Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Montville, CT for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Customers frequently reported poor service, including rude staff and long wait times, particularly during busy hours.
Order Accuracy
Many reviews indicated issues with order accuracy, with customers receiving incorrect items or having their orders messed up.
Food Quality
Several customers expressed dissatisfaction with the quality of food, noting stale or improperly prepared items.
Staff Friendliness
While some employees were praised for their friendliness, many reviews highlighted a lack of customer service skills among staff.
Cleanliness Concerns
There were serious concerns about cleanliness, including reports of unsanitary conditions and staff not following health protocols.
DR
D & D Transmission / Auto Repair
1 day ago
5.0
Wonderful service
AS
Antonio Santagata
Oct 16, 2025
1.0
So the staff here is to busy serving their friends and having a conversation with them to pay attention to you or your order. When I am standing in line and you friends are 3 positions behind me why would you make their order before even asking me what I want? On top of it you screwed up my order!! UPDATE! I actually sent an email to the customer service GMail and all I have gotten is crickets. I guess ole dunkin dioesnt care about business anymore!
RJ
Rosemary St Jean
Oct 9, 2025
5.0
I usually order ahead. Today I wasn't going to get anything but everyone else wanted coffee and donuts. Everything was good. The food was delicious. No problems.
JW
Jason Withrow
Sep 29, 2025
4.0
Very fast service
KC
Kelly Chen
Sep 13, 2025
1.0
Went in the morning while it was busy which I understand workers can be stressed out, however service was bad. One specific worker was rude and passive aggressive towards me when giving my order. People come to Dunkin for a quick breakfast, so don’t work if you can’t handle a busy atmosphere. You’re expected to know how to handle that.