Brand Certified
Dunkin'
3.7(518 reviews)
Certified by Dunkin' • Mar 01, 2026
Business Details
118 E Main St, New Britain, CT
06051, United States
Certified by Dunkin' • Mar 01, 2026
(860) 348-0890
Certified by Dunkin' • Mar 01, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Mar 01, 2026
About
Certified by Dunkin' • Mar 01, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve New Britain, CT for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Mar 01, 2026
Hours
Certified by Dunkin' • Mar 01, 2026
Reviews
3.7
518 reviews
5 stars
252
4 stars
95
3 stars
50
2 stars
31
1 star
90
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including incorrect orders, rude staff, and long wait times.
Cleanliness
Multiple reviews highlighted unsanitary conditions, particularly in the bathrooms and overall cleanliness of the location.
Staff Attitude
While some customers praised friendly staff, many others experienced rudeness and unprofessional behavior from employees.
Order Accuracy
Numerous complaints were made about incorrect orders and lack of attention to customer requests.
Atmosphere
The location was described as uncomfortable due to loitering and a generally unwelcoming environment.
- MCMeek CuffFeb 25, 20265.0Feb 2026 This location had a stocked variety, friendly and courteous Associates that welcomed patrons and provided prompt service. I recommend this location.
- JSJoe SoloJan 22, 20261.0terrible service put my order in, lady with missing tooth started making my coffee recognize someone.She knew put my coffee to the side to attend to her friend.Before my order, when her coworker realized what was going on, she came and tried to correct the situation.But bad services bad service
- JMJosé MartinezDec 22, 20252.0Ahí siempre las empleadas están con una aborrecía el servicio al cliente bien malo y siempre tan enojada y mira que yo me paso viajando mucho por la calle y me paro mucho en Dunkin donuts, pero este es el peor de todos
- BLBRIAN LANGLOISDec 20, 20255.0Really sweet manager. Shes the best. Fast kind and warm service. Thank you!
- KCKrissy CasterNov 28, 20254.0Good coffee
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in New Britain, CT?
Dunkin' in New Britain, CT, is open daily from 4:00 AM to 10:00 PM.
Does Dunkin' offer delivery and pickup services?
Yes, Dunkin' offers both delivery and curbside pickup services for your convenience.
What specialties and items can I find at Dunkin' in New Britain?
You can enjoy espresso, coffee, breakfast sandwiches, donuts, and tea at Dunkin' in New Britain.
Are there any holiday seasonal drinks available at Dunkin'?
Yes, Dunkin' is featuring holiday drinks like the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and a Berry Sangria Refresher.
Can I order Dunkin' products using a mobile app?
Yes, you can order ahead using the Dunkin' mobile app available on iOS and Android for a fast grab-and-go experience.
Where is the Dunkin' located in New Britain?
Dunkin' is located at 118 E Main St, Newbrite Plaza, New Britain, CT 06051.
Is there a nearby shopping center I can visit along with Dunkin'?
Yes, Dunkin' is situated in Newbrite Plaza, a shopping center where you can enjoy shopping before or after your visit.
What fitness or recreational locations are near this Dunkin'?
Planet Fitness and Funcity Trampoline Park are nearby fitness and recreation venues you can check out in New Britain.
Are there other convenient services near Dunkin' for daily needs?
Yes, nearby services include dental offices like Acer Dental, laundromats such as Super Saver Free Dry Laundromat, and discount stores like Save A Lot and Ocean State Job Lot.
Does this Dunkin' location offer drive-thru service?
No, this Dunkin' location does not have a drive-thru service, but you can order ahead or use delivery and curbside pickup options.
Brand Certified Facts from Dunkin'
This information is certified by Dunkin' and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website