Business Details
About
Mexican Restaurant
Chipotle Buckland Hills is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.1
1,977 reviews
5 stars
638
4 stars
349
3 stars
163
2 stars
163
1 star
664
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently reported issues with food quality, including undercooked rice, cold meat, and unsanitary conditions.
Service Issues
Many reviews highlighted poor service, including long wait times, rude staff, and incorrect orders.
Cleanliness
The restaurant was often described as dirty, with unclean tables and floors, and a lack of basic supplies like napkins and utensils.
Staffing Problems
Numerous customers noted that the location was understaffed, leading to chaotic service and delays.
Management Concerns
Several reviews pointed to a lack of effective management, with employees appearing unmotivated and disorganized.
- ARAnthony Rizzie4 days ago2.0We order every now and then from this location, sometimes dine-in but mostly takeout or delivery. We are ALWAYS missing something or a food item is made incorrectly. I keep hoping it will be different the next time, but alas, it never is. Today, we ordered fajita veggies on a burrito bowl and they were RAW.
- DCdavid carrollJan 2, 20261.0Someone needs to be fired. I ordered here with my girlfriend we ordered from the app and the people who work there marked the order as complete when indeed it was not and so we got there expecting our food to be done and they just stood around looking at each other confused and then come to find out that even start the order so we had to wait there an extra 20 minutes. absolutely ridiculous. The people there didn't even look like they spoke English you guys need to fire some of these employees otherwise this Chipotle is going to go down the toilet. I've seen many other fast food joints closed because of bad employees be vigilant management needs to be very Vigilant right now. And cut. Employees who are cutting corners and doing things wrong
- LLLeoDec 28, 20251.0Tried to order online for pickup last night, and they were out of chicken and beef. Went to the restaurant today for lunch and left immediately because the sign on the door said they were out of chicken, beef, and a list of other items. Why even open? They don't have anything to serve. Bad management.
- ASamritha sureshhDec 23, 20251.0Went today and my rice was so undercooked it was literally still hard and crunchy. The workers are always more focused on online orders than the people in store, which doesn't make sense because I work in a resteraunt and we always prioritize in house over online orders. The employees are always rude here and all of them are in the back with literally one person in front while there's a huge rush. Lastly, today there was a girl refilling the napkins while I kid you not 5 different groups were waiting in line to get to that area to grab forks. And she just waited there until she finished instead of moving aside for one second.
- NNNicoleDec 20, 20255.0I’m only giving 5 stars because of the employee that made my meal. I didn’t get his name but he was tall and thin with longer brown hair. He was the only employee working aside from another guy cooking in the back. He made each meal and cashed each customer out while there was a line of people, meanwhile the three other girls working were all in the walk in talking and laughing so loud you could hear them from the lobby. This kid deserves a raise because I’d I were him I would’ve walked out. He was so professional and polite despite how annoyed he must’ve been that none of his other coworkers were helping.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at Buckland Hills?
Chipotle Mexican Grill at Buckland Hills is open every day from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Manchester, CT?
It is located at 48 Hale Rd, Capitol, Manchester, CT 06042, USA.
Does Chipotle Buckland Hills offer online ordering and pickup services?
Yes, Chipotle Buckland Hills offers online orders through their website and app, with options for in-store pickup and delivery.
What types of food can I expect at Chipotle Mexican Grill?
Chipotle offers customizable menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
Does Chipotle Buckland Hills accept credit cards and offer catering services?
Yes, they provide catering services and accept credit cards for payment.
How can I contact Chipotle Mexican Grill at Buckland Hills for inquiries?
You can contact them via phone at +1 860-644-0223 or email at ct.1677.BucklandHills@chipotle.com.
What nearby retail stores can I visit around Chipotle Buckland Hills?
Nearby retail stores include Raymour & Flanigan Furniture and Mattress Store and Ethan Allen furniture and lighting store.
Are there coffee shops near Chipotle Mexican Grill in Buckland Hills?
Yes, Starbucks and Panera Bread are nearby coffee shops where you can grab a coffee before or after your meal.
Can I find other fast food options close to Chipotle at Buckland Hills?
Yes, nearby fast food options include Subway and McDonald's for different quick meal choices.
What nearby services are available if I need electronics or phone repairs near Chipotle Buckland Hills?
You can visit PCW Computer Repair, uBreakiFix for mobile phone and electronics repair, or retailers like T-Mobile and AT&T nearby.