Business Details
About
Grocery StoreStop & Shop
A neighborhood grocer for more than 100 years, Stop & Shop is focused on delivering a wide assortment at a great value. Its GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries. Stop & Shop customers can choose how they want to shop - in-store or online for delivery or pickup. Stop & Shop is committed to fighting hunger in its communities and working to ensure no student has to go to school hungry through the Stop & Shop School Food Pantry Program. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs over 50,000 associates and operates more than 350 stores in Connecticut, Massachusetts, Rhode Island, New York, and New Jersey.
Location
Hours
Reviews
3.9
1,068 reviews
5 stars
444
4 stars
321
3 stars
153
2 stars
62
1 star
88
What are people saying?
AI-generated from recent customer reviews
Staff Behavior
Numerous customers reported rude and unhelpful staff, with some experiencing aggressive treatment and discrimination.
Product Quality
Many reviews highlighted issues with expired or spoiled products, particularly in the meat and produce sections.
Pricing
Customers consistently noted that prices are high compared to competitors, leading to dissatisfaction.
Store Condition
The store was frequently described as dirty and poorly maintained, with complaints about the layout and availability of items.
Customer Service
While some customers praised individual staff members for their helpfulness, overall customer service was criticized for being slow and unresponsive.
- BMBonita MesickDec 29, 20254.0I am a regular customer at the Middletown Stop & Shop and want to acknowledge Breonna who is a cashier there. She always has a nice greeting for me and always offers to bag. She deserves recognition for wonderful customer service. Also, Carole who is a cashier there is very pleasant and does a great job. They make shopping at this store a more positive experience.
- LCLisa CasapulloOct 24, 20255.0They had what I wanted. It was on sale.
- RMRockness MusicOct 5, 20251.0Expired items for sale everywhere. Unacceptable
- MDMichael DUMAISJul 26, 20252.0Too pricey
- MGMel GodJul 24, 20251.0ATTN OWNER: Honestly, these are some of the most irresponsible, ill mannered, and laziest employees I have ever seen working in a grocery store. Instead of doing their jobs as cashiers and floor employees that are there to assist ALL customers at every turn, they instead are huddled in groups laughing, talking, evading all responsibilities, and MOST importantly, getting ANGRY with customers that do online orders. When walking up to the line, a cashier told another employee “don’t go too fast because THEY always think we’re going to rush for them because it’s an online order!” How are these people allowed to behave this way with any customer? You don’t own anything, nor run anything!! You are nothing more than an employee who has NO right to refuse service within the same job that you begged for in the first place! Have some respect or better yet, fire the ones who refuse to perform the highest level of customer service! It’s not about your “feelings” and what you don’t want to do, do your job!!!!
Frequently Asked Questions About Stop & Shop
What are the operating hours of Stop & Shop in Middletown, CT?
Stop & Shop in Middletown, CT is open from 7:00 AM to 10:00 PM Monday through Saturday, and from 7:00 AM to 9:00 PM on Sundays.
Does Stop & Shop offer delivery or pickup services?
Yes, Stop & Shop offers delivery services, and customers can choose to shop in-store, online for delivery, or pickup.
What loyalty program does Stop & Shop provide its customers?
Stop & Shop offers the GO Rewards loyalty program, which delivers personalized offers and allows customers to earn points redeemable for gas or groceries.
Where is the Stop & Shop located in Middletown?
Stop & Shop is located at 416 East Main Street, Middletown, CT 06457, USA.
What community programs is Stop & Shop involved in?
Stop & Shop is committed to fighting hunger through programs like the Stop & Shop School Food Pantry Program, ensuring no student goes to school hungry.
What types of services can I find at Stop & Shop in Middletown?
Services offered include flu vaccination, banking services by People's United Bank, RedBox rentals, Western Union money transfers, Blue Rhino propane exchange, Coinstar, and more.
Can I find financial services near Stop & Shop in Middletown?
Yes, nearby you can find financial services such as Western Union, People's United Bank, and M&T Bank which could be convenient for your banking needs before or after shopping.
Are there any good restaurants near Stop & Shop in Middletown?
Nearby restaurants include Agapi Mediterranean Pizza Restaurant, Mario's Pizza & Restaurant, Eastfield Pizza Restau, Gia's Pizza Restaurant, and Fortune Garden Chinese Restaurant, great for grabbing a meal before or after shopping.
What retail stores are close to Stop & Shop for additional shopping options?
Close to Stop & Shop, you’ll find retail options like Marshalls department store, Bob's Stores Footwear and Apparel, and Dollar Tree for discount shopping needs.
How can I contact Stop & Shop in Middletown for questions or assistance?
You can contact Stop & Shop at their main phone number: +1 860-346-0160 or visit their Facebook page at https://www.facebook.com/240121323079255 for updates and support.