Five Guys

Reviews

• EW

  Elizabeth Williams

  Mar 22, 2026
  1.0
  For the service to be considered “bad,” it would have had to improve a lot from how terrible it actually was. We arrived around 8:40 PM (they close at 10). We ordered burgers and two milkshakes, and everything seemed fine, until the manager got upset that the cashier sold us the shakes, saying the machine “wasn’t working” after we had already paid. She tried to refund us, but since we paid with Apple Pay and didn’t have the physical card, she said there was nothing she could do unless we had the card with us, even though the mistake was clearly theirs. After that, the experience only got worse. My sister and her fiancé were visiting from another country and were excited to try Five Guys, but it was completely ruined. They wouldn’t let her get more peanuts because they were “closing” that area, even though it was barely 9:15 PM. While we were still eating, they started putting chairs away and even pouring water on the floor around us. The manager was extremely rude the whole time and kept giving us unpleasant looks. Honestly, we felt rushed out and completely unwelcome. If you’re planning to eat at this location, I strongly recommend going somewhere else where customers are treated with basic respect.
• GP

  Giovanna Pierozan

  Mar 22, 2026
  1.0
  I had a very unpleasant experience at this place. There was still about an hour before closing when I asked for a bag to get some peanuts, but when I turned around, the product had already been removed. I politely asked if I could still have some, but the employee refused without any willingness to help. Additionally, the same staff member (a short woman) was quite rude throughout the interaction. We also had an issue with a milkshake that she claimed was already melted due to the time. When we requested a refund, it was unnecessarily difficult and caused inconvenience. Overall, very poor customer service. Lack of professionalism and basic courtesy.
• MU

  michel u

  Mar 20, 2026
  1.0
  Ordered 2x little hamburgers and 1x hamburger all three had the SAME SIZE, I checked immediately and noticed the burgers did not have cheese on them, I asked if they can fix it, the ladies with an attitude said no, I never ate a hamburger without any cheese, a cheeseburger its simply bun cheese and a patty, my kids ate patty with a bun for $7.89 , I ordered mine as a meal $17 cooked onions, small fries no cheese , one side had raw onions one had cooked onions, the burger bun was cold on top. Will never come back again.
• AA

  Ash

  Jan 14, 2026
  1.0
  Usually the food is good.. today its disgusting. The fries.. old.. the burger? Covered in a pile of mayonnaise. Thats all it tastes like! Disgusting! You need more capable emplyees.. if I wanted crap food Id of ordered something at McDonald's! Gross! Hire new people who care!
• MR

  M. Rekam

  Dec 31, 2025
  1.0
  Came in to pickup to go order, got ignored by all 3 employees for 5+ minutes. My food was sitting on a shelf the entire time but they couldn't acknowledge my existence until someone else got in line behind me. Obvioulsy by the time I got to my car the fries were a soggy mess. I understand being busy, but to completely ignore someone spending money in your establishment, that's disgusting. It takes 2 seconds to greet someone, and another 5 seconds to ask how you can help them. Plenty of places in the area that will appritiate your food order, your time and your money.

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