McDonald's

3.5
1161 reviews
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Business Details

571 New Haven Rd, Naugatuck, CT
06770, United States
(203) 729-2434
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
571 New Haven Rd, Naugatuck, CT
06770, United States

Hours

Reviews

3.5
1,161 reviews
5 stars
448
4 stars
235
3 stars
175
2 stars
99
1 star
204

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders and missing items.

Service Quality

Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and unprofessional behavior.

Wait Times

Numerous reviews highlighted long wait times in both drive-thru and in-store, often leading to frustration.

Cleanliness

Some customers noted cleanliness issues, particularly in dining areas and with food preparation.

Management Issues

Several reviews mentioned poor management and staffing problems, contributing to overall dissatisfaction.
  • JJ
    Jchico
    2 days ago
    1.0
    If you plan to come to this McDonald’s night time hours, good luck, even though is 24 hours they will have every excuse in the book to not make your order. About the 4th time that it has happened to me, this McDonald’s is Paying workers to not do their jobs which is baffling. I typically never really leave reviews because I try to be understanding for inconveniences but this has happened 4 times already which clearly it marks it as an ongoing problem since there’s also other reviews speaking on the problem. Hopefully the owners actually do something besides giving generic copy and paste answers to the bad reviews that speak on this.
  • HH
    Halsey
    2 days ago
    1.0
    This is supposed to be a 24hr McDonald’s— why is it that I placed my order around 2:45-3AM and then I go to pick up my order for the worker to tell me they aren’t taking orders at this time. Like what???? If that’s the case then why did the McDonald’s app allow me to place the order and charge my card. She told me to cancel my order because they won’t be able to make it. This is the 3rd time this has happened and it’s honestly ridiculous. They’re opened 24hrs all day, but don’t order past 1AM cause the workers close the restaurant early and refuse to make the food you paid for.
  • SS
    S
    Nov 4, 2025
    1.0
    Probably one of if not the worst McDonald's I've ever been too, attitudes, slow workers, would you pay 4 bucks for this?
  • DJ
    Danielle Johnson
    Nov 4, 2025
    2.0
    On November 8th, night shift around 1AM, I used the McDelivery feature for my food and was missing half the stuff I was supposed to get. Ordered a happy meal- was missing the fries, toy, and apple slices.
  • JL
    James Luciani
    Nov 2, 2025
    1.0
    This store has gone downhill since it got a new manager. They have no sense of how to run a store. They rush thru orders and make mistakes consistently. And forget food items so much more often than they used to. Train your staff better, its not their fault.
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Naugatuck, CT?

McDonald's in Naugatuck, CT is open 24 hours a day, 7 days a week including delivery and drive-thru services.

Does this McDonald's location offer delivery and curbside pickup?

Yes, this McDonald's location offers delivery, same day delivery, curbside pickup, and no-contact delivery services.