Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Montville, CT for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and dismissive towards customers.
Order Accuracy
Many customers reported frequent mistakes with their orders, including incorrect items and missing components.
Staff Attitude
Several reviews mentioned a negative attitude from staff, particularly during busy hours, impacting the overall customer experience.
Food Quality
Customers expressed dissatisfaction with the quality of food, noting stale items and poorly prepared meals.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and good service.
SF
Sonja Farrar
Jan 29, 2026
1.0
The worker Ed has a really bad attitude from the moment you come in.
CL
Cindy Loo
Jan 29, 2026
1.0
⭐️ 1-Star Review
I had a very unpleasant experience during a late-night visit on the 3rd shift. The older blonde woman with pigtail braids who took my order was extremely rude over the speaker from the start.
When I pulled up to the window, she spent the entire time talking to her coworker instead of helping me, took her time handing me my coffee, and then aggressively threw my change into my hand. Most of the quarters fell because of how forceful it was.
Before I even had a chance to pick up my change, she told me I needed to leave the drive-through because they were “on a clock.” When I told her there was no need to throw the change at me, she escalated the situation and threatened to call the police.
This was very unprofessional, disrespectful, and completely unnecessary. Customer service like this is unacceptable. Won’t recommend this dunkin at all!
EE
ellie
Jan 29, 2026
1.0
The drive-through worker, a blonde woman with braids, was extremely rude and disrespectful. She threw change at my sister, slammed the window in her face, and then yelled at her to get out of the drive-through while she was picking up the change from our car floor. Completely unacceptable behavior my sister told her she could be nicer and she started yelling saying she was going to call the cops if she didn't leave. i don't know what bad day she was having but we didn't have to deal with that.
YR
Yinon Rietti
Jan 11, 2026
4.0
It's a nice Dunkin donuts spot.
It's Dunkin' donuts it's not high quality it's not low quality it's fast food coffee chain it's never too clean over there but they're trying their best.
AN
Alexandra Nicole
Dec 28, 2025
1.0
Lady at Dunkin’ Donuts, who works at 2:50 AM on a Saturday night I know you hate your life. I know you’re miserable with your job. I know you’re probably having a very terrible morning and are just upset at the world that you’re working such a position but maybe don’t take it out on everyone else who is just going there to grab a bite to eat and is hungry.
Not only were you disrespectful and rude and told me to leave out of the drive-through if I wasn’t going to order anything I had my window up because it’s -10° outside and I wasn’t gonna wait for you with my window down because you were busy taking another customer’s order. Once I proceeded to place my order, you decided to tell me that everything I wanted was unavailable or you didn’t feel like making it or you had one day old bagels as options. I made adjustments to my order and then I went up to the window, knowing that you told me, I would also have a five minute wait. Once there you decided to give me the meanest attitude and hand me over my order only for me to enjoy a sandwich without cheese and a very, incredibly cold, bacon and hash brown order.
I am so sorry that you are having such a difficult life, but don’t take it out on people who are just trying to eat food and go out their day if you hate your life that much and you hate your job. There are other options. Mohegan Sun is always hiring.
What are the operating hours of Dunkin' in Montville, CT?
Dunkin' in Montville, CT is open 24 hours a day, seven days a week.
Does Dunkin' in Montville offer delivery and pickup services?
Yes, this Dunkin' location offers both delivery and curbside pickup services.
What are some of the specialty items available at Dunkin' in Montville?
Specialties include espresso, coffee, donuts, breakfast sandwiches, and tea.
Can I order ahead using a mobile app at Dunkin' in Montville?
Yes, you can order ahead using the Dunkin' mobile app available on Apple App Store and Google Play Store for a fast grab-and-go experience.
Does Dunkin' in Montville have a drive-thru service?
Yes, this Dunkin' location offers a drive-thru service for convenient ordering.
What are some nearby places where I can shop or get supplies around Dunkin' in Montville?
Nearby shopping options include The Home Depot for home improvement needs and Kor Market for groceries and supermarket goods.
Are there any nearby convenience stores or gas stations near Dunkin' in Montville?
Yes, nearby options include Henny Penny Convenience Store, Shell gas station, and 7-Eleven, which also serves as a convenience and liquor store.
Where can I find nearby ATM services when visiting Dunkin' in Montville?
You can find ATM services at CoinMover Bitcoin ATM and LibertyX Bitcoin ATM near Dunkin'.
Is Dunkin' in Montville suitable for families and children?
Yes, Dunkin' welcomes families and children, offering vegetarian options and breakfast, lunch, and dinner meals.
Does Dunkin' in Montville offer Wi-Fi and payment options?
Yes, the location provides free Wi-Fi and accepts both debit and credit cards for payment.
Brand Certified Facts from Dunkin'
This information is certified by Dunkin' and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: