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Papa Johns Pizza

3.4
(579 reviews)

Business Details

1180 BROAD STREET, Hartford, CT
06106, United States
(860) 247-7272

About

Pizza RestaurantPapa John's
At Papa Johns Pizza in Hartford, CT, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Hartford pizza for any occasion. Call us for pizza delivery in Hartford or stop by 1180 BROAD STREET for carryout to order the best pizza in Hartford, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
1180 BROAD STREET, Hartford, CT
06106, United States

Hours

Reviews

3.4
579 reviews
5 stars
249
4 stars
95
3 stars
57
2 stars
22
1 star
156

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, unresponsive management, and issues with delivery.

Food Quality

Mixed feedback on food quality; while some enjoyed the pizza, many reported issues with undercooked or poorly prepared items.

Delivery Issues

Frequent complaints about late or missing deliveries, with customers expressing frustration over the handling of their orders.

Management Problems

Several customers noted unprofessional behavior from management, contributing to a negative overall experience.
  • AS
    Ali Syed
    Feb 19, 2026
    1.0
    They are totally unprofessional people specially manager bad management bad pizza
  • HW
    Heather Lee Warren
    Feb 16, 2026
    5.0
    Good emotes very friendly and food was amazing
  • SW
    Shennel Williams
    Jan 30, 2026
    1.0
    Very poor customer service. The driver went to the wrong address with my pizza, and when I directed him to the correct location, he didn’t even wait five minutes for me to come downstairs mind you, I live on the 4th floor. I am a regular customer and have never experienced service like this before. I am extremely disappointed with how this situation was handled.
  • MA
    Matteda Akshay
    Jan 24, 2026
    1.0
    The person, who I am not sure whether he is a manager or the owner, was very rude. They do not respect customers and do not maintain even basic standards when dealing with customers.
  • MI
    Mike infante
    Jan 22, 2026
    1.0
    Terrible experience. I ordered a 2-for-1 pizza promotion through Uber Eats for the smallest size, and they charged me $26 and only sent me one pizza. I felt completely ripped off.

Brand Certified Facts from Papa Johns Pizza

This information is certified by Papa Johns Pizza and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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