Dunkin'

3.7
291 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Montville, CT for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2210 Route 32, Montville, CT
06382, United States

Hours

Reviews

3.7
291 reviews
5 stars
129
4 stars
60
3 stars
37
2 stars
15
1 star
50

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and long wait times, particularly during busy hours.

Order Accuracy

Many reviews indicated issues with order accuracy, with customers receiving incorrect items or having their orders messed up.

Food Quality

Several customers expressed dissatisfaction with the quality of food, noting stale or improperly prepared items.

Staff Friendliness

While some employees were praised for their friendliness, many reviews highlighted a lack of customer service skills among staff.

Cleanliness Concerns

There were serious concerns about cleanliness, including reports of unsanitary conditions and staff not following health protocols.
  • DR
    D & D Transmission / Auto Repair
    1 day ago
    5.0
    Wonderful service
  • AS
    Antonio Santagata
    Oct 16, 2025
    1.0
    So the staff here is to busy serving their friends and having a conversation with them to pay attention to you or your order. When I am standing in line and you friends are 3 positions behind me why would you make their order before even asking me what I want? On top of it you screwed up my order!! UPDATE! I actually sent an email to the customer service GMail and all I have gotten is crickets. I guess ole dunkin dioesnt care about business anymore!
  • RJ
    Rosemary St Jean
    Oct 9, 2025
    5.0
    I usually order ahead. Today I wasn't going to get anything but everyone else wanted coffee and donuts. Everything was good. The food was delicious. No problems.
  • JW
    Jason Withrow
    Sep 29, 2025
    4.0
    Very fast service
  • KC
    Kelly Chen
    Sep 13, 2025
    1.0
    Went in the morning while it was busy which I understand workers can be stressed out, however service was bad. One specific worker was rude and passive aggressive towards me when giving my order. People come to Dunkin for a quick breakfast, so don’t work if you can’t handle a busy atmosphere. You’re expected to know how to handle that.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Montville, CT?

Dunkin' in Montville, CT is open 24 hours a day, seven days a week.

Does Dunkin' in Montville offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.