Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,404 reviews
5 stars
501
4 stars
320
3 stars
237
2 stars
101
1 star
245
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude and unprofessional behavior from staff, particularly from management, leading to negative experiences.
Order Accuracy
Many reviews highlighted issues with incorrect orders and poor handling of customer complaints regarding order mistakes.
Food Quality
While some customers enjoyed the food, there were numerous complaints about stale or improperly prepared items, contributing to dissatisfaction.
Cleanliness
The cleanliness of the restaurant received mixed feedback, with some noting it was clean while others reported unsanitary conditions.
Customer Experience
Overall, the customer experience was inconsistent, with some praising friendly staff and quick service, while others described long wait times and poor service.
- KBKaren Lacourciere BertoniDec 29, 20255.0I go thru the drive thru mostly, they're always friendly, courteous and have treats for my dogs! Foods always fresh
- DHDylan HarringtonDec 24, 20255.0Had a great experience at this location last night, I believe the server's name was PJ. He made my day! PJ was very professional and he deserves to be recognized for his outstanding service. Thank you PJ!
- DHDavid HDec 18, 20255.0No problems. Food is good, staff is friendly.
- KMKellie MckinnisDec 17, 20251.0I’m literally in the parking lot right now whoever is taking orders and drive-through is disrespectful. They are not very kind at all. I’m using the app. But it seems that they don’t wanna honor this app anymore. I will never come back to this place because I will never have someone serve me food after talking to me the way that she did very nasty so your food has to be nasty as well. I’m pretty sure it’s nasty inside.
- JTJames TextingNov 27, 20251.0I went there this evening to pick up a delivery for uber eats. The manager Sarah was extremely rude because she had an attitude that I was trying to confirm all of the items were there like the uber app asks that the drivers do. She has nasty attitude saying to just confirm because everything is there. She tried taking the bag back saying just cancel the order. I tried explaining to her I have to make sure everything is in bag before confirming but then I just hit confirm. She had the nerve to ask for my name all because I wouldn’t hit confirm on the app before checking to make sure I had everything. I deliver the food to the customer and they ask if they gave me their drink but no they didn’t include their drink. I explain to the customer what happened and luckily they understood and they weren’t upset!! I’ll be calling in the morning to speak with another manager about how I was treated
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's Middleton, CT?
McDonald's in Middletown, CT operates 24 hours a day, seven days a week, including delivery and drive-thru services.
Does this McDonald's offer delivery and curbside pickup?
Yes, this McDonald's location offers delivery, curbside pickup, same day delivery, and no-contact delivery services.
Can I order McDonald's from my phone?
Yes, you can order using the McDonald's App available on iOS and Android or through their online ordering link.
What payment methods are accepted at this McDonald's?
This McDonald's accepts American Express, Apple Pay, Android Pay, cash, Discover, MasterCard, and Visa.
Is there a drive-thru available at this McDonald's and what are its hours?
Yes, there is a drive-thru available 24/7 at this McDonald's location.
Where is this McDonald's located?
This McDonald's is located at 914 Washington, Middletown, CT 06457, USA.
What nearby restaurants can I visit before or after McDonald's?
Nearby restaurants include Wendy's and Subway, both fast food options, and Starbucks for coffee and smoothies.
Are there any nearby fitness centers around McDonald's?
Yes, Planet Fitness and Wow Fitness are nearby gyms where you can work out before or after your meal.
What nearby services could be convenient in the area around McDonald's?
Nearby services include Staples for office needs, AutoZone and Advance Auto Parts for automotive supplies, and Middlesex Health Urgent Care for medical services.
How can nearby transit or locations help me find this McDonald's?
Nearby landmarks like TD Bank, Mobil gas stations, and Amazon Locker can help you locate the McDonald's easily in Middletown, CT.