ION Restaurant, It's Only Natural, ION

Reviews

• KP

  Kira Philips

  5 days ago
  2.0
  I've been coming here for 3 DECADES and am so sad to see what this restaurant has become. When it was over at the mall they gave you free warm bread with carrot dip– during the height of pandemic when everyone was doing take out, they wouldn't even give us UTENSILS to eat our food in the car with. On my birthday last year the cooks apparently went on vacation together and because of this there were literally three items on the menu, not even entres– I had to get nachos on my birthday. Been back a few times since then, and once they screwed up my order, our food took FOREVER, and the waiter was literally RUNNING around like a chicken with his was cut off (sorry I know we're vegans here), we overheard two other tables making verbal complaints about how long it was taking. Last night was really the final straw for me. Our food took almost TWO HOURS, everyone around us was getting their food, even people who came in after us, which is crazy and it was only about half full in terms of capacity. I ordered the cesar salad, my dad ordered the seitan. He asked to replace the brussel sprouts with extra mashed potatoes because he has to watch his vitamin K. They charged $3 extra for the replacement. They apparently had a late tofu delivery, and then ran out of mashed potatoes and had to make more (this was at 6:30pm), which is why it took almost 2 hours to get our food. Just excuse after excuse, zero accountability. They didn't comp us anything, not even THE $3 FOR THE REPLACED MASHED POTATOES. Absolute train wreck in terms of kitchen management and customer service. Wow I'm so sad to write this because it's been such a staple for so long, but I will not be returning anymore.
• JH

  J How

  5 days ago
  2.0
  Two stars for the food…the servers are good to but the manager is very crude to her servers and hostesses…I love the food here but not the person who is behind it…makes the restaurant feel really awkward and uncomfortable.
• EC

  Erin Corbett

  Feb 25, 2026
  4.0
  I ordered takeout the meal was great, but my sweet potato fries did not come with any ketchup or sauce. Also, I was bringing my food to sit in the hospital with my husband and utensils to eat it would have been great, but when I asked for them at pickup I was told by the host “we don’t have utensils”.
• LH

  lisabeth horvath

  Feb 19, 2026
  5.0
  Absolutely love the garlic parm buffalo tofu and white clam pasta is amazing, food is excellent, the plants are gorgeous and the staff - super friendly and nice.
• NM

  Nicole McLaughlin

  Feb 19, 2026
  5.0
  Always a pleasure! The food is always amazing & nourishing and super filling! Great portion sizes.