Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve New Britain, CT for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.8
511 reviews
5 stars
250
4 stars
94
3 stars
50
2 stars
30
1 star
87
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with reports of rude staff, incorrect orders, and long wait times.
Cleanliness
Many customers noted unsanitary conditions, particularly in the bathrooms and overall store cleanliness.
Order Accuracy
Frequent complaints about incorrect orders and lack of attention to customer requests were reported.
Staff Attitude
Several reviews mentioned unfriendly or dismissive attitudes from staff members, impacting the overall customer experience.
Location Issues
The area surrounding the store was described as sketchy, with reports of loitering and homeless individuals affecting the atmosphere.
- SHSamyralees HernandezOct 11, 20251.0The older Hispanic lady that wears glasses has such a nasty attitude, she also grabs the inside of the coffee cups, I’ve seen her put coffee bags in the trash & use those same fingers she touched trash with inside people’s coffee cups. Every time I go she’s either taking her time taking orders or takes her time making coffees always making the environment hostile because she’s holding everyone up.
- JSJake SmithJul 28, 20251.0I waited 15 min to my food, and the lady at the register got my order wrong, then she blamed me, another customer come complained her order was wrong too, I wasted my money and didn't get my food.
- CCCarloJun 26, 20251.0Called 15 minutes before they closed to have it ready for when I come in and he picked up the phone and hung up, but he didn’t know that I saw him do it through the window cause I was outside parked in my car.
- KCkevin charlesJun 12, 20252.0Can’t give half stars
- YAYaritza AliceaJul 11, 20195.0Ice coffee love it
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in New Britain, CT?
Dunkin' in New Britain, CT, is open daily from 4:00 AM to 10:00 PM.
Does Dunkin' offer delivery and pickup services?
Yes, Dunkin' offers both delivery and curbside pickup services for your convenience.
What specialties and items can I find at Dunkin' in New Britain?
You can enjoy espresso, coffee, breakfast sandwiches, donuts, and tea at Dunkin' in New Britain.
Are there any holiday seasonal drinks available at Dunkin'?
Yes, Dunkin' is featuring holiday drinks like the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and a Berry Sangria Refresher.
Can I order Dunkin' products using a mobile app?
Yes, you can order ahead using the Dunkin' mobile app available on iOS and Android for a fast grab-and-go experience.
Where is the Dunkin' located in New Britain?
Dunkin' is located at 118 E Main St, Newbrite Plaza, New Britain, CT 06051.
Is there a nearby shopping center I can visit along with Dunkin'?
Yes, Dunkin' is situated in Newbrite Plaza, a shopping center where you can enjoy shopping before or after your visit.
What fitness or recreational locations are near this Dunkin'?
Planet Fitness and Funcity Trampoline Park are nearby fitness and recreation venues you can check out in New Britain.
Are there other convenient services near Dunkin' for daily needs?
Yes, nearby services include dental offices like Acer Dental, laundromats such as Super Saver Free Dry Laundromat, and discount stores like Save A Lot and Ocean State Job Lot.
Does this Dunkin' location offer drive-thru service?
No, this Dunkin' location does not have a drive-thru service, but you can order ahead or use delivery and curbside pickup options.