Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Montville, CT for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, or inattentive to customers' needs.
Order Accuracy
Many customers reported frequent mistakes with their orders, including incorrect items and missing components.
Food Quality
Several reviews mentioned issues with food quality, including stale items and poorly prepared food.
Staff Friendliness
While some customers praised individual staff members for their friendliness, many others noted a general lack of friendliness among employees.
Speed of Service
Customers experienced inconsistent service speed, with some noting quick service while others reported long wait times.
YR
Yinon Rietti
1 day ago
4.0
It's a nice Dunkin donuts spot.
It's Dunkin' donuts it's not high quality it's not low quality it's fast food coffee chain it's never too clean over there but they're trying their best.
HR
Howard Ryan
Dec 30, 2025
5.0
Ok place
AN
Alexandra Nicole
Dec 28, 2025
1.0
Lady at Dunkin’ Donuts, who works at 2:50 AM on a Saturday night I know you hate your life. I know you’re miserable with your job. I know you’re probably having a very terrible morning and are just upset at the world that you’re working such a position but maybe don’t take it out on everyone else who is just going there to grab a bite to eat and is hungry.
Not only were you disrespectful and rude and told me to leave out of the drive-through if I wasn’t going to order anything I had my window up because it’s -10° outside and I wasn’t gonna wait for you with my window down because you were busy taking another customer’s order. Once I proceeded to place my order, you decided to tell me that everything I wanted was unavailable or you didn’t feel like making it or you had one day old bagels as options. I made adjustments to my order and then I went up to the window, knowing that you told me, I would also have a five minute wait. Once there you decided to give me the meanest attitude and hand me over my order only for me to enjoy a sandwich without cheese and a very, incredibly cold, bacon and hash brown order.
I am so sorry that you are having such a difficult life, but don’t take it out on people who are just trying to eat food and go out their day if you hate your life that much and you hate your job. There are other options. Mohegan Sun is always hiring.
DR
D & D Transmission / Auto Repair
Nov 23, 2025
5.0
Wonderful service
AS
Antonio Santagata
Oct 16, 2025
1.0
So the staff here is to busy serving their friends and having a conversation with them to pay attention to you or your order. When I am standing in line and you friends are 3 positions behind me why would you make their order before even asking me what I want? On top of it you screwed up my order!! UPDATE! I actually sent an email to the customer service GMail and all I have gotten is crickets. I guess ole dunkin dioesnt care about business anymore!