Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve New Britain, CT for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and unhelpful.
Order Accuracy
Many customers reported frequent issues with incorrect orders, including missing items and wrong food or drink preparations.
Cleanliness and Sanitation
Several reviews mentioned unsanitary conditions in the store, including dirty areas and improper food handling.
Speed of Service
Customers consistently complained about slow service, particularly in the drive-thru, with long wait times reported.
Product Quality
Feedback indicated dissatisfaction with the quality of food and drinks, including bland coffee and poorly made sandwiches.
MT
Miguel Angel Trejo
Jan 20, 2026
1.0
The last 10 coffees (at least) tasted last crap. I ask for Splenda and it has none. Today I asked for 5 Splenda just see if perhaps it’s me. Same deal! Is it that the owner is being cheap? Is it that mediocre coffee is now simply bad coffee? Horrible! I’m done with Dunkin!
TT
taty
Jan 1, 2026
1.0
Worst dunkin ever . jus came here for a bagel and i asked for it toasted dark i sent it back because i didn’t get what i wanted they sent me to the parking lot and had me waiting mad long but was doing other peoples order.
ET
Ezra Tirado
Dec 25, 2025
1.0
Ordered 2 bacon jam sandwiches and they came out with no bacon on them and they were cold. The cheese wasn't even melted I didn't even want it after seeing that. There coffee is alright though.
NW
Nooh al weshah
Nov 14, 2025
2.0
Hi this nooh i ordered online in November 13th morning I order egg and cheese with croissant and idk how remove the bacon online so I tried to call the store no answer so I went to there through the drive through i told her I don't want bacon in my food they so bad with me tow lady's
Thanks dunkin dounts
RK
Ryan Kelly
Nov 14, 2025
1.0
Read the reviews, this is THE worst Dunkin location, bar none. Do not come here. Yet again, another breakfast sandwich missing from an order. How do you allow the most expensive item you make to be forgotten on the order?
Corporate needs to get involved at this point.
Why are you placing the order on the pickup counter without first guaranteeing all the items are in the bag? Failure from management to properly instruct, failure from employees to properly inspect. Unacceptable either way, and I’m out another $8.00 and still hungry.
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