Dairy Queen Grill & Chill

4.4
1304 reviews
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Business Details

684 Hartford Rd, Manchester, CT
06040-4722, United States
(860) 647-1076
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
684 Hartford Rd, Manchester, CT
06040-4722, United States

Hours

Reviews

4.4
1,304 reviews
5 stars
828
4 stars
303
3 stars
105
2 stars
18
1 star
50

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers expressed disappointment with the declining quality of food, citing issues like soggy fries, cold meals, and incorrect orders.

Service Issues

Several reviews highlighted inconsistent service, including slow response times, incorrect orders, and unhelpful staff.

Positive Experiences

Despite the negatives, many customers praised the ice cream, quick service during busy times, and friendly staff, indicating a mix of experiences.

Cleanliness

There were complaints about cleanliness, with some customers noting that the dining area was not well-maintained.
  • AA
    Alex
    Nov 22, 2025
    1.0
    This place used to have decent food. Now they could care less how the food comes out.. prices went up, quality went out the door. I will never return to this location after coming here for shy of 20 years.
  • JB
    JA&A B
    Nov 22, 2025
    3.0
    It Feels Like I'm Bothering Them Going Thru Like.. Well Some Of Them.. I Asked For A 4 Piece Sweet Chili Chicken Basket & Only Received The Chicken.. Not The Fries.. I Was Upset When I Got Home.. Not Driving Back To Another Town For It.. Do Better.
  • MM
    Michael McAuliffe
    Nov 19, 2025
    4.0
    Food is good, service is good . After eating lunch, I picked up a birthday cake to go. The cake are delicious
  • IK
    I really Killhackers
    Nov 17, 2025
    1.0
    When you pay for an adult meal expect barely any fries,my kids kid meal has more fries,people can't do there job
  • CP
    Chris Paul
    Nov 10, 2025
    1.0
    Not sure what’s going on with this location, but it’s like once the summer staff went back to school they’re just slow and lazy now. I saw 3+ employees tonight and not a single car in the drive through as I picked up my mobile order. I suppose it’s my fault for not verifying the bag until I got home, but in my opinion mistakes like forgetting a large cheese curds in an order is unacceptable. The only reason I didn’t go back is because I didn’t feel like wasting my gas for their error. Also my mobile order is never ready lately when I pull up to the window. I shouldn’t be waiting 5+ minutes for food. Get better people
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill in Manchester, CT serve?

Dairy Queen Grill & Chill serves soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, shakes, malts, and ice cream cakes.

What are the operating hours for Dairy Queen Grill & Chill in Manchester?

The restaurant is open Monday to Wednesday and Sunday from 10:30 AM to 9:30 PM, and Thursday to Saturday from 10:30 AM to 10:00 PM. It is closed on November 27, 2025, and December 25, 2025.