Wendy's

3.8
655 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
262 Spencer Street, Manchester, CT
06040, United States

Hours

Reviews

3.8
655 reviews
5 stars
278
4 stars
155
3 stars
94
2 stars
43
1 star
85

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and dismissive behavior from staff, particularly in the drive-thru and at the counter.

Order Accuracy

Many customers reported frequent issues with incorrect orders, missing items, and poor communication regarding their requests.

Food Quality

Feedback indicated inconsistent food quality, with some customers receiving cold or overcooked items, while others praised the freshness of their meals.

Cleanliness

Several reviews mentioned cleanliness issues, particularly in the dining area and behind the counter.

Management Issues

Customers expressed dissatisfaction with management's handling of complaints and overall staff professionalism.
  • DB
    Daniella Bengtson
    Nov 7, 2025
    1.0
    This is NOT a reflection of the staff, this review is a reflection of Wendy’s as a whole. 54¢ for one sauce when I’m already spending $20 is ridiculous. Mind you, they no longer make pennies for you to get correct change back. Really disappointed in Wendy’s when their competitors do not charge any fee for ONE sauce let alone multiples.
  • JH
    James Harmon
    Nov 7, 2025
    4.0
    Standard Wendy's level food. The restaurant was very cold. Self service machines didn't accept the rewards program.
  • JH
    John Harris
    Nov 7, 2025
    4.0
    I havent been to this Wendy's as much to give an account on their service but their restaurant was cleaner than the one near me(prospect ave), bigger and friendlier and they actually hire people
  • DB
    Dylan Van Bochoven
    Nov 5, 2025
    5.0
    The price and convenience here is really good. You get the most for your dollar. Staff is friendly and welcoming. The jazz music is fire.
  • MM
    Mark Macfarlane
    Oct 28, 2025
    1.0
    Freezing cold place to eat! No heat, no hot water, no paper towels to dry hands-just cold high pressure air. This used to be a busy place, like this it was empty, at 1230 in the afternoon. People are eating someplace where the heat is on. Been here many times over the years but I won't be back!

Frequently Asked Questions About Wendy's

Is Manchester Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.