Dunkin'

3.3
323 reviews
Decked Out Lattes
Get DirectionsCallWebsite

Business Details

973 Farmington Ave, New Britain, CT
06053, United States
(860) 348-9050
https://www.dunkindonuts.com
GoogleInstagramTwitter

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve New Britain, CT for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
973 Farmington Ave, New Britain, CT
06053, United States

Hours

Reviews

3.3
323 reviews
5 stars
126
4 stars
53
3 stars
21
2 stars
25
1 star
98

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers expressing dissatisfaction with their interactions.

Order Accuracy

A significant number of customers reported frequent mistakes with their orders, including missing items and incorrect food or drink preparations.

Cleanliness and Sanitation

Several reviews mentioned unsanitary conditions in the store, including dirty areas and poor hygiene practices among staff.

Speed of Service

Customers frequently noted slow service, particularly in the drive-thru and during busy hours, leading to long wait times.

Product Quality

Feedback indicated inconsistent quality of food and drinks, with complaints about bland coffee and poorly made food items.
  • PG
    Pete Gural
    Nov 17, 2025
    5.0
    I love their $6.00 Breakfast deal
  • NW
    Nooh al weshah
    Nov 14, 2025
    2.0
    Hi this nooh i ordered online in November 13th morning I order egg and cheese with croissant and idk how remove the bacon online so I tried to call the store no answer so I went to there through the drive through i told her I don't want bacon in my food they so bad with me tow lady's Thanks dunkin dounts
  • RK
    Ryan Kelly
    Nov 14, 2025
    1.0
    Read the reviews, this is THE worst Dunkin location, bar none. Do not come here. Yet again, another breakfast sandwich missing from an order. How do you allow the most expensive item you make to be forgotten on the order? Corporate needs to get involved at this point. Why are you placing the order on the pickup counter without first guaranteeing all the items are in the bag? Failure from management to properly instruct, failure from employees to properly inspect. Unacceptable either way, and I’m out another $8.00 and still hungry.
  • NM
    nick morin
    Nov 1, 2025
    1.0
    Do not come here in the late morning or afternoon. The drive through consistently takes 30-45 minutes to get through. By far the worst drive through experience of any Dunkin’s I’ve been too.
  • RR
    Rick Rodriquez
    Oct 23, 2025
    1.0
    CUSTOMER SERVICE Not very organized very Rude I had to wait 25 min before I got my coffee and Bagel Store is very dirty in the front Donuts not very Organized .
Read more reviews on Google

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in New Britain, CT?

Dunkin' in New Britain, CT is open 24 hours a day, 7 days a week.

Where is Dunkin' located in New Britain?

It is located at 973 Farmington Ave, New Britain, CT 06053.