Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customers reported a mix of friendly and rude service, with several mentioning poor attitudes from staff.
Food Quality
Many reviews highlighted issues with food quality, including dry and cold items, as well as incorrect orders.
Cleanliness
The dining area was frequently described as dirty, with reports of unclean tables and bathrooms.
Order Accuracy
Numerous customers experienced problems with order accuracy, receiving incorrect items or incomplete orders.
Management Issues
Several reviews pointed out poor management practices, including unhelpful responses to complaints and lack of staff training.
BM
Brandon Muse
Nov 12, 2025
1.0
Late night staff is rude, argumentative and dismissive of customers. I understand it’s near closing time, as I work in food service also and we all dread those customers that show up 5 min before close. Doesn’t change that some people get off work at 1 am and if you close at 2 am you’ll get some hungry people who also had to deal with last minute customers before we could leave and go home- that’s why I get there so close to your closing time. I put customers first and if they order while we are open I treat them as a normal customer without extra attitude same way I would treat the first customer of the day. The rudeness here is extremely unprofessional and all over a frosty because frosty machine “wasn’t working” - AKA they’d already cleaned it before close and didn’t want to clean it again- further proved by the not melted, somewhat fresh frosty on the counter behind the employee when I got to window. Frosty had been paid for on the app already, was told I’d have to be refunded on the app. Which is the worst app to try to get a refund on, a week later I’m still waiting for my refund with no sign of it. I asked about a compensation item that was valued at $1-2 for my $4-5 frosty I didn’t get and was met with attitude. Will continue to drop negative reviews for this place until made right as this whole experience was unprofessional and not deserving of a business to have and maintain any better than a 3 star rating.
MG
Michael Galotto
Oct 24, 2025
4.0
Your average wendys. Not bad. But nothing jumps out as special.
CD
Chastity Dilday
Oct 13, 2025
1.0
MANAGER IS RUDE!!!! My bf had a door dash, he gave them both names at the speaker , he gets to window theu give him one order. He sits waiting for the other order and the manager gonna say drive around again you didnt say it at the speaker. Maybe pay attention when working and you'd be able to hear. I heard it im sure whole parking lot did bc the speaker echos. There is no need to be rude and ignorant. I think this place would benefit from some training !!!!!
TO
Tim O'Neill
Sep 14, 2025
2.0
Went to drive thru on the way home from a long drive. Service was prompt and courteous. Ordered food for a family of four. 10 minute drive home from this Wendy’s. Food was horrible! It was all dried out. The burgers were dry and when I tried to take the bun off the Dave’s single, the bun was fused to the patty and wouldn’t come off. That’s from sitting under the warming lamp for at least ab hour or more. The chicken nuggets were dry and tasteless. Look at this Wendy’s reviews and ratings compared to other ones in the area. This Wendy’s is not up to par!
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Sandeep Kar
Aug 30, 2025
1.0
The energy level of staff was like barely awake on the morning. Coffee was horrible tasting compared to any fast food chain I,ve been. On complaining they took the same cup and added something which made it taste even worse. Sandwitches were too bland tasting, had to throw away. Only potato wedges were little decent. I normally like all kinds of fast food but this one was the worst of all. Will try not to be at Wendys again.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Manchester, CT?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Manchester, CT into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (860) 647-1345.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Buckland Street Wendy’s serve breakfast?
Yes, this Wendy’s location in Manchester, CT serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the drive-thru at Wendy's on Buckland Street?
The drive-thru is open from 7:00 AM to 2:00 AM Monday through Thursday and Sunday; on Friday and Saturday, it is open from 7:00 AM to 3:00 AM.
Does the Buckland Street Wendy's location offer breakfast?
Yes, this location serves breakfast, including combos, sandwiches, coffee, and sides. You can order via the website or mobile app.
How can I order Wendy's for delivery or takeout at this location?
You can place orders for delivery or takeout through the Wendy's app or on order.wendys.com by selecting the Buckland Street location.
What payment options are accepted at Wendy's on Buckland Street?
Accepted payment methods include American Express, Cash, Discover, Mastercard, and Visa.
How can I contact the Wendy's location on Buckland Street for feedback or questions?
You can call the restaurant directly at (860) 647-1345, use the Live Chat via the Wendy's Contact page, or submit feedback through their customer satisfaction survey online.
Are there any nearby gas stations or convenience stores near Wendy's Buckland Street?
Yes, nearby you will find Shell and XtraMart, which offer gas station and convenience store services, useful if you need fuel or quick supplies before or after your meal.
Which nearby restaurants can I visit alongside Wendy's at Buckland Street?
Nearby dining options include Carrabba's Italian Grill, Joey Garlic's Manchester, Texas Roadhouse, Buffalo Wild Wings, Sonic Drive-In, and Randy's Wooster St Pizza, offering a variety of cuisines and atmospheres.
What entertainment venues are close to Wendy's on Buckland Street?
Nearby entertainment includes Imax Cinemas Manchester, Buckland Hills 18 and IMAX theaters, and Chuck E. Cheese for family fun.
Does Wendy's on Buckland Street provide dine-in and drive-thru services?
Yes, this Wendy's location offers dine-in, drive-thru, takeout, and delivery services for your convenience.
Are there job opportunities available at the Wendy's Buckland Street location?
To check current job openings, visit the Wendy's Careers page and search for positions in Manchester, CT. If no jobs are listed, you can check back regularly.