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McDonald's

3.4
(1107 reviews)

Business Details

611 S Main, Middletown, CT
06457, United States
(860) 346-8751
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
611 S Main, Middletown, CT
06457, United States

Hours

Reviews

3.4
1,107 reviews
5 stars
367
4 stars
242
3 stars
194
2 stars
110
1 star
194

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items.

Service Quality

Feedback on service quality was mixed, with some praising friendly staff while others noted rudeness and inattentiveness.

Food Quality

Numerous reviews mentioned cold or poorly prepared food, with some customers expressing dissatisfaction with the overall quality.

Cleanliness

Several customers highlighted cleanliness issues, particularly in restrooms and dining areas.

Pricing Concerns

Many customers felt that prices were too high for the quality of food received.
  • KE
    kisha eason
    Feb 7, 2026
    1.0
    WAS INTENTIONALLY POISONED! I usually cook breakfast but wanted to give my granddaughter a treat. Ordered an egg and cheese McMuffin for my 6 year old granddaughter. When I get to the window i noticed it said sausage biscuit, I told the guy at the window that I ordered a egg and cheese McMuffin, he goes in the back comes back and I check it and sure enough it’s a sausage biscuit. I explain to him what I ordered and what I received. He gets it redone and I start to drive off. I didn’t check it at the window because I assumed after all that they got it right. I pull over into a parking and walk up to the drive through window because now I have a bacon egg and cheese McMuffin. I’m polite through the whole thing and ask could they please make it over and not just take the bacon off. Then who I’m assuming was the manager comes to the window and ask me what I ordered, I tell her and she goes back and finally my order is “right”. Fast forward to that evening my granddaughter is vomiting up the McDonalds.
  • JR
    Jones Rozario
    Jan 21, 2026
    1.0
    The worst experience I ever had at a McDonald’s
  • CK
    Complexities KJ
    Jan 5, 2026
    1.0
    put in an order at 5:09 am. got to the drive thru at 5:30 am. Sat around in the drive thru for 10 minutes, no lights are on except for in the store. It’s now 5:40 am and i assume yall are close and cancel the order. as im driving away i finally get a response. AFTER I HAD ALREADY CANCELED THE ORDER.
  • CM
    Craig Musa
    Dec 31, 2025
    2.0
    They dont fill your soda or your fries. Its cheap food ik but it be nice if they at least filled the fries and cup when its a large. Also gave me diet coke instead of regular
  • JC
    John C
    Dec 15, 2025
    1.0
    Monday 12/15/25 closed before 11:30. Says it’s open until 2 am.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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