While many customers praised the burgers and milkshakes for their taste and freshness, there were several complaints about food being undercooked, overcooked, or not meeting expectations.
Cleanliness
Multiple reviews highlighted issues with cleanliness, including dirty tables, unsanitary conditions in the bathroom, and overall lack of hygiene in the dining area.
Service Speed
Customers frequently mentioned slow service, with some reporting long wait times for food and orders being incorrect.
Staff Friendliness
Despite the issues with food and service speed, many reviews commended the staff for their friendliness and helpfulness.
Pricing
Several customers felt that the prices were high relative to the portion sizes and quality of food, leading to mixed feelings about value for money.
AB
Alex Bungiro
Feb 14, 2026
5.0
This way back burgers is so good the food is always great and the staff are amazing
GG
Grandma Guedes
Jan 31, 2026
3.0
Place was dirty behind the counter and if I were to use the restroom first, I would not have stayed to eat. Very friendly staff and attentive was not just the smell of hamburgers and fried food the filled the restaurant.
MM
Matt M
Jan 23, 2026
5.0
Stopped in for dinner and had a great experience. The staff was wonderful—especially Viny the thin guy, who did an excellent job. Felt really happy and will definitely be visiting again. His customer service is fabulous that made me write a review for the first time.
IK
Iblis Khan
Oct 26, 2025
1.0
This place is absolutely disgusting
LT
Lou Torres
Sep 15, 2025
3.0
The burgers at Wayback Burgers in Middletown proved to be underwhelming, lacking the distinction one might hope for when paying a premium. Despite the staff’s kindness, the overall atmosphere suffered from a frustrating “hurry up and wait” dynamic, exacerbated by the evident understaffing. Service delays detracted from the experience, and the noticeably high prices did not match the level of service provided. Cleanliness also left much to be desired, with tables not being properly cleaned between guests, which further impacted the dining environment. Overall, while the staff remained friendly, the combination of mediocre food, slow service, and an uncomfortable setting made for a disappointing visit.
What type of food does Wayback Burgers in Middletown, CT serve?
Wayback Burgers is a fast-casual burger joint serving fresh burgers, hand-dipped milkshakes, hot dogs, and chicken sandwiches.
What are the opening hours for Wayback Burgers in Middletown?
Wayback Burgers is open from 11:00 AM to 9:00 PM Monday through Thursday and Sunday, and from 11:00 AM to 10:00 PM on Friday and Saturday.
Does Wayback Burgers in Middletown offer delivery and pickup services?
Yes, they offer both in-store pickup and delivery services.
Where is Wayback Burgers located in Middletown?
Wayback Burgers is located at 170 Main Street, Unit 8, Middletown, CT 06457.
What forms of payment are accepted at Wayback Burgers Middletown?
They accept American Express, Cash, Discover, MasterCard, and Visa.
How can I place an order for delivery from Wayback Burgers in Middletown?
You can order delivery online through their menu at https://order.waybackburgers.com/menu/wayback-burgers-middletown?handoff=delivery.
Are there any nearby places to visit before or after dining at Wayback Burgers in Middletown?
Yes, nearby you can visit Navy's Nail and Spa or Palm Nail for beauty services, or check out T-Swirl Crepe for pancakes and smoothies.
Is there a good place to grab coffee near Wayback Burgers in Middletown?
Yes, Qawa Coffee Co. and Dunkin’ are nearby coffee shops where you can enjoy a beverage.
Are there other burger restaurants close to Wayback Burgers in Middletown?
Yes, nearby burger options include Praline's Ice Cream, K. LaMay's Steamed Cheeseburgers, and M Town Wing.
How can I contact Wayback Burgers Middletown for inquiries or feedback?
You can call them at +1 860-358-9127 or email F191@WaybackUSA.com.
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