Dunkin'

Reviews

• SS

  Sarath mohan S

  Feb 9, 2026
  5.0
  I came on Friday night around 12 AM, and the line was huge — I honestly thought I’d have to wait at least 30 minutes to get my drink. Surprisingly, it only took about 5 minutes! When I picked up my drink and had a small chat with the guy working, I found out he was alone that night. Despite being by himself, he handled everything so efficiently and stayed super friendly and professional. Really impressed by his attitude and speed — great service even during the late hours!
• TA

  T.J. Altieri

  Feb 6, 2026
  5.0
  Big shout out to Cecilia! She is so friendly, always gets my order correct and is a genuinely great worker and as amazing with customers. It gets my day off to a great start interacting with such a lovely person every morning! Props to this place and especially to Cecilia! Give this woman a raise!
• DM

  D. Mendonca

  Nov 2, 2025
  1.0
  This is Not Dunkin. It's a Disappointment. To call this establishment a functioning business would be a gross overstatement. The Monroe Dunkin' location on Main St is not merely "poor" or subpar it is a spectacular failure of service, organization, and basic quality control. It is, without a doubt, the single worst-run coffee franchise in the entire region. Walking through the front door is like stepping into a vortex like something out of Stranger Things. The in-store service area is routinely a shambolic mess, demonstrating a staggering lack of management oversight and respect for customers. But don't think the drive-through is any better. It merely trades internal chaos for external incompetence. On two separate occasions, the checkout system was completely non-functional, forcing needless delays and proving a technological inability to handle the one core task of a quick-service business: taking money in one instance they told me it would be free but then the manager held us captive for nearly ten minutes to check us out. The most insulting offense, however, lies in the product itself. To order a hot chocolates or anything, for that matter is to participate in a gamble on volume. It is now a predictable routine that more than twice, we have received hot chocolates that were shamefully half-filled. This isn't a mistake; it's a policy of deliberate skimping that feels less like an error and more like petty larceny. Paying full price for a half-cup is not just bad service it is an outright insult to the customer. . Avoid this particular Dunkin' at all costs unless you enjoy being overcharged for lukewarm air and frustrating technical failures. It is the absolute worst Dunkin' in the area.
• CB

  Chris Bryant

  Sep 20, 2025
  1.0
  I am from new york, was brushing my teeth to be able to drink coffee and eat something, manager or worker came outside to say i was disturbing.i proceeded to tell him i was going to purchase something but i felt disgusting he proceeded to kick us out of the lot. I have $2k cash on me as i came for a sneaker event would never spend my money with any of these guys

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