Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Manchester, CT. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 90 Buckland Street for the ultimate SONIC experience!
Location
Hours
Reviews
3.4
3,320 reviews
5 stars
1,148
4 stars
732
3 stars
484
2 stars
300
1 star
656
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported extremely poor service, including long wait times, rude staff, and incorrect orders.
Food Quality
Many reviews mentioned cold or stale food, with some customers experiencing issues like hair in their food and unclean conditions.
Management Issues
Customers expressed concerns about a lack of management oversight, leading to disorganization and unprofessional behavior among staff.
Customer Experience
Overall, the customer experience was heavily criticized, with many stating they would not return due to the combination of poor service and food quality.
- ERElias RJan 4, 20262.0I usually get food from here somewhat frequently when there’s a deal on uber eats or DoorDash. My partner while on their lunch break decided to eat their chicken sandwich, lo and behold it wasn’t even cooked all the way. Like Gordon Ramsay would say,STILL RAW :’(
- SCSuzanne CohenJan 3, 20265.0Not the employees fault the bathroom was clean but needs some improvement. Amazing employees!
- JNJimmy NgoDec 22, 20251.0Ordered food at the stall. The food took forever to get out because they seem to prioritize the drive-thur vs people actually there waiting for the food. When the food arrived it was the wrong order so they had to redo it. When it came out the second time, they were missing an item but by that time, I just waited to eat already. So I let it go. But the worst part is the drink. There was so much ice in it that there was maybe 2 fl Oz in the large. There's so many other options in the area, I would advise everyone to avoid this unless you like the Walmart crinkle cut fries.
- GDGary DyjakDec 22, 20252.0I had a probably one off bad experience. I loaded the app the night before, knowing I would be out that way the next. The app had free fries or soda. The app wasn't working. I decided to do the drive through at that point. Later on I received a notice that I was double charged. What a pain....
- KJKatie JohnsonDec 13, 20251.0A few days ago i went to order in stall 15 and the amount of disrespect i received from the manager “Evan” it was unprofessional. i asked for the store manager he told me that his boss doesnt have time to talk to a customer about how their feelings is towards the service! Sonic is ran by a bunch of disrespectful people. My friends and family have also been disappointed by the service, this young lady with red hair cant remember her name but it definitely starts with a R, she was very unkind to my sister and her kids! , Everytime there is a issue with the managers not taking us seriously, we have called and called with no answer! ive contacted the health management and corporate ! i hate to have to be the customer who makes a claim on Sonic-Drivein but its getting to a point where im not getting help or any type of reassurance! , ive had fruit flies in my drinks, old bread, and even hair in my ice cream! i can give a big shout out to that boy who has curly hair, that young lady with red braids(i think her name is mya??not really sure though) , and that kind girl named chasity , they have all been so kind every chance i get coming there and they are working :) please start being careful who you invite into your company!-Katie & her family