Dairy Queen Grill & Chill

Reviews

• AR

  Anjum Riaz

  Dec 12, 2025
  5.0
  Good experience specially online rings and fish burgers were very tasty.
• DP

  David Pena

  Nov 26, 2025
  5.0
  Everything is good about it
• SS

  Sheekcecil

  Nov 21, 2025
  4.0
  This dairy Queen is always good!
• SH

  Sandra Hueso

  Oct 19, 2025
  1.0
  Not sitting inside...food not good
• JA

  JJ an

  Oct 1, 2025
  1.0
  I don't usually write reviews on behalf of others, but what I witnessed during my recent visit was concerning enough to share. I arrived at around 8:30 PM to pick up my order and saw a young woman and her mother who had been waiting longer than me dealing with an issue regarding their food. From what I overheard, their order had been placed at 8:00 PM, and after waiting over thirty minutes, it was served cold. While the customer voiced her frustration with the long wait and cold food, she was not rude, just understandably upset. The response from the Spanish employee was dismissive, including comments like, "Well, I'm not the one who made your food," and "what else do you want?" When asked to remake the order, the employee reacted by slamming the window shut. After that, the situation unfortunately escalated. The customer, upset by the window being slammed in her face, began yelling about the employee's behavior. At this point, the employee walked away into the back, loudly calling the customer inappropriate names while speaking to coworkers. This only further aggravated the situation and heightened tensions for everyone present. Throughout all of this, the manager on duty did not apologize or take responsibility, instead making excuses for the employee’"s actions. As someone waiting nearby, the whole incident was uncomfortable to witness and reflected poorly on the establishment. All of this could have been avoided if the employee had handled the situation with professionalism and basic customer service, rather than taking things personally and reacting with hostility. Even when customers are frustrated, it is the staff's role to remain calm, address concerns respectfully, and ensure a welcoming environment for everyone. I hope management uses this feedback as an opportunity to provide better training and improve how situations like this are managed in the future. Customers deserve to be treated with respect just as much as employees do. However, as an employee, you are the face of your company and have a responsibility to maintain professionalism at all times. The employee should not be the one to start or escalate an issue. .... oh and after all of this, they also gave me cold food that took forever lol.

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