Dunkin'

Reviews

• RS

  Rasheen Sessions

  5 days ago
  1.0
  Subject: Formal Complaint Regarding Unprofessional Conduct at Dunkin' Location in Sunoco Gas Station, 625 Hartford Rd, New Britain, CT 06053 Dear Dunkin' Corporate Customer Service Team, I am writing to lodge a formal and urgent complaint about the consistently rude, ignorant, and unprofessional behavior exhibited by the manager and several employees at the Dunkin' location inside the Sunoco Gas Station at 625 Hartford Rd, New Britain, CT 06053. As a frequent visitor and DoorDasher who relies on efficient service, I have encountered multiple instances of appalling treatment that not only reflect poorly on your brand but also deter customers and partners from patronizing this establishment. This level of misconduct is unacceptable and demands immediate corporate intervention. Most recently, on January 5, 2026, I entered the store to pick up a customer order as a DoorDasher. Upon inquiring about the status, the manager blatantly lied to me, claiming she was "still working on it" when the order was, in fact, already completed and sitting ready. This deliberate deception forced me to wait unnecessarily for over five minutes, wasting my time and delaying delivery to the customer. Such behavior is not only inefficient but borders on sabotage, demonstrating a shocking level of stupidity, ignorance, and disregard for both customers and delivery partners. This incident left me frustrated and humiliated, and it is emblematic of a deeper pattern of dysfunction at this location. Furthermore, on several prior occasions, I have personally witnessed the manager and employees displaying outright rudeness and ignorance toward other customers. This includes dismissive attitudes, curt responses, and a general lack of basic courtesy—such as ignoring greetings, rolling eyes at simple requests, or prioritizing chit-chat among staff over serving patrons. These repeated acts of unprofessionalism create a hostile environment that alienates loyal customers and harms Dunkin''s reputation for friendly, efficient service. It is evident that there is a systemic issue with staff training, management oversight, or hiring practices at this specific store, and it cannot be allowed to continue unchecked. As a company that prides itself on "America Runs on Dunkin'," it is imperative that you address this matter swiftly to uphold your brand standards. I strongly urge you to investigate this location thoroughly, including reviewing any available security footage, conducting staff interviews, and implementing corrective actions such as retraining, disciplinary measures, or even managerial changes if necessary. Failure to act will only lead to further loss of business, negative reviews, and potential escalation to consumer protection agencies or social media platforms. I expect a prompt response to this complaint within 10 business days, detailing the steps you will take to rectify the situation. Please contact me at the provided email or phone number to discuss this further. Thank you for your attention to this serious issue—I hope Dunkin' will take the necessary steps to restore trust in this location.
• MS

  M. S.

  Nov 24, 2025
  1.0
  They get my order wrong almost every time and food isn’t always hot either. Never going back again!
• CC

  Cash

  Nov 2, 2025
  4.0
  Its a service station coffee place. $7 for a latte. @lmost $5 for hot water & tea bag!
• AR

  Aurora Randolph

  Oct 13, 2025
  5.0
  The grils in there are Amazing very helpful and make my coffee exactly how I like it ❤️ Thank u
• EK

  Elana Kamchaji

  Jul 30, 2025
  5.0
  This place is the best Dunkin each place makes their drinks too sweet or just not good but this place is just perfect also when I asked what the drinks tasted like they explained and were very patient Coraina was so sweet she gave us a note with a smiley face Make sure to say hi to her This place is 10/10 I ordered an iced coffee with 2 pumps of blueberry and my daughter a golden hour refresher. :)

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