Stop & Shop

4.1
616 reviews

About

Grocery Store
A neighborhood grocer for more than 100 years, Stop & Shop is focused on delivering a wide assortment at a great value. Its GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries. Stop & Shop customers can choose how they want to shop - in-store or online for delivery or pickup. Stop & Shop is committed to fighting hunger in its communities and working to ensure no student has to go to school hungry through the Stop & Shop School Food Pantry Program. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs over 50,000 associates and operates more than 350 stores in Connecticut, Massachusetts, Rhode Island, New York, and New Jersey.

Location

Stop & Shop
727 Rubber Avenue, Naugatuck, CT
06770, United States

Hours

Reviews

4.1
616 reviews
5 stars
314
4 stars
154
3 stars
72
2 stars
19
1 star
57

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised the helpfulness and friendliness of the staff, others reported poor customer service and rude behavior from employees.

Pricing

Many customers expressed dissatisfaction with high prices, often comparing them unfavorably to competitors like Big Y and Walmart.

Store Cleanliness

The store is generally noted for being clean and well-organized, although some reviews mentioned issues with specific areas like the bathrooms.

Checkout Experience

Customers frequently complained about long wait times at checkout, particularly with self-checkout machines that were described as malfunctioning.

Product Quality

There were mixed reviews regarding product quality, with some customers reporting issues with spoiled items, particularly in the deli and produce sections.
  • MF
    Miguel Figueroa
    2 days ago
    1.0
    Management is unfriendly and every single time i go i to store the management or staff are always huddled too busy talking instead of working and checking for these out of date items i keep finding . I guess stop&shop is like the catholic church instead of getting rid of the bad apples they move them around to other stop&shops lol
  • BH
    Ben Haad
    Nov 14, 2025
    1.0
    I'm tired of my GO points items not working. I scan my card when I walk in the door. I activate all my offers online and buy the exact item for the GO points and when I check out sometimes they work and sometimes they don't. More "don't" these days than do. Also I'm trying to get out of there with a few items sometimes and you only have 1 self checkout open out of all of them and 1 other checkout with a cashier? Lines half way back in the store. Where is management? I'm going to start checking out Big Y after 30 years of going here. Getting tired of the nonsense.
  • AS
    Alice Smalls
    Sep 28, 2025
    5.0
    The best stop and shop easy to walk there the staff are nice some stuff are a little pricey but nice stop and shop/
  • ML
    Michael Lacaille
    Sep 24, 2025
    3.0
    Store layout seems confusing, quite different than the 2 in Bristol. But the self checkout lanes are the worst!
  • NH
    No Name Will Be Here
    Sep 21, 2025
    1.0
    Zero stars. I'm done with this location. Last two times that I've gone here I've gotten pink eye. God only knows what else I've picked up from this location.

Frequently Asked Questions About Stop & Shop

What are the opening hours of Stop & Shop in Naugatuck, CT?

Stop & Shop is open from 7:00 AM to 10:00 PM Monday through Saturday, and from 7:00 AM to 9:00 PM on Sundays.

Does Stop & Shop in Naugatuck offer delivery services?

Yes, Stop & Shop offers delivery services for customer convenience.