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Dunkin' Zero
Brand Certified

Dunkin'

3.8
(416 reviews)

Business Details

648 S Main St, Middletown, CT
06457, United States
(860) 343-9626
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Middletown, CT for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
648 S Main St, Middletown, CT
06457, United States

Hours

Reviews

3.8
416 reviews
5 stars
183
4 stars
91
3 stars
64
2 stars
16
1 star
62

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and inattentive to customers.

Order Accuracy

Many customers reported frequent mistakes with their orders, including incorrect items and missing components.

Cleanliness

Several reviews mentioned unsanitary conditions in the store, including dirty tables and floors.

Speed of Service

Customers experienced long wait times, especially during busy hours, with some noting that mobile orders were often delayed.

Product Quality

While some customers enjoyed the coffee and food, there were complaints about inconsistent quality, such as stale donuts and poorly made drinks.
  • JJ
    Jeremy
    4 days ago
    1.0
    Lobby and drive Thru closes 9p... arrived 8:45 p... doors locked lights off.... went to the drive through... employeegreeted me with what's up?.. informed me everything had been dumped to prepare for the closing at 9p so couldn't sell me anything... Dont know when they stopped serving customers but they need to update thier hours and the hours posted on the store
  • KM
    Kentucky Mama
    Feb 23, 2026
    1.0
    DON'T WASTE MONEY OR TIME HERE. DISRESPECTFUL ! REFUSE TO SEE U SO THEY DON'T TAKE UR ORDER. GUY N FRONT OF ME WALK OUT BCUZ OF BEING IGNORED. I DID SAME MINUTES L8R. NEAL'S DONUT MILE AWAY GETS MY MONEY NOW.
  • SW
    Sherry Webster
    Jan 31, 2026
    1.0
    This store is absolutely terrible. This morning I went there for the first time to order breakfast.Accidentally left my wallet there with my phone. When I noticed it was missing, I called the store twice.They act like they don't hear you.And they hung up the phone. I had to call my husband to go all the way down there for them to tell him that they don't have it.Because these little kids behind the counter had it.And didn't want to give it back. I would have accepted the fact if someone else took it.But for the employees to take it, that is absolutely disgusting. That place needs to be shut down, or corporate needs to come in and fire them all and actually hire some adults who really need a job and take it seriously..
  • RM
    Rick Magee
    Jan 29, 2026
    3.0
    No upsell at drive through, no smile, ordered a Boston cream heart shape donut was small and stale. Plus Dunkin charging 2.20 cents for one donut is highway robbery.
  • MD
    Melisa Delgado
    Dec 26, 2025
    1.0
    Worse service every time doesn't matter if you use mobile app to order ahead.

Frequently Asked Questions About Dunkin'

What are the holiday seasonal drinks available at Dunkin' in Middletown, CT?

During the holiday season, Dunkin' in Middletown offers the new Cookie Butter Cloud Latte, along with the return of Peppermint Mocha and Toasted White Chocolate Signature Lattes, plus the Berry Sangria Refresher.

What are the operating hours for Dunkin' at 648 S Main St, Middletown, CT?

Dunkin' is open daily from 4:30 AM to 9:00 PM, except Tuesdays when it opens at 4:30 AM and remains open until 9:00 PM as well.

Brand Certified Facts from Dunkin'

This information is certified by Dunkin' and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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