Dunkin'

Reviews

• MF

  Melissa Ferrara

  Apr 1, 2026
  5.0
  I never write reviews, but as a busy mom and business owner always on the go, I felt this one was worth it. Today was my first time visiting this Dunkin, and I was honestly impressed from the moment I walked in. Even though they were busy, one employee was changing all the trash bins while another was wiping down tables with sanitizer. When I got to the counter, two employees paused just long enough to acknowledge me and let me know someone would be right with me. I waited less than five seconds before a young woman kindly took my order. I have a picky eater who loves chocolate-covered coffee rolls, and I didn't see any on the shelf. When I asked if they had any in the back, I expected to hear they were out--but instead, she offered to make one fresh and said it would only take about 30 seconds. She absolutely made my son's day! I also ordered two frozen hot chocolates. At other Dunkin locations, they're usually pretty plain-- usually a tiny splash of whipped cream and maybe if they feel like it a dab of chocolate but these looked amazing, filled to the top with whipped cream and a generous drizzle of chocolate. This will officially be my new go-to Dunkin. Working in food service isn't easy, especially dealing with the public nonstop, but the employees here were truly outstanding. Great job!! ❤️😊 (I do you want to note that in the picture it doesn't look like there's a lot of whipped cream, but I took the picture after writing the long review) 2-38 Village Center Circle in Moosup
• BP

  Beth Potter

  Mar 10, 2026
  1.0
  I am not exaggerating when I say they get my order wrong every single time. They forget my cold foam or donut, fail to give me a utensil for the loaded hash browns or give me chipotle instead of the queso I always order. I could keep going with endless examples. However, the most disappointing and unprofessional part of all this is they never apologize. They never try to make it right. I’ve been to other Dunkin’s in town and on the rare occasion they mess up, they always apologize and throw in a hash brown or donut for the trouble. At this Dunkin they act annoyed and irritated that you would even dare to correct their mistakes. I get mistakes happen every once in a while but this is a pattern. This is excessive. It happens literally almost every single time and I’ve been going here for years. I finally caved and decided to leave a bad review in hopes someone actually cares about this business and their customers enough to correct these issues.
• JL

  Jason LeClair

  Jan 29, 2026
  1.0
  Ice cold sandwich again!
• JC

  Justin Carsetti

  Dec 28, 2025
  1.0
  you could be the only person in the drive thru and you’ll be sitting there for 40 minutes. worth it to take the 4 extra minutes to baker’s dozen.
• BK

  Bethany Krajewski

  Jan 11, 2019
  5.0
  Great coffee nice atmosphere friendly also courteous service

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