251.0My first and last time there coffee was horrible tasted burned i asked for 6 pumps of swirl and paid for them but didn't get it. Waited in line heard the manager be rude to the next customer. Store a mess smh. I'm a rm for a dunkin and my store would never look like that. And my customers satisfied. Try cleaning the brewers and brew heads. Maybe that would help. Awful just awful.
- JNJosh NAug 11, 20251.0If I could give this place 0 stars I would. This place has had no food whatsoever for 2 months and counting now. No A.C at all in the building either. It's an actual DUMP that only sells donuts and coffee, nothing else. And when you ask them when they are getting food and AC back they none of them know. That is a SERIOUS issue. They are losing out in hundreds of dollars a day because of TERRIBLE management. Please if you're reading this dont bother doing to this place. An Actual embarrassment to other Dunkins.
Frequently Asked Questions About Dunkin'
What are the opening hours of Dunkin' in New Britain, CT?
Dunkin' in New Britain, CT is open Monday through Friday from 5:00 AM to 7:00 PM, and on Saturday and Sunday from 6:00 AM to 7:00 PM.
Does this Dunkin' location offer delivery and pickup services?
Yes, Dunkin' offers both delivery and curbside pickup services at this location.
Can I order Dunkin' products ahead of time using a mobile app?
Yes, you can order ahead using the Dunkin' mobile app available on both the Apple App Store and Google Play Store for a fast grab and go experience.
What types of food and beverages does Dunkin' serve?
Dunkin' serves coffee, espresso, donuts, breakfast sandwiches, tea, and other comfort foods suitable for breakfast, lunch, brunch, and dinner.
Does this Dunkin' location have a drive-thru service?
No, this Dunkin' location does not have a drive-thru service.
Are there any new holiday drinks available at Dunkin'?
Yes, the new holiday menu features the Cookie Butter Cloud Latte, returns of Peppermint Mocha and Toasted White Chocolate Signature Lattes, and a new Berry Sangria Refresher.
How can I find the menu and place an order online for this Dunkin' location?
You can view the full menu at the Dunkin' website and place orders online through their order page specific to this location.
What nearby food options are available around Dunkin' in New Britain, CT?
Nearby dining options include Halal Buns (a chicken restaurant), Rotana Grill & Lounge (Middle Eastern and American cuisine), Subway (sandwich shop), FroyoWorld (frozen yogurt shop), and Beirut Bites (Lebanese and Mediterranean cuisine).
If visiting nearby Central Connecticut State University, where can I grab coffee or a quick breakfast?
Dunkin' at 1537 Stanley St is a convenient spot near Central Connecticut State University to enjoy coffee, espresso, breakfast sandwiches, and donuts before or after your visit to campus.
Are there any places near Dunkin' where I can relax or enjoy entertainment after a meal?
Yes, nearby entertainment options include the CCSU Theatre Department for the arts and Founders Hall auditorium. You can also visit the Davidson Hall Courtyard botanical garden for a relaxing outdoor experience.